MonsooN
Member
Afternoon RailUk Forumers
I'm currently enjoying a journey home after a long week away with work. When I travel with work, I book my tickets for me through a 3rd party travel company.
I chose tickets to leave Newcastle on the 07:05 on Monday morning to travel to Bath via London. The return home from Bath was at 13:42 today (Friday 4 May) via London (Getting the 16:00 from Kings Cross). My return ticket is a Super off Peak Single and the whole thing was booked via the 3rd Party system.
On VTEC from King's Cross the ticket inspector told me my ticket wasn't valid on that service because it was a Super Off Peak. She was very nice about it and when I offered to show her my confirmation email from the travel company she had a look. She eventually said she'd "Let me off on this occasion" because I'd started my journey in Bath at 13:42. I'm now worried that the system let me book something that wasn't valid.
I've since spoken to our travel desk and they have assured me that my ticket definitely is valid as it's part of a return journey. They advised me to keep some evidence of my outward journey so I could prove it was part of a return (Not always possible as sometimes the ticket gates keep your ticket at the end of your journey)
Next week, my outward journey is via Birmingham New Street and Bristol TM but returns via London so I may face the same issue next week too.
Can any of you experts here help to put my mind to rest?
Cheers!
I'm currently enjoying a journey home after a long week away with work. When I travel with work, I book my tickets for me through a 3rd party travel company.
I chose tickets to leave Newcastle on the 07:05 on Monday morning to travel to Bath via London. The return home from Bath was at 13:42 today (Friday 4 May) via London (Getting the 16:00 from Kings Cross). My return ticket is a Super off Peak Single and the whole thing was booked via the 3rd Party system.
On VTEC from King's Cross the ticket inspector told me my ticket wasn't valid on that service because it was a Super Off Peak. She was very nice about it and when I offered to show her my confirmation email from the travel company she had a look. She eventually said she'd "Let me off on this occasion" because I'd started my journey in Bath at 13:42. I'm now worried that the system let me book something that wasn't valid.
I've since spoken to our travel desk and they have assured me that my ticket definitely is valid as it's part of a return journey. They advised me to keep some evidence of my outward journey so I could prove it was part of a return (Not always possible as sometimes the ticket gates keep your ticket at the end of your journey)
Next week, my outward journey is via Birmingham New Street and Bristol TM but returns via London so I may face the same issue next week too.
Can any of you experts here help to put my mind to rest?
Cheers!