In October 2013 I used Rail Travel Vouchers to top up 4 separate PAYG Oystercards with approximately £90 on each. The RTVs had been expiring soon so I considered it valid and legal to surrender all the cards shortly after for a full refund.
Unfortunately 5 months on, I am still awaiting the refund as my case is still 'under investigation'. They refuse to give me a timescale as to when it will be resolved, but in December said they were 'liaising with TOCs to verify the origin of the RTVs'.
I interpreted that to mean that they had suspicions about the RTVs, especially as they had come from a range of different TOCs.
Can anyone give me any advice on how I can go about chasing this up?
Unfortunately 5 months on, I am still awaiting the refund as my case is still 'under investigation'. They refuse to give me a timescale as to when it will be resolved, but in December said they were 'liaising with TOCs to verify the origin of the RTVs'.
I interpreted that to mean that they had suspicions about the RTVs, especially as they had come from a range of different TOCs.
Can anyone give me any advice on how I can go about chasing this up?