Furious commuter waits THREE HOURS for train from New Street to Bournville
London Midland says sorry for 'really bad night' on Cross City Line
London Midland has been blasted by an angry rail passenger who endured a THREE-hour wait for a train from Birmingham New Street to Bournville.
The commuter told BBC WM that the firm, which operates the key Cross City Line, was “spectacular in its ability to deliver anything” that would justify the retention of its franchise.
The journey to Bournville from New Street should take just 11 minutes, according to London Midland’s timetable.
The huge delay was believed to have happened last Thursday, November 17, when London Midland repeatedly apologised on its Twitter timeline for a series of problems which affected services.
Slippery rails caused delays on several routes, while there were also problems with train faults and emergency cords being pulled.
The same night, London Midland’s service was branded an “embarassment” by another fuming passenger on Twitter – while others complained of being stuck on the 4.55pm service to Lichfield for around an hour.