Most Passenger Charters state you should not have to wait more than 3-5 minutes at a booking office window.
The booking office is closed
How long should I have to wait at the ticket machine?
5 minutes, 10, 15, 20 ...
If my train arrives, have the facilities been unavailable and can I exercise that exclusion if a penalty fare is issued?
Edit
Read this to flesh it out. Note that all previous responses to post 23 have not had this information.
http://railforums.co.uk/showpost.php?p=1049621&postcount=23
The booking office is closed
How long should I have to wait at the ticket machine?
5 minutes, 10, 15, 20 ...
If my train arrives, have the facilities been unavailable and can I exercise that exclusion if a penalty fare is issued?
Edit
Read this to flesh it out. Note that all previous responses to post 23 have not had this information.
http://railforums.co.uk/showpost.php?p=1049621&postcount=23
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