Asked for Birmingham to Shrewsbury Off Peak Period return at the LNER ticket office in Edinburgh and I was only offered advance fares or the TFW only tickets. When I showed her BRFares.com she said that I should buy them online as she was in Scotland and ticket offices in Scotland couldn't sell tickets for the rest of the UK. When I pointed out that only offering TFW tickets was not impartial retailing she said that was tough and I should buy online. When I protested further she called over a supervisor who realised she'd put in Birmingham New Street not Birmingham Stations and lo and behold the fares appeared and she begrudgingly agreed to sell it. The supervisor said it was a "small error" under his breath and she offered no apology only saying that she didn't have to deal with attitude like mine. All I did was protest that she was breaking impartial ticketing rules by only offering operator specific tickets and claiming that she couldn't sell period returns between English stations! It's no wonder ticket offices are closing with staff this awful. When I said I would complain several staff yelled across the ticket office for her not to worry as I was wrong.