Hi... was rather bemused to have a delay repay refused by TPE as an image of their own ticket purchased through their own TPE app wasn't sufficient.
"We are unable to consider process your claim at this time as the attachment
submitted with your claim does not provide all the information needed to
process a refund. To progress your claim, please upload a clear photograph
of the correct travel tickets for your journey (not a seat reservation), a
confirmation email, or a screen shot of your expense receipt if you had an
e-ticket"
Surely they could just scan the QR code and find the full details if they wanted to. The only thing they don't put on there is the fare for some reason.
Is this just a scam to help them refuse claims given then know lots of customers would have deleted the email confirmation. There's nothing in their email confirmations telling you that you must retain the email rather than your ticket if you ever want to claim.
"We are unable to consider process your claim at this time as the attachment
submitted with your claim does not provide all the information needed to
process a refund. To progress your claim, please upload a clear photograph
of the correct travel tickets for your journey (not a seat reservation), a
confirmation email, or a screen shot of your expense receipt if you had an
e-ticket"
Surely they could just scan the QR code and find the full details if they wanted to. The only thing they don't put on there is the fare for some reason.
Is this just a scam to help them refuse claims given then know lots of customers would have deleted the email confirmation. There's nothing in their email confirmations telling you that you must retain the email rather than your ticket if you ever want to claim.