Back in 1974, just after 'The Clansman' had been introduced, providing, I believe, the first ever regular Inverness-London daytime train, I travelled on it from the origin. There was a virtually brand new First Class compartment vehicle (BFK?) that was de-classified and I looked forward to a delightful trip to London in a forward-facing window seat. An elderly lady entered the compartment and asked if this was the "through train to London". I assured her that it was.
We set off at 1030 and made the booked call at Aviemore at 1123. At this point the lady became immensely distressed and asked me why the train had stopped. I noted that it was a booked call. "But British Railways told me that it was a through train to London," my companion wailed. I explained that "through" didn't necessarily mean the same as "non-stop". The lady then spent the next 20 minutes complaining about British Railways until we stopped at Newtonmore at 1143 at which point a similar conversation took place.
This litany of complaint and distress was then repeated at and between Pitlochry, Perth, Stirling, Coatbridge Central, Mossend Yard (where the diesel locomotive was exchanged for an electric), Motherwell, Carlisle, Preston, Crewe, Wolverhampton, Birmingham New Street and Coventry until we finally pulled in to Euston on time at 2104. During the journey stewards from the refreshment vehicle had served regular meals to the lady at her seat in order to avoid the need for her to walk to the restaurant.
Her final words as we separated at Euston (where a porter was waiting with a wheelchair) were, "Well I think it's disgusting, British Railways told me that it was going to be a through train."
Some people are hard to please.