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What to do if i accidentally requested a refund on a ticket I used?

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Ironrust11

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Basically I was in a hurry to refund a ticket I wasn’t going to use on trainline and accidentally clicked on a ticket I had used and had been scanned by the conductor earlier that day. I didn’t notice until later. It seems as though the refund is going through and I haven’t been able to find a way to cancel the refund request. What are the chances of being pulled up on this? I am very worried about being fined or prosecuted and I’m not sure what to do. Thanks a lot for any help.
 
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skyhigh

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Email or tweet Trainline and ask them to cancel the refund.
 

Haywain

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Basically I was in a hurry to refund a ticket I wasn’t going to use on trainline and accidentally clicked on a ticket I had used and had been scanned by the conductor earlier that day. I didn’t notice until later. It seems as though the refund is going through and I haven’t been able to find a way to cancel the refund request. What are the chances of being pulled up on this? I am very worried about being fined or prosecuted and I’m not sure what to do. Thanks a lot for any help.
Doing nothing would be a very bad idea. Contact Trainline urgently and advise them of your error.
 

Bletchleyite

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Doing nothing would be a very bad idea. Contact Trainline urgently and advise them of your error.

Twitter DM might not be a bad idea at all. They tend to deal with it quickly, and it is a written record that you stated you made a mistake which would be admissible as evidence if an attempt was made to prosecute.
 

Wethebest838

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Best way is to call. Can confirm from experience. They are actually very good and prompt. Didn’t wait long on the phone.
 

Ironrust11

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4 Apr 2022
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Location
Bures
Thanks for everyone’s help. I have contacted customer support and they weren’t able to cancel the refund, and I am waiting on a reply to a D
 

Mcr Warrior

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14,541
Thanks for everyone’s help. I have contacted customer support and they weren’t able to cancel the refund...
Oh dear! Trust you don't now get prosecuted by a different department in a few weeks' time! o_O
 

LondonExile

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Oh dear! Trust you don't now get prosecuted by a different department in a few weeks' time! o_O

What could they be prosecuted for (with a reasonable chance of conviction)?

A Byelaw prosecution wouldn't be valid, as the ticket would have been valid at the time of travel.
Regulation of Railways Act s5(1) prosecution again falls at the first hurdle, as the ticket would have been valid if any staff member wished to see it.
RoRA s5(3) I don't think fits as it specifically mentions "previously paid his fare" (which is true, even if later refunded), along with the intent requirement.

I think this would normally come under a Fraud Act prosecution, but by reaching out to them and explaining the mistake - I cannot see how the requirement for a misrepresentiation to be made dishonestly could possibly be proven?

Criminal law generally allows for honest mistakes (strict liability offences such as found in Railway Byelaws are the exception, not the rule) - and even if we were to take an extreme (and probably unwarranted) view that they intended to defraud the railway but got cold feet - proving such is likely to be impossible, especially to the required standard of proof.
 
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