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Tips for booking Chilean long-distance trains

SandsofEss

Member
Joined
11 May 2014
Messages
224
I took a trip in South America last October. My cross-continental train journey plans were scuppered by the savage service cuts made in Argentina this year. But an infrequent Chilean train came to the rescue, and scratched my long-distance journey itch.

Unlike neighbouring Argentina, Chile is undergoing something of a railway revival. Sections of its once-grand main route are being gradually re-opened, with major investment planned to add more services to the network over the coming decade.

One recent reintroduction is the tourist service from the capital Santiago, to the southern city Temuco - a hub for exploring Chile’s picturesque lake district.

Thought I’d share some notes below in case anyone ever searches for details.


Timetable
The train currently runs less than once a month in both directions, generally timed to coincide with holidays, but I’m told this may improve.

From Santiago to Temuco is an overnight service (21:30 to 10:00). Temuco to Santiago runs during the day (08:50 to 20:45), usually 3/4 days after the southbound service.


Classes of travel
There are three classes of travel:

Turista
Typical 2x2 seating.

Super Salon
Reclining 2x2 seats that can be adjusted to face the direction of travel.

Preferente
The most comfortable. Seats in a 2-1 formation with tables, footrests, power outlets and a 140’ recline. Travellers are given a pillow and a blanket. (Some pics attached).

All carriages have spacious toilets regularly cleaned by an on-board janitor.


Food and drink
You are welcome to bring your own food and drink.

There is a cafe car on board that sells hot and cold snacks, teas, coffees, soft drinks and alcohol to enjoy at dining tables or back at your seat (pics attached). The prices are very reasonable (e.g. £3 for 3 mini pizzas and a beer).

We travelled the day before Halloween, so the café car (and staff!) were decked out in appropriate gear.


Security
Each carriage has an attendant, who remains on board for the duration of the journey. Luggage can be stored in large racks at the end of the carriages, or in spacious overhead shelves.

We felt very safe as visitors from the UK travelling with children, but there are a couple of things to be aware of:

The Estación Central area of Santiago is known for petty crime. It’s heavily policed, but be alert in the station and especially if you venture outside.

The train is visibly escorted by army personnel in the forest between Laja and Victoria. I believe this is because there is tension between the Chilean state authorities and the indigenous Mapuche people. A freight train was deliberately derailed in 2020.


Some journey highlights
  • Alameda Estación Central in Santiago is a grand building adorned with palm trees and surrounded by the hustle and bustle of street vendors.
  • Southbound, the train begins its journey by heading to Chillán on the highest-speed passenger railway in South America.
  • North of Victoria, the train crosses the iconic Malleco viaduct, a UNESCO World Heritage Site.
  • The train is hauled by historic locomotives throughout its journey - usually a General Electric ‘Shovelnose’ diesel.
  • While Temuco is not much of a destination in its own right, there are regular buses that make the 2 hour journey up into the mountains to Pucón - the beautiful resort town in the shadow of the Villarica Volcano.

Prices and how to book
Tickets are priced in Chilean Pesos (approx. 1,200 to the British Pound):
Turista - $CLP 22,000​
Super Salon - $CLP 33,000​
Preferente - $CLP 44,000​

There is no discount for children, unless they are under 110cm and sharing a seat with a paying adult.

Tickets can be booked in-person at Santiago train station, or online at tren.cl.

The online booking system is very intuitive, however, it’s not currently set up properly to process foreign debit cards. I have reported this, and hope it will be fixed (it’s just a setting the merchant needs to toggle with its payment processor). In the meantime, you may need to find a friend with a bank account or credit card registered in South America in order to complete an online booking, or buy at the station.

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R

RailUK Forums

RailExplorer

Member
Joined
14 Aug 2018
Messages
172
I took a trip in South America last October. My cross-continental train journey plans were scuppered by the savage service cuts made in Argentina this year. But an infrequent Chilean train came to the rescue, and scratched my long-distance journey itch.

Unlike neighbouring Argentina, Chile is undergoing something of a railway revival. Sections of its once-grand main route are being gradually re-opened, with major investment planned to add more services to the network over the coming decade.

One recent reintroduction is the tourist service from the capital Santiago, to the southern city Temuco - a hub for exploring Chile’s picturesque lake district.

Thought I’d share some notes below in case anyone ever searches for details.


Timetable
The train currently runs less than once a month in both directions, generally timed to coincide with holidays, but I’m told this may improve.

From Santiago to Temuco is an overnight service (21:30 to 10:00). Temuco to Santiago runs during the day (08:50 to 20:45), usually 3/4 days after the southbound service.


Classes of travel
There are three classes of travel:

Turista
Typical 2x2 seating.

Super Salon
Reclining 2x2 seats that can be adjusted to face the direction of travel.

Preferente
The most comfortable. Seats in a 2-1 formation with tables, footrests, power outlets and a 140’ recline. Travellers are given a pillow and a blanket. (Some pics attached).

All carriages have spacious toilets regularly cleaned by an on-board janitor.


Food and drink
You are welcome to bring your own food and drink.

There is a cafe car on board that sells hot and cold snacks, teas, coffees, soft drinks and alcohol to enjoy at dining tables or back at your seat (pics attached). The prices are very reasonable (e.g. £3 for 3 mini pizzas and a beer).

We travelled the day before Halloween, so the café car (and staff!) were decked out in appropriate gear.


Security
Each carriage has an attendant, who remains on board for the duration of the journey. Luggage can be stored in large racks at the end of the carriages, or in spacious overhead shelves.

We felt very safe as visitors from the UK travelling with children, but there are a couple of things to be aware of:

The Estación Central area of Santiago is known for petty crime. It’s heavily policed, but be alert in the station and especially if you venture outside.

The train is visibly escorted by army personnel in the forest between Laja and Victoria. I believe this is because there is tension between the Chilean state authorities and the indigenous Mapuche people. A freight train was deliberately derailed in 2020.


Some journey highlights
  • Alameda Estación Central in Santiago is a grand building adorned with palm trees and surrounded by the hustle and bustle of street vendors.
  • Southbound, the train begins its journey by heading to Chillán on the highest-speed passenger railway in South America.
  • North of Victoria, the train crosses the iconic Malleco viaduct, a UNESCO World Heritage Site.
  • The train is hauled by historic locomotives throughout its journey - usually a General Electric ‘Shovelnose’ diesel.
  • While Temuco is not much of a destination in its own right, there are regular buses that make the 2 hour journey up into the mountains to Pucón - the beautiful resort town in the shadow of the Villarica Volcano.

Prices and how to book
Tickets are priced in Chilean Pesos (approx. 1,200 to the British Pound):
Turista - $CLP 22,000​
Super Salon - $CLP 33,000​
Preferente - $CLP 44,000​

There is no discount for children, unless they are under 110cm and sharing a seat with a paying adult.

Tickets can be booked in-person at Santiago train station, or online at tren.cl.

The online booking system is very intuitive, however, it’s not currently set up properly to process foreign debit cards. I have reported this, and hope it will be fixed (it’s just a setting the merchant needs to toggle with its payment processor). In the meantime, you may need to find a friend with a bank account or credit card registered in South America in order to complete an online booking, or buy at the station.

View attachment 172480View attachment 172481View attachment 172482View attachment 172483View attachment 172484
I know at least one guy from this operation well. I did a ride with them last year to San Antonio. The website and either Facebook or Instagram has good info.

You are correct in saying you can't buy tickets online with an international credit or debit card. I used a Chilean contact and bank transferred money to them. I raised the issue with them a year ago, but nothing obviously has changed. It appears to be a common issue throughout Chile
 

dutchflyer

Established Member
Joined
17 Oct 2013
Messages
1,388
Thanks for this clear and informative info-I guess a mr M Smith of 61 will also oblige and post it!
Had to look myself into an old Cooks and notes: my own trip -ARG-side trip into Paraguay (still trams runnning and a daily steam train)- and then Chile also brought me on this line- overnite Santiago to Concepcion-on the coast- a side line from that Temuco line (which went on to Puerto Montt-as diesel). But that was even longer ago as I assumed: pre 2000, so not much use for todays service anymore.
 

SandsofEss

Member
Joined
11 May 2014
Messages
224
Thanks for this clear and informative info-I guess a mr M Smith of 61 will also oblige and post it!
Had to look myself into an old Cooks and notes: my own trip -ARG-side trip into Paraguay (still trams runnning and a daily steam train)- and then Chile also brought me on this line- overnite Santiago to Concepcion-on the coast- a side line from that Temuco line (which went on to Puerto Montt-as diesel). But that was even longer ago as I assumed: pre 2000, so not much use for todays service anymore.
Parts of the line from from Temuco to Puerto Montt are slowly coming back to life, via local suburban services. There's a new service south from Temuco to Pitrufquen, and I believe local services in Puerto Montt too.

Chile is investing in its railways. Fingers crossed that means the full route re-opens one day.

I'd have loved to travel on the route pre-2000 as you did. I suspect it felt like a much more distinct 'South American' railway then. The service today is still fun and interesting, but in some ways one air conditioned carriage is just like another.
 

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