To London Waterloo - available to all terminals?

[Panda]

I am sure I have seen similar questions asked, but cannot for the life of me find it now.

I just did a changeover this morning of my annual ticket from New Malden to London Terminals to Martins Heron to London Waterloo. I had actually asked for London terminals, but the ticket says London Waterloo on it.

My question is whether this ticket will be valid to London Victoria, and if not, how do I get this rectified?

The ticket is: an Annual Gold Card and it says "Between London Waterloo & Martins Heron *" (with the asterisk)
"Route / also available at VIA STAINES"

 

[maniacmartin]

This is strange, as BRFares reports the only seasons available (including the Via Staines route) as being to London Terminals.

The asterisk is just padding to stop you amending the station name to a longer one

 

[cjohnson]

According to NRE, a Martins Heron-London Terminals should give the following validity:

"With this ticket, using National Rail services you can travel to / from the following London stations: London Bridge [LBG], London Cannon Street [CST], London Charing Cross [CHX], Vauxhall [VXH], London Blackfriars [BFR], London Waterloo East [WAE], London Victoria [VIC], London Waterloo [WAT], City Thameslink [CTK]

 

[Panda]

According to NRE, a Martins Heron-London Terminals should give the following validity:

Yes, but what if the ticket says "London Waterloo"?

 

[Bletchleyite]

Yes, but what if the ticket says "London Waterloo"?

There is no such fare. So it appears to me it is incorrectly issued, I would go back and ask for it to be issued correctly to London Terminals as it should be.

 

[laird]

I had a similarly mis-issued ticket to London Waterloo, all worked perfectly well until I came across one (then First) Great Western staff member that refused to accept it was valid, I was then made to buy another ticket and when I complained it took 3 e-mails and a letter to eventually extract a refund from Great Western who with amazingly bad grace agreed that I might be correct in that I wouldn't necessarily know it should state London Terminals rather than London Waterloo as the place of issuance.
To resolve the problem take it to any station and get a changeover explaining it should say London Terminals not London Waterloo.

 

[bb21]

Yes, take it back. It was incorrectly issued.

 

[TUC]

But, if the system is correctly programmed, how can it be possible to even issue such a ticket?

 

[Panda]

Thanks for the advice. It ended up taking a bit of convincing and "playing around" on the system to get it right. I explained that I needed it issued as London Terminals since I sometimes travel to Victoria. I think had to explain how I intended on getting to Victoria as they thought I was trying to change the "Via Staines" bit. Eventually after checking that the price for the two tickets were the same, they tried to reissue it (first one ended up printing the same thing) and then the second time, they got it to say London Terminals.

The supervisor seemed a little annoyed that it was issued as "London Waterloo" in the first place.