Wonder if anyone has any advice to give here.
I was on a delayed (30 mins plus) GA train on the 25th June so put a claim in via their Delay Repay website. As part of the process I uploaded a picture of the ticket which was an Off Peak day return.
Yesterday I received an email requesting a picture of the spoiled ticket.
“We have not been able to approve your claim as your ticket has not been spoiled. As per the Delay Repay scheme, we ask that tickets are cut in half or defaced to prevent them from being again”
The trouble is I don’t have this ticket any more - I assumed that once the image was uploaded then that was all they needed, so have binned it.
To me, this feels like a stalling tactic as opposed to anything else - the ticket (by way of having the expiry date in large font) was already spoiled! Are they within their rights to ask for this?
Thanks in advance for any advice here before I go back to them.
I was on a delayed (30 mins plus) GA train on the 25th June so put a claim in via their Delay Repay website. As part of the process I uploaded a picture of the ticket which was an Off Peak day return.
Yesterday I received an email requesting a picture of the spoiled ticket.
“We have not been able to approve your claim as your ticket has not been spoiled. As per the Delay Repay scheme, we ask that tickets are cut in half or defaced to prevent them from being again”
The trouble is I don’t have this ticket any more - I assumed that once the image was uploaded then that was all they needed, so have binned it.
To me, this feels like a stalling tactic as opposed to anything else - the ticket (by way of having the expiry date in large font) was already spoiled! Are they within their rights to ask for this?
Thanks in advance for any advice here before I go back to them.