MichaelAMW
Member
- Joined
- 18 Jun 2010
- Messages
- 1,014
Hello all,
I have just been to the booking office at my local station, Beeston, and asked to buy:
-- A cheap day single from London to Tonbridge
-- A cheap day return from Tonbridge to Milford route not London
-- An excess fare to allow me to return from Milford via London
The chappie told me that he "can't" issue excess fares in advance, later changing this to say it is "company policy." I asked him why, all polite like, and he decided I was being aggressive and confrontational - that was how he described my disagreeing with him. I'm not mentioning that gratuitously but to make the point that it was impossible to get any explanation out of him. The only thing he said was "that isn't what excess fares are for."
So, does anyone know if there is any documentation etc anywhere that forbids the issue of an excess fare before the date of use? I can't work out why this should cause any kind of problem. The reason I want to buy these all together is that I happen to have £25 voucher, whose value I would otherwise have to waste.
I have just been to the booking office at my local station, Beeston, and asked to buy:
-- A cheap day single from London to Tonbridge
-- A cheap day return from Tonbridge to Milford route not London
-- An excess fare to allow me to return from Milford via London
The chappie told me that he "can't" issue excess fares in advance, later changing this to say it is "company policy." I asked him why, all polite like, and he decided I was being aggressive and confrontational - that was how he described my disagreeing with him. I'm not mentioning that gratuitously but to make the point that it was impossible to get any explanation out of him. The only thing he said was "that isn't what excess fares are for."
So, does anyone know if there is any documentation etc anywhere that forbids the issue of an excess fare before the date of use? I can't work out why this should cause any kind of problem. The reason I want to buy these all together is that I happen to have £25 voucher, whose value I would otherwise have to waste.