heavendaviss8
Member
Hi. I've been accidentally using a 16-17 railcard instead of the 16-25 railcard that has been valid throughout this time. It was an unfortunate mistake that they only noticed today. Previously my tickets have been scanned by ticketing officers and they did not say anything so I did not realise. Today the officer asked for my railcard and I showed her but then she pointed out the mistake which is when I realised. She did a interview under caution and said I would get a letter soon. She did not express the severity of the incident and just said "this happens a lot you're not the first or the last". I was fully compliant but then read online just how serious this can be. I called customer services and they said they'd be happy to forward an email to the relevant team to whom I said
"Dear Team,
Kindly please forward the following to the relevant department.
I was travelling from Milton Keynes to Northampton with a weekly season ticket and had unfortunately added a 16-17 railcard instead of a the valid 16-25 railcard that is currently valid.
I was unaware that I had make the mistake and was happy to show my railcard to the inspector when asked. She pointed out that it was the incorrect one and when I took a look I realised it was. I accepted my mistake and offered to make a payment on the spot however she said she would need to interview me and I would receive a letter later owing to the fact that the weekly season ticket was involved.
Please accept my sincerest apologies, I will certainly be more cautious with double checking that the correct railcard has been applied. I have also familiarised myself the terms and conditions further. Additionally, I have bought a new ticket for my return to Milton Keynes using the correct railcard, I hope this evidences that I do want to rectify the mistake I have made. I request that we can settle this via fare payment, and any additional charges that may apply.
Again, my sincerest apologies.
Notice reference: *****"
I'm a little scared of what the outcome will be.
And should I email the digitalfrauds team?
"Dear Team,
Kindly please forward the following to the relevant department.
I was travelling from Milton Keynes to Northampton with a weekly season ticket and had unfortunately added a 16-17 railcard instead of a the valid 16-25 railcard that is currently valid.
I was unaware that I had make the mistake and was happy to show my railcard to the inspector when asked. She pointed out that it was the incorrect one and when I took a look I realised it was. I accepted my mistake and offered to make a payment on the spot however she said she would need to interview me and I would receive a letter later owing to the fact that the weekly season ticket was involved.
Please accept my sincerest apologies, I will certainly be more cautious with double checking that the correct railcard has been applied. I have also familiarised myself the terms and conditions further. Additionally, I have bought a new ticket for my return to Milton Keynes using the correct railcard, I hope this evidences that I do want to rectify the mistake I have made. I request that we can settle this via fare payment, and any additional charges that may apply.
Again, my sincerest apologies.
Notice reference: *****"
I'm a little scared of what the outcome will be.
And should I email the digitalfrauds team?
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