WMT Travel Fraud Investigation Advice needed

[Ewukzz]

Hi all,

I have been browsing the forums with regard to related cases, so I would appreciate your guidance on my specific issue.

On the 7th June I was unable to present a valid ticket – I ended my journey later on the line than what the ticket specified – to a Revenue Enforcement Officer. During questioning, I was also unable to present a railcard because I had a had a new phone and stupidly forgot that this does not transfer over. I explained all this to the Revenue Officer who accepted my explanation. I could have taken the time to re-add the railcard onto my app but the Officer was understandably more focused on the matter.

Today, I have received the attached email.

I notice that the letter does not reference the incorrect journey, but focuses directly on the railcard. However, I fear that my travel history may illustrate potential repeated 'short-faring' instances which the TOC could assume were further cases of fraud. It is worth saying that these journeys are are rare, and do not illustrate a habitual string of attempted short faring. The journey was Jewellery Quarter to Moor Street, which I can why people would use that station to avoid a fare. However, I often park around Jewellery Quarter to travel into Birmingham as it’s cheaper, as well as accessible when I’m also visiting friends or the barber who are both located near to the outbound station. On this occasion, I knew I was going out for a drink and got a lift to Jewellery Quarter, completely forgetting that I had purchased the ticket like that on my return when I came arrived at my destination.

I have all documentation to prove that I own a valid railcard – and have done for all my journeys. I fear I may not be able to build a solid case to prove all the journeys other than the one I was caught for are cases of fare evasion. I deeply regret my mistake, and have written this letter:

I deeply regret that I was unable to present a valid ticket when requested by your revenue protection inspector on [DATE].

As a user of the railways, I appreciate the service West Midland Trains and other train operating companies provide and I understand the financial implication to both the company operator and the taxpayer that comes with fare irregularities. I wholeheartedly apologise that I was unable to produce a valid ticket. I fully acknowledge the gravity of this issue and that it is my responsibility to always carry a valid ticket. I also appreciate the time it takes to investigate situations such as these and the impact it has on the services WMR provide.

I regret that I failed to add my digital railcard to my app. A week prior, I purchased a new phone and mistakenly assumed the railcard had transferred over. Attached to this email is proof of my railcard ownership. Moving forward, I will ensure that I plan my journeys in advance to avoid similar incidents. I appreciate that detecting travel irregularities and addressing these cases requires considerable time and resources, and I understand that you may have incurred costs in handling this matter.

With this in mind, I politely request that you consider resolving this incident without resorting to legal action. I am willing to pay the outstanding fare along with any costs you have incurred immediately.

I look forward to your prompt response and hope this matter can be concluded swiftly.

Your sincerely,

I am hoping I can get some clarity and guidance before I send this to the TOC. All is welcome! What are the expert's thoughts? Do you think it is worth only referencing the railcard incident as that is what they are directly referring to in the email? Looking at other threads, I feel like they are fishing for an admittance of guilt for other incidents. But I refute that I am culpable of guilt. In fact, I am completely devastated that I had failed to present a valid ticket on this occasion.

 

[Titfield]

You are not required to incriminate yourself and therefore could just refer to the railcard issue however the comment about further investigations would indicate that they have reviewed your booking history which leads them to believe that fraud has taken place. Your comments to explain those issues suggest to me that they have good grounds for having concerns.In my opinion if you do not directly address the booking history issues (either by confirmation or denial) then they will issue legal proceedings which would then put you in the hands of the magistrates court. If now you confirm fare evasion has taken place then you may still be able to achieve an out of court settlement, if you deny fare evasion then whether they take you to court or not will depend upon their belief in the strength of the "evidence" they hold.

Only you truly know if you have been fare avoiding or not. This then places you in something of a dilemma. If you have fare evaded then my advice would be to fess up now and try and achieve an out of court settlement. If you have not fare evaded then I think you need to consider how the magistrates would see your behaviours based on the evidence before them (including any evidence you could supply of car travel). Whilst the burden of proof is on the prosecution, if it looks like a duck, walks like a duck and quacks like a duck then it is a duck.

 

[AlterEgo]

Hi all,

I have been browsing the forums with regard to related cases, so I would appreciate your guidance on my specific issue.

On the 7th June I was unable to present a valid ticket – I ended my journey later on the line than what the ticket specified – to a Revenue Enforcement Officer. During questioning, I was also unable to present a railcard because I had a had a new phone and stupidly forgot that this does not transfer over. I explained all this to the Revenue Officer who accepted my explanation. I could have taken the time to re-add the railcard onto my app but the Officer was understandably more focused on the matter.

Today, I have received the attached email.

I notice that the letter does not reference the incorrect journey, but focuses directly on the railcard. However, I fear that my travel history may illustrate potential repeated 'short-faring' instances which the TOC could assume were further cases of fraud. It is worth saying that these journeys are are rare, and do not illustrate a habitual string of attempted short faring. The journey was Jewellery Quarter to Moor Street, which I can why people would use that station to avoid a fare. However, I often park around Jewellery Quarter to travel into Birmingham as it’s cheaper, as well as accessible when I’m also visiting friends or the barber who are both located near to the outbound station. On this occasion, I knew I was going out for a drink and got a lift to Jewellery Quarter, completely forgetting that I had purchased the ticket like that on my return when I came arrived at my destination.

I have all documentation to prove that I own a valid railcard – and have done for all my journeys. I fear I may not be able to build a solid case to prove all the journeys other than the one I was caught for are cases of fare evasion. I deeply regret my mistake, and have written this letter:

I deeply regret that I was unable to present a valid ticket when requested by your revenue protection inspector on 7th June 2024.

As a user of the railways, I appreciate the service West Midland Trains and other train operating companies provide and I understand the financial implication to both the company operator and the taxpayer that comes with fare irregularities. I wholeheartedly apologise that I was unable to produce a valid ticket. I fully acknowledge the gravity of this issue and that it is my responsibility to always carry a valid ticket. I also appreciate the time it takes to investigate situations such as these and the impact it has on the services WMR provide.

I regret that I failed to add my digital railcard to my app. A week prior, I purchased a new phone and mistakenly assumed the railcard had transferred over. Attached to this email is proof of my railcard ownership. Moving forward, I will ensure that I plan my journeys in advance to avoid similar incidents. I appreciate that detecting travel irregularities and addressing these cases requires considerable time and resources, and I understand that you may have incurred costs in handling this matter.

With this in mind, I politely request that you consider resolving this incident without resorting to legal action. I am willing to pay the outstanding fare along with any costs you have incurred immediately.

I look forward to your prompt response and hope this matter can be concluded swiftly.

Your sincerely,

I am hoping I can get some clarity and guidance before I send this to the TOC. All is welcome! What are the expert's thoughts? Do you think it is worth only referencing the railcard incident as that is what they are directly referring to in the email? Looking at other threads, I feel like they are fishing for an admittance of guilt for other incidents. But I refute that I am culpable of guilt. In fact, I am completely devastated that I had failed to present a valid ticket on this occasion.

Which station did you start your journey at?

 

[Ewukzz]

Which station did you start your journey at?

Jewellery Quarter is where I started my journey. I started there because I was running some errands before going to a conference. I had a lift in which was very convenient as I was anticipating having a drink. Jewellery Quarter is also just a quiet place which isn't affect too much by Birmingham roads or traffic, so it is often my starting destination if I've got meetings for work in the city centre. However, I ended my journey at Stourbridge Junction and forgot about the ticket.

 

[AlterEgo]

Jewellery Quarter is where I started my journey. I started there because I was running some errands before going to a conference. I had a lift in which was very convenient as I was anticipating having a drink. Jewellery Quarter is also just a quiet place which isn't affect too much by Birmingham roads or traffic, so it is often my starting destination if I've got meetings for work in the city centre. However, I ended my journey at Stourbridge Junction and forgot about the ticket.

Do you have, for example, any proof you make this car journey and part at Jewellery Quarter? Perhaps proof of purchase of car parking? You can see how very suspicious this will look to them.

 

[Ewukzz]

You are not required to incriminate yourself and therefore could just refer to the railcard issue however the comment about further investigations would indicate that they have reviewed your booking history which leads them to believe that fraud has taken place. Your comments to explain those issues suggest to me that they have good grounds for having concerns.In my opinion if you do not directly address the booking history issues (either by confirmation or denial) then they will issue legal proceedings which would then put you in the hands of the magistrates court. If now you confirm fare evasion has taken place then you may still be able to achieve an out of court settlement, if you deny fare evasion then whether they take you to court or not will depend upon their belief in the strength of the "evidence" they hold.

Only you truly know if you have been fare avoiding or not. This then places you in something of a dilemma. If you have fare evaded then my advice would be to fess up now and try and achieve an out of court settlement. If you have not fare evaded then I think you need to consider how the magistrates would see your behaviours based on the evidence before them (including any evidence you could supply of car travel). Whilst the burden of proof is on the prosecution, if it looks like a duck, walks like a duck and quacks like a duck then it is a duck.

Yeah I think the 'further investigations' comment is what is making me think a bit. I had provided all the outlets I purchase train tickets to the Enforcement Officer. But I'm not sure if they just want to know if I've been repeatedly using the railcard incorrectly (you offered a ticket with a railcard attached and were unable to present your railcard, therefore you would not have been eligible for the discounted rate).

I completely get your point, but do you think the fraud refers directly to the railcard?

Do you have, for example, any proof you make this car journey and part at Jewellery Quarter? Perhaps proof of purchase of car parking? You can see how very suspicious this will look to them.

I have started to for this exact reason. But appreciate that hindsight is 20/20.

 

[30907]

Normally when you are unable to produce a railcard you will be offered the chance to provide proof of its existence. The fact that WMT haven't taken this route confirms that they have other suspicions.

On this occasion, I knew I was going out for a drink and got a lift to Jewellery Quarter, completely forgetting that I had purchased the ticket like that on my return when I came arrived at my destination

I don't understand this - what ticket did you have and what journey did you make?

You might be able to mention your regular travel from Jewellery Quarter to Moor Street in the context of explaining why you had the wrong ticket? This would pre-empt WMT alleging short-faring.

 

[Ewukzz]

Normally when you are unable to produce a railcard you will be offered the chance to provide proof of its existence. The fact that WMT haven't taken this route confirms that they have other suspicions.


I don't understand this - what ticket did you have and what journey did you make?

You might be able to mention your regular travel from Jewellery Quarter to Moor Street in the context of explaining why you had the wrong ticket? This would pre-empt WMT alleging short-faring.

Hi thanks for your response. I had an open return from jewellery quarter to Birmingham Moor Street. On my return journey, I terminated at Stourbridge Junction.

 

[Titfield]

My view is: (and correct me if I am wrong)

1) WMT have caught you at Stourbridge Junction with a ticket from Jewellery Quarter to Birmingham Moor Street. IE you did not have a valid ticket. The ticket you had was for a much shorter journey.

2) On your online account you have other bookings for travel between Jewellery Quarter and Birmingham Moor Street.

3) They therefore suspect that you have travelled to Stourbridge Junction on a number of occasions when you only had a ticket for Jewellery Quarter to Birmingham Moor Street.

If you can prove that the ticketed bookings for Jewellery Quarter to Birmingham Moor Street were indeed correct because that was the journey you made, then the only event that they can take action for (either direct or to the courts) is for the one journey when you were caught. However if you can not prove the other journeys were legitimate then they will form the view of much greater wrong doing and either ask for a much higher out of court settlement or send you to court. If you go to court you will be found guilty for the one incident when you definitely did not have a valid ticket.

As much as it will seem very unfair, it would be better to agree an out of court settlement for all the journeys (even if some were legitimate) rather than going to court for the one provable invalid ticket because the punishment a court will inflict will be higher and you would get a criminal record.

If I have read your posts correctly the railcard issue is separate to those of short faring.

 

[Ewukzz]

See this is the thing, the email attached doesn’t reference short faring. “you were asked to show your valid ticket you offered a ticket with a railcard attached and were unable to present your railcard, therefore you would not have been eligible for the discounted rate.”

Instead, it feels like they are looking at a history of railcard misuse. Which I know not to be the case and have proof. Do you think proceeding with the my written response would be a good idea? It acknowledges my mistake, provides proof or railcard and shows a willingness to comply. Then it is up to them if they want to expand on their suspicions pertaining to other potential ‘offences’

My view is: (and correct me if I am wrong)

1) WMT have caught you at Stourbridge Junction with a ticket from Jewellery Quarter to Birmingham Moor Street. IE you did not have a valid ticket. The ticket you had was for a much shorter journey.

2) On your online account you have other bookings for travel between Jewellery Quarter and Birmingham Moor Street.

3) They therefore suspect that you have travelled to Stourbridge Junction on a number of occasions when you only had a ticket for Jewellery Quarter to Birmingham Moor Street.

If you can prove that the ticketed bookings for Jewellery Quarter to Birmingham Moor Street were indeed correct because that was the journey you made, then the only event that they can take action for (either direct or to the courts) is for the one journey when you were caught. However if you can not prove the other journeys were legitimate then they will form the view of much greater wrong doing and either ask for a much higher out of court settlement or send you to court. If you go to court you will be found guilty for the one incident when you definitely did not have a valid ticket.

As much as it will seem very unfair, it would be better to agree an out of court settlement for all the journeys (even if some were legitimate) rather than going to court for the one provable invalid ticket because the punishment a court will inflict will be higher and you would get a criminal record.

If I have read your posts correctly the railcard issue is separate to those of short faring.

 

[Titfield]

See this is the thing, the email attached doesn’t reference short faring. “you were asked to show your valid ticket you offered a ticket with a railcard attached and were unable to present your railcard, therefore you would not have been eligible for the discounted rate.”

Instead, it feels like they are looking at a history of railcard misuse. Which I know not to be the case and have proof. Do you think proceeding with the my written response would be a good idea? It acknowledges my mistake, provides proof or railcard and shows a willingness to comply. Then it is up to them if they want to expand on their suspicions pertaining to other potential ‘offences’

We know from experience that passengers have been stopped for one "offence" and the railway has then made much further and deeper enquiries.

Taking the letter at face value (that it is a railcard matter only) is I think a risk but ultimately it is your decision based on what you know to be the truth. If the only "offence" is the railcard one then you can confidently confine your reply to that matter.

If however there are other matters which they either have uncovered (which I think the letter suggests) or can easily find then it is a big risk to take that they wont find them or act upon them.

I very much doubt that a TOC would look favourably on a reply that only addressed one matter when they know (or have the strongest suspicion) that there are other matters in the background which they have asked you to comment on. In a slightly obtuse manner they are asking you to come clean about other matters. If you, knowing that there are other issues, decide not to come clean then you can hardly be surprised if they take much harsher action.

There has been some debate on this forum about the wisdom of self incrimination (or not) and opinion is divided. My view would be, if there is other wrong doing, for you to ask yourself the question: how damaging to me would a criminal record be?

The choice is yours.

 

[Skymonster]

If however there are other matters which they either have uncovered (which I think the letter suggests) or can easily find then it is a big risk to take that they wont find them or act upon them.

The letter is a standard, using very poor grammar, that WMT seems to send when it is following up on ticketing irregularities. There have been several other topics on this forum over recent weeks in which exactly the same text is used after the first paragraph. For example:

Travel Fraud Investigation

Hello today I received a mail from Travel fraud investigation and I don’t know what to reply can please help me. We have recently been handed a file relating to an incident on 15 of April 2024 when staff were carrying out their revenue duties, you were asked to show your ticket, the ticket you...

www.railforums.co.uk

Of course, what we don’t know is if every case gets that as a standard letter, or if it is only sent to those whose history suggests additional, potentially serious, wrongdoing. However, I do not recall alternatively worded letters from WMT on this forum recently, even when “fraud” hasn’t actually been involved. It would be interesting to know how many cases fraud WMT actually take to court. Nevertheless, only this topic’s starter will know their true ticketing situation and should consider acting according to that knowledge and the advice given here.

 

[Titfield]

The letter is a standard, using very poor grammar, that WMT seems to send when it is following up on ticketing irregularities. There have been several other topics on this forum over recent weeks in which exactly the same text is used after the first paragraph. For example:

Travel Fraud Investigation

Hello today I received a mail from Travel fraud investigation and I don’t know what to reply can please help me. We have recently been handed a file relating to an incident on 15 of April 2024 when staff were carrying out their revenue duties, you were asked to show your ticket, the ticket you...

www.railforums.co.uk

Of course, what we don’t know is if every case gets that as a standard letter, or if it is only sent to those whose history suggests additional, potentially serious, wrongdoing. However, I do not recall alternatively worded letters from WMT on this forum recently, even when “fraud” hasn’t actually been involved. It would be interesting to know how many cases fraud WMT actually take to court. Nevertheless, only this topic’s starter will know their true ticketing situation and should consider acting according to that knowledge and the advice given here.

In general if a person's online booking activity was 100% correct and the only matter extant was forgetting their railcard I would expect them to respond to the TOC very robustly indeed. However in this forum some of the postings we see recount tales of getting lifts on a spasmodic basis or other "unusual" travel patterns. One can hardly blame TOCS for making enquiries when they believe the travel pattern to be somewhat unusual and indicative of short faring, doughnutting or other fare avoidance strategies. Again though if the pattern was unusual then the TROC would undoubtedly taken into account evidence that explains and verifies the unusual travel pattern, providing proof that the correct fare was purchased on each occasion.

 

[Ewukzz]

We know from experience that passengers have been stopped for one "offence" and the railway has then made much further and deeper enquiries.

Taking the letter at face value (that it is a railcard matter only) is I think a risk but ultimately it is your decision based on what you know to be the truth. If the only "offence" is the railcard one then you can confidently confine your reply to that matter.

If however there are other matters which they either have uncovered (which I think the letter suggests) or can easily find then it is a big risk to take that they wont find them or act upon them.

I very much doubt that a TOC would look favourably on a reply that only addressed one matter when they know (or have the strongest suspicion) that there are other matters in the background which they have asked you to comment on. In a slightly obtuse manner they are asking you to come clean about other matters. If you, knowing that there are other issues, decide not to come clean then you can hardly be surprised if they take much harsher action.

There has been some debate on this forum about the wisdom of self incrimination (or not) and opinion is divided. My view would be, if there is other wrong doing, for you to ask yourself the question: how damaging to me would a criminal record be?

The choice is yours.

Yes I totally agree. I wouldn’t attempt to ignore the short faring incident either. As I agree that, although a mistake, I did not have the correct ticket for my journey. And I would address that in my response.

In general if a person's online booking activity was 100% correct and the only matter extant was forgetting their railcard I would expect them to respond to the TOC very robustly indeed. However in this forum some of the postings we see recount tales of getting lifts on a spasmodic basis or other "unusual" travel patterns. One can hardly blame TOCS for making enquiries when they believe the travel pattern to be somewhat unusual and indicative of short faring, doughnutting or other fare avoidance strategies. Again though if the pattern was unusual then the TROC would undoubtedly taken into account evidence that explains and verifies the unusual travel pattern, providing proof that the correct fare was purchased on each occasion.

Looking at purchase history - I would say the amount of tickets from Stourbridge and the amount of tickets from Jewellery Quarter are equal.

 

[Hadders]

This is quite an interesting case. There are a number of outcomes here:

1. Provide proof of railcard to WMT, essentially that is what they are asking for in their letter and you're not required to incriminate yourself. There are three possible outcomes:
- They close the case and take no further action
- They send a further letter regarding the short faring, you reply and are offered an out of court settlement
- WMT think you're messing them around and decide to prosecute for the single offence where you were caught short faring

2. 'Fess up' to WMT and they will almost certainly offer you an out of court settlement

Purchasing tickets from Jewellery Quarter to Birmingham is not illegal but using them incorrectly is. That said, given that WMT has almost certainly researched your online ticket purchase history I think it's highly unlikely that they will close the case and take no further action. So you're likely to have to pay a settlement of some sort to them unless you want to go court for the single incident where you were caught. I think you're more likely to be believed about genuine journeys from Jewellery Quarter if you engage at the earliest opportunity and can provide as much supporting evidence that these were genuine journeys.

 

[John R]

Given a lot of parking is using services such as Ringo, or paying by card at the machine, is there any evidence of such transactions that you can use?

 

[Ewukzz]

This is quite an interesting case. There are a number of outcomes here:

1. Provide proof of railcard to WMT, essentially that is what they are asking for in their letter and you're not required to incriminate yourself. There are three possible outcomes:
- They close the case and take no further action
- They send a further letter regarding the short faring, you reply and are offered an out of court settlement
- WMT think you're messing them around and decide to prosecute for the single offence where you were caught short faring

2. 'Fess up' to WMT and they will almost certainly offer you an out of court settlement

Purchasing tickets from Jewellery Quarter to Birmingham is not illegal but using them incorrectly is. That said, given that WMT has almost certainly researched your online ticket purchase history I think it's highly unlikely that they will close the case and take no further action. So you're likely to have to pay a settlement of some sort to them unless you want to go court for the single incident where you were caught. I think you're more likely to be believed about genuine journeys from Jewellery Quarter if you engage at the earliest opportunity and can provide as much supporting evidence that these were genuine journeys.

Hi @Hadders,

This is very useful. Thank you for your input. I'm more than happy to pay the Out of Court Settlement, even if that means paying for fares that I know were genuine, just so I can remove this stress from my mind. What are your thoughts on this response?

I deeply regret that I was unable to present a valid ticket when requested by your revenue protection inspector on [DATE].

As a user of the railways, I appreciate the service West Midland Trains provide, and I understand the financial implication to both the company operator and the taxpayer that comes with fare irregularities. I am disappointed that I was unable to show the revenue protection officer a valid railcard. I had purchased a new phone not long ago and failed to check that my digital railcard had transferred over to my new device. I have attached all evidence pertaining to the ownership of a 16-25 Railcard for this and any previous journeys. However, I also accept that my ticket also did not reflect the journey I had taken. I wholeheartedly apologise for this, and I would like to work with you to rectify the issue.

I fully acknowledge that it is my responsibility to always carry a valid ticket. Going forward, I will ensure that I always purchase the correct ticket and plan my journeys in advance to avoid any similar incidents. I appreciate that detecting travel irregularities and addressing these cases requires considerable time and resources, and I understand that you may have incurred costs in handling this matter.

With this in mind, I politely request that you consider resolving this matter without resorting to legal action. I am willing to pay any fare inconsistencies along with any costs you have incurred immediately.

I look forward to your prompt response and hope this matter can be concluded swiftly.

Your sincerely,

 

[Hadders]

I think ythe letter is ok, the only minor change I would make is to to say 'I wondered if...' rather than 'I politely request...' also I'd say outstanding fare rather than fare inconsistencies.

As this letter refers only tot he specific incident, t might be that WMT come back with further questions about other irregularities at a later date.

I'd wait for a day or so before sending it as other forum members might have further feedback.

 

[John R]

I think it’s fine with the amendment @Hadders suggests.

 

[Ewukzz]

Hi all, I know how appreciated updates on these cases are for other people experiencing similar issues, as well as those who moderate and contribute to threads like this on the forums. So, I'd like to share an update on the process and resolution that was met between myself and the TOC.

Firstly, I would like to say thank you for everyone's help and guidance – especially @Hadders for their guidance on writing my response.

After I had sent my apology along with historical evidence of railcard purchases, The West Midlands Trains Investigator asked for proof of a 16-17 Saver Railcard. This honestly took me by surprise and I initially thought it was a mistake. However, I looked through my Trainline ticket history and found about five tickets purchased with this railcard discount. I was trying to think back, but because these purchases were dated from 2021, I couldn't recall. However, looking at other examples on this forum, as well as the fact that there were very few sequential purchases using this railcard, I can only think it was unintentional. I note that Trainline's 16-17 Railcard is just above the 16-25 Railcard on the app, and that once selected it remains saved for a while (I assume for convenience...). I expect I had selected this by mistake and had realised my error several journeys in and rectified it. I of course accept that this was my mistake and I'll be more attentive in the future (as some have said on other threads, I'll stop using Trainline).

I informed the Investigator that I didn't own a 16-17 railcard, to which I was sent a list of historical journeys which they flagged as short journey fraud, as well as Railcard misuse. West Midlands Trains provided three options:

Option A – To make full payment.

Option B – Provide evidence in the next 5 days to support your claims.

Option C – Have case handed over to the Prosecutions Team and incur further fees.

I was able to provide evidence for some of my journeys using parking tickets as suggested above. The total was then adjusted to reflect this evidence and I paid to the bank account details that were provided in the same email. The admin fee for a West Midlands Trains investigation is £175.

I hope that helps anyone else experiencing something similar. From being stopped by a Travel Irregularity Officer to my case being closed, the whole interaction was around 6 weeks. Though firm on the legal repercussions, I found West Midlands Trains very cordial throughout the whole interaction. My case is now closed.

 

[johnny_t]

If you have an Android phone, you can often find a surprising amount of detail regarding your travel patterns using Google Maps Timeline. That will definitely show if you got a lift to JQ on any given day.

 

[30907]

Hi all, I know how appreciated updates on these cases are for other people experiencing similar issues, as well as those who moderate and contribute to threads like this on the forums. So, I'd like to share an update on the process and resolution that was met between myself and the TOC.

Thank you for the detailed update, which is a very useful resource. Pleased to know tgematter is resolved.

 

[Hadders]

Firstly, I would like to say thank you for everyone's help and guidance – especially @Hadders for their guidance on writing my response.

You're welcome! Thanks for updating us on your case and I'm pleased you managed to reach a satisfactory outcome.