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Season Tickets to Gatwick Airport

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Skimpot flyer

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A friend of mine is considering a job for which Gatwick Airport is the nearest station. He intends to use mainly FCC services from his home station, but seems to think certain daily tickets are not valid for use on 'Gatwick Express' services. Is this also the case for season tickets, from stations north of London ? He wants to be able, if FCC services are disrupted, to go by tube to Victoria, and catch a fast service to Gatwick. He knows some services call only at Clapham Junction and East Croydon, but would a season also be equally valid on the 'Gatwick Express' services ?
 
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yorkie

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What is the proposed origin of the ticket? We can then look at what routeings are available.

If it's a ticket routed FCC Only then it's obviously not valid on Southern services (including Southern operated services branded [Gatwick] Express), if it's London Not Und, then I believe it's valid but others may not.

At times of disruption, passengers may well be allowed to travel via Victoria, but the disruption might have to be particularly bad for that to happen and may not happen automatically if just a couple of trains are cancelled or delayed!
 

swt_passenger

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If this commute is going to be for the long term, then the distinction between FCC only and any permitted fares ought to disappear (probably next year some time?) as per the TSGN ITT.

Still be all the potential for issues with Gat Ex of course...
 

Skimpot flyer

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If this commute is going to be for the long term, then the distinction between FCC only and any permitted fares ought to disappear (probably next year some time?) as per the TSGN ITT.

Still be all the potential for issues with Gat Ex of course...
The origin of the Season ticket would be Hatfield, Herts (HAT). Looking on FCC's Season Ticket Mixing Desk web engine, the Annual Season is shown as £5564. There is no 'FCC only' (cheaper) ticket shown.
What are these 'issues' you are referring to?
Of course, the franchise thing is relevant. But also, if it's a long-term commute, he'll be able to travel between HAT and GTW with no change of train!
 
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swt_passenger

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Between Brighton and London there are 'FCC only' fares - as the any permitted is controlled by SN. With FCC and SN merging next year, that will have to stop.

Probably fairly irrelevant to your journey though now you've said you are starting from Hatfield.
 

greatkingrat

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In this particular case the direct season ticket is rather poor value at £139.10 per week.

Hatfield - Zones 1-6 is £90.70, Gatwick - Zones 1-6 is £103.20, and an inboundary Zones 1-6 is £57.20. Therefore it is possible to buy a season from Hatfield to Gatwick via Zones 1-6 for (90.70 + 103.20 - 57.20) = £136.70 per week. Not only would this be valid from Victoria, it would also be valid on the Underground and on any other journeys you might make within London.
 

hairyhandedfool

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In this particular case the direct season ticket is rather poor value at £139.10 per week.

Hatfield - Zones 1-6 is £90.70, Gatwick - Zones 1-6 is £103.20, and an inboundary Zones 1-6 is £57.20. Therefore it is possible to buy a season from Hatfield to Gatwick via Zones 1-6 for (90.70 + 103.20 - 57.20) = £136.70 per week. Not only would this be valid from Victoria, it would also be valid on the Underground and on any other journeys you might make within London.

All you have to do is find someone who can issue it.....:lol:
 

Skimpot flyer

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In this particular case the direct season ticket is rather poor value at £139.10 per week.

Hatfield - Zones 1-6 is £90.70, Gatwick - Zones 1-6 is £103.20, and an inboundary Zones 1-6 is £57.20. Therefore it is possible to buy a season from Hatfield to Gatwick via Zones 1-6 for (90.70 + 103.20 - 57.20) = £136.70 per week. Not only would this be valid from Victoria, it would also be valid on the Underground and on any other journeys you might make within London.

Would that combination of tickets not restrict the user to ravel OK only on trains which call at the boundary stations (eg stopping services, which call at Hadley Wood)?
 

yorkie

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Would that combination of tickets not restrict the user to ravel OK only on trains which call at the boundary stations (eg stopping services, which call at Hadley Wood)?
greatkingrat is not suggesting purchasing Hatfield-Zones 1-6 and Gatwick Zones 1-6 combination!

However such a combination would obviously be valid on non-stop trains, as well as being daft for covering each zone twice!

He is saying a custom Season (singular - not a combo) can be bought, calculated as above.
 

Minstral25

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It's a can of worms.

Does this mean FCC only tickets will disappear and if so will this mean travellers fares will go up significantly or will the new franchise match the FCC only fares. The difference between Southern all routes and FCC can be several hundred per annum.

If they are staying down I look forward being able to but tickets from Three bridges to London by any route £500 cheaper than my Redhill to London any route.
 

Skimpot flyer

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All you have to do is find someone who can issue it.....:lol:
Where best would one find a knowledgeable-enough employee to issue such a 'Custom Season' ? You imply that most booking office staff are not sufficiently trained to be able to understand the complexities of the sort of ticket my friend would be requesting :roll:
 

yorkie

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... You imply that most booking office staff are not sufficiently trained...
That's clearly evident as fact, and is a failing of management, as well as a failure of Government to have an effective Regulator to ensure that the rail industry trains staff sufficiently.
 

hairyhandedfool

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Where best would one find a knowledgeable-enough employee to issue such a 'Custom Season' ? You imply that most booking office staff are not sufficiently trained to be able to understand the complexities of the sort of ticket my friend would be requesting :roll:

Not so much a training issue, though that certainly could be the case. I think I am right in saying that some ticket machines can't issue 'custom' season tickets.
 

CyrusWuff

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Not so much a training issue, though that certainly could be the case. I think I am right in saying that some ticket machines can't issue 'custom' season tickets.

Theoretically, any Desktop TIS should be able to issue such a season, but the hoops you need to jump through to get it to do so vary from system to system.

The last time I used Tribute, for example, you could create just about anything but needed to enter a Supervisor login before it'd let you drop it into the basket, and ISTR Shere SMART being similar.

On FasTIS, you set the ticket up as if you're issuing a normal Travelcard Season, then use the "Adjust Route" facility to change the destination, route and fare as appropriate.
 

Skimpot flyer

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.... but to return to my friend's specific query... is a Monthly Season (direct and/or custom) between Hatfield (Hertfordshire and Gatwick valid on Gatwick Express services or not? I do not see an unequivocal answer ! Please, someone ?
 

hairyhandedfool

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The direct season would be open to debate in regard to going via Victoria (nevermind using the Gatwick Express), some will say yes, some will say no. The 'custom' season mentioned by greatkingrat would be valid on Gatwick Express services (and the Underground), but other 'custom' season tickets may vary.
 

yorkie

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.... but to return to my friend's specific query... is a Monthly Season (direct and/or custom) between Hatfield (Hertfordshire and Gatwick valid on Gatwick Express services or not? I do not see an unequivocal answer ! Please, someone ?
You want to know if a Season routed via London but not via Underground is valid for travel by using your own means to get to Victoria, and using a Southern service on Southern's Gatwick Express route to Gatwick Airport? I certainly don't see why not!

However some members of staff at Southern disagree, and either claim that a ticket routed via London but not via Underground isn't valid via London if you don't use the Underground and/or argue that Southern services branded Gatwick Express are run by a fictional Company that ceased trading in 2008 and/or claim that Southern services branded Gatwick Express require a premium fare ticket, and that tickets routed via London do not include such a premium.

Each of those three arguments are incorrect, but I have known people either be issued Southern supplements (for about £6) or a Penalty Fare (for about £40), in all cases I am aware of, charges have been rescinded but there's an ongoing case right now which I am helping with, for which a successful outcome has not yet been reached (but it will be).

Here's what IPFAS said when a passenger appealed a PF for having a "not und" ticket at Victoria:

IPFAS said:
I note from your appeal that a valid ticket for the throughout journey was presented for inspection on this date. In accordance with the evidence you have provided to us, it would seem that a valid ticket was held.
With that in mind, I am pleased to inform you that your appeal has been successful and the balance of the notice
has been withdrawn. A cheque for £20.00 will be sent to you shortly by the train company responsible for having
issued the penalty fare.

However the DfT are seemingly happy for Southern staff to issue incorrect Penalty Fares. There are insufficient safeguards in place, no evidence of checks or mystery shopping, and passengers continue to be given Penalty Fares for holding perfectly valid tickets.
 

Skimpot flyer

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So in essence, if one uses the Gatwick Express with a HAT-GTW Season, even if one paid for the tube with a separate Oyster card, one may face having to argue the toss on every occasion? What an utterly ridiculous state of affairs, whatever the history that brought it about!!!
 
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island

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So in essence, if one uses the Gatwick Express with a HAT-GTW Season, even if one paid for the tube with a separate Oyster card, one may face having to argue the toss on every occasion? What an utterly ridiculous state of affairs, whatever the history that brought it about!!!

Yes. The intention is that the ticket should be valid via Thameslink and from London Bridge/Elephant & Castle to Gatwick only. Obviously intent doesn't determine ticket validity, but it does tend to influence discussions one may have with railway staff.

However, it seems to be that a more obvious solution is that mentioned above: to buy a (manually priced) season from Hatfield (Herts) to Gatwick Airport route AAA LONDON ZONES 1-6. At £136.70 per week it is a few quid less than the LONDON NOT UND ticket and has the bonus of not needing to pay for the tube. If you find it difficult to find someone who will sell it I suggest Marylebone ;)
 

yorkie

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Indeed. And if you can let me know roughly what day / time is convenient send me a PM, there are some staff who can issue in no time at all without fuss, a product which you can spend hours trying to get issued elsewhere!
 

johnnycache

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LONDON NOT UNDERGROUND

Until a year ago i was responsible for pricing at Southern.
This is now just a personal view.

London Not Underground routeings are generally used for season tickets only (although exceptions can, as always, be found)

This arises because cross-London markers (the maltese cross symbol which entitles passengers to travel on the Underground between designated interchange points) cannot be applied to season tickets as there is no agreement with TfL for them to be accepted (the Through Ticketing non-Travelcard Agreement applies to day tickets and inter-available routes only).

The implication is therefore that the intention is that the season ticket should have the same validity as the equivalent day ticket but without the right to use the Underground. Maybe "Any Permitted Not Underground" would be a clearer route description (abbreviated to fit) and would potentially allow non-London routes such as via Shoreditch High Street

If the route involves transfer between London terminals not on the Thameslink route then that is at the customer's expense

To give another example - there is a season ticket between Epsom and Dartford route London not Underground - i'm sure there would never be any question of accepting this ticket for travel at any of the following Victoria, Vauxhall, Waterloo, Waterloo East, Charing Cross, London Bridge, Cannon Street, Blackfriars, City Thameslink.

For a journey such as Gatwick Airport to Hatfield the routes that can be used are any route from origin routeing point to London and any route from London to the destination routeing point.

In this case the routeing points are Alexandra Palace to London and London to Gatwick Airport.
Any of the routes from Alexandra Palace to London can be combined with any of the routes from London to Gatwick Airport.

Alexandra Palace to London allows travel to Old Street, Moorgate or Kings Cross (map KE)

London to Gatwick (map LB) allows travel from St Pancras, City Thameslink, Blackfriars, Waterloo, Victoria and London Bridge.

Interestingly the alternative (map SC) does not show St Pancras so there is no rail only route using KE and SC.

The problem for staff arises from the very complex ticketing on the Brighton line with dedicated and inter-available tickets, tickets to individual termini as well as tickets to London Terminals and tickets routed via London. This derives from the particularly fierce price competition between FCC and Southern. As other commentators have said all this should get tidied up in the new combined franchise but inevitably where there is less competition there will be less keen pricing.
 
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yorkie

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johnnycache - thanks for the insightful post. Obviously, I agree!

Unfortunately there is at least one completely clueless individual issuing Penalty Fares at London Victoria to passengers holding tickets routed "London Not Und" or "Not Underground". This individual is still at large and nothing is, or ever will be, done!

There are no safeguards to prevent this, as the Penalty Fares legislation is inadequate. There are insufficient checks and poor staff training, with no proper ombudsman to oversee the TOCs.

This person (or persons - I am unsure if it's just one) claims booking clerks are wrong and disagrees that the normal routeing rules apply. Customers who pay £thousands are bullied and treated like absolute scum. And Southern are quite happy for this malpractice to continue!

I have no faith in the rail industry - customers only chance of getting correct advice and service is to come on here to establish their rights (and responsibilities) and resign themselves to incurring additional unwarranted charges and face possible prosecution, threat of arrest, false accusations, and have to spend ages writing letters of complaint/appeal! It absolutely stinks!
 

John @ home

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Thanks, johnnycache, for your helpful contribution to the debate.
Any of the routes from Alexandra Palace to London can be combined with any of the routes from London to Gatwick Airport.

Alexandra Palace to London allows travel to Old Street, Moorgate or Kings Cross (map KE)

London to Gatwick (map LB) allows travel from St Pancras, City Thameslink, Blackfriars, Waterloo, Victoria and London Bridge.

Interestingly the alternative (map SC) does not show St Pancras so there is no rail only route using KE and SC.
I agree that there is no mapped permitted route Hatfield - Alexandra Palace - Kings X - (walk) - St Pancras - East Croydon - Gatwick Airport. But I would suggest that this is permitted by the shortest route rule.

Using the distances in the National Rail Timetable (thanks to http://www.bukitlawang.com/routes/routes.aspx), the shortest Hatfield - Gatwick Airport route wholly by rail is 47.25 miles via Highbury, Shoreditch and New Cross Gate.

The journey in bold above normally follows one of three main routes through south London:
  • 46.5 miles via Herne Hill & Crystal Palace
  • 47.25 miles via Brockley, and
  • 47.5 miles via Herne Hill & Selhurst.
All these routes are "taking the route of shortest distance or a distance longer by no more than 3 miles" [1] and are therefore permitted routes.

[1] The National Routeing Guide in Detail, Section E.
 

Skimpot flyer

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Indeed. And if you can let me know roughly what day / time is convenient send me a PM, there are some staff who can issue in no time at all without fuss, a product which you can spend hours trying to get issued elsewhere!
Thanks very much for the offer, and for the comprehensive reply (johnnycache).
My friend is some weeks away from taking up any job offer, due to family issues, but I will let him know there are people at Marylebone who can issue a custom season without a protracted fuss!

Did I read on another forum that TfL are hoping to extend acceptance of Oyster out to Gatwick, later this year? I don't know if this would be available at intermediate stations (e.g. Redhill).
 

bb21

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I would like to add my gratitude to johnnycache for this useful information which settles a long-running dispute on this forum regarding a frequently asked question.

My concern now is regarding whether all staff at relevant London terminals are aware of this interpretation and accept valid tickets accordingly.
 
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