In London yesterday, my wife renewed her Network Railcard at the London Waterloo National Rail ticket office. We then went to a London Underground ticket window to put the Railcard on her oyster card, as she had been able to get done for her previous Network Railcard. This has in the past given her a discount on PAYG journeys as well as a travelcard cap. The first ticket clerk we spoke to said that thsi was not possible, as the Network Railcard only gives a discount for a London Travelcard at weekends. When we pointed out that the Railcard had been put on Oyster before, he just said that whoever did that had made a mistake. We tried again at two different LU ticket offices, and they said the same thing. However, when we tried at the TfL desk at Piccadilly Circus station, the clerk did apparently load the Network Railcard onto her Oyster card.
I've seen the Network Railcard page (http://www.railcard.co.uk/), and it appears that the rules for discount have changed from before. ISTR that a London Travelcard used to be exempt from the £13 Weekday minimum fare, but now it appears that this is not the case. Also the site says that the "Network Railcard discounts are not available on Oyster pay as you go."
So my questions are:
1. Have the rules on Network Railcard validity for London travel changed recently? If so, when? And if they have changed, then it would have been nice if the ticket clerks we spoke to had said so rather than reacting to my wife's request in the high-handed way that they did.
2. If a Network Railcard discount can still be loaded onto Oyster, then what discount does this give now? Does it just give a lower Travelcard cap on weekends and public holidays?
I've seen the Network Railcard page (http://www.railcard.co.uk/), and it appears that the rules for discount have changed from before. ISTR that a London Travelcard used to be exempt from the £13 Weekday minimum fare, but now it appears that this is not the case. Also the site says that the "Network Railcard discounts are not available on Oyster pay as you go."
So my questions are:
1. Have the rules on Network Railcard validity for London travel changed recently? If so, when? And if they have changed, then it would have been nice if the ticket clerks we spoke to had said so rather than reacting to my wife's request in the high-handed way that they did.
2. If a Network Railcard discount can still be loaded onto Oyster, then what discount does this give now? Does it just give a lower Travelcard cap on weekends and public holidays?