Tunbridge Wells to Tonbridge delay

[Mark J]

Today I traveled to Tunbridge Wells from Reading.

I did spilt tickets. Reading to Dorking and Dorking to Tunbridge Wells.

When I checked the train journey times going on the return journey, I was horrified to find that trains were delayed, or canceled due to a fallen tree further down the line.

As a result I had to curtail my day out, I was originally planning to catch the 20:33 from Tunbridge Wells to Tonbridge which was ultimately cancelled. Instead I had to catch the delayed the 18.44 train, which arrived into Tonbridge around 1hr, 6 minutes late.

The operator for services was Southeastern Trains.

Had I not of caught the train I did , I risked being marooned in a Tunbridge for the night.

An I eligible to claim for delay relay for the Tunbridge Wells to Dorking ticket under these circumstances?

 

[andythebrave]

I presume that you were using flexible tickets.
If so, what matters is your arrival time back at Reading compared with the scheduled arrival time of the earliest connection from Tonbridge.
You will, I believe, be entitled to claim for the whole journey from Tunbridge Wells to Reading based on departure on the 1844.

 

[Mark J]

I presume that you were using flexible tickets.
If so, what matters is your arrival time back at Reading compared with the scheduled arrival time of the earliest connection from Tonbridge.
You will, I believe, be entitled to claim for the whole journey from Tunbridge Wells to Reading based on departure on the 1844.

The connecting GWR service was also late running, more than 15 minutes, due to points failure at Earlsfield. Can I also claim for this on top?

When I got the Southern train from Tonbridge to Redhill (no delays with that train) there was not enough time to get the connecting GWR service on Platform 0, so I had to wait for the next train. This arrived late and got to my destination late.

Yes, I used splits. Not sure how that works. Do I have to supply images of both tickets, one of which partially covers the Journey from Redhill to Dorking.

Can you actually make more than one delay repay claim on one ticket, if multiple operators had late running trains?

Obviously Southeastern were not to blame for the late running GWR service.

 

[alistairlees]

I was caught up in this too so you have my sympathy.

When you heard of the delays, what time did you present yourself at Tunbridge wells with the intention of starting your return journey? In my view this is the point from which delay repay compensation should be calculated.

 

[30907]

You make one DR claim to SE based on your actual arrival at Reading. Either upload a composite photo of the 2 tickets or use e-mail to customer services. You may need two bites at the cherry to get it sorted.

The official connection time at Redhill is 5mins, so you can claim on the basis of missing the 2040 and so reaching Reading at 2243.

You can't make a claim based on the 2033 departure, because you have no idea whether arrangements might have been made for you to get to Tonbridge in time for the 2101 - it's not impossible.

 

[alistairlees]

You make one DR claim to SE based on your actual arrival at Reading. Either upload a composite photo of the 2 tickets or use e-mail to customer services. You may need two bites at the cherry to get it sorted.

The official connection time at Redhill is 5mins, so you can claim on the basis of missing the 2040 and so reaching Reading at 2243.

You can't make a claim based on the 2033 departure, because you have no idea whether arrangements might have been made for you to get to Tonbridge in time for the 2101 - it's not impossible.

The OP didn't reach Reading at 22:43 though. It would be best to find out what time they left Tunbridge Wells (presumably 19:50 on the delayed 18:44 service), what time they arrived at Tunbridge Wells for any service, and what time they arrived at Reading. @Mark J you also mention that the GWR train was delayed due to a points failure at Earlsfield. Do you in fact mean Earlswood (Surrey)?

 

[30907]

The OP didn't reach Reading at 22:43 though.

On the basis of the information they gave in post #3 plus RTT, they did.

 

[island]

You can claim DelayRepay, once, based on the actual, full journey you made and how late it was getting back. You address your claim to the first train operating company that caused a delay, which in this case appears to be Southeastern. You add all your tickets to that claim.

You cannot claim for having to "curtail your day out" nor for something that might have happened if you had acted differently.

When claiming, you should make sure your claim is accurate as to the trains you took. The train you took Tunbridge Wells to Tonbridge was the 18:33 service. I am assuming you then took the 20:01 from Tonbridge to Redhill. I can see that arrived at 20:35, giving enough time to catch the 20:40 to Reading which arrived 21:54. It appears you did not get that for some reason, instead getting the 21:10 which arrived 22:43.

Had nothing gone wrong, the 18:33 departure would have got you to Reading at 20:57. I expect you will be paid out at the 30-59 minute rate based on the 21:54 arrival time mentioned above.

The official connection time at Redhill is 5mins, so you can claim on the basis of missing the 2040 and so reaching Reading at 2243.

I am not sure how you have worked that out. The OP appears to have taken the 20:01 service from Tonbridge to Redhill, which arrived at 20:35. That is exactly enough time to connect to the 20:40.