Please help, can anyone tell me what RR1 means

[allthingsamyxo]

Please help can anyone tell me what RR1 means when trying to claim a refund for a cancelled train, I keep getting that message when I try in the App. The trains have cancelled quite a few times recently because of the weather, floods and storms and I regulary travel back and forth. Thank you

 

[skyhigh]

Which app?

 

[allthingsamyxo]

trainline

 

[skyhigh]

It seems to normally mean that they consider you to have refunded too many tickets in a short period of time - have you had any emails from them informing you of their decision?

If the ticket is unused then contact their customer services and ask for a refund manually. But - if you have used the ticket for a later train you need to claim Delay Repay, not a refund.

 

[allthingsamyxo]

One ticket was only used one way and the other was unused, No I have not received any emails from them as of yet. I will contact customer services, do you know a email to use please?

 

[Dai Corner]

Previous thread here

RR1 trainline error

Hi there, What does the RR1 on Trainline actually mean? Many thanks

www.railforums.co.uk

 

[allthingsamyxo]

ok thanks