This coming weekend, the Piccadilly line is closed from Hyde Park Corner to Northfields/Uxbridge.
The TfL website is advising passengers from Heathrow to use the TfL Rail to Paddington, which is going to cost £10.10 on Oyster, compared to £3.10 for the tube journey.
Of course the passenger could use the tube to Northfields, a bus to Hammersmith, another bus to Earls Court, before picking up a District line tube to finish their journey in central London. But even then they are going to end up being charged £1.50 to Northfields and then at least £2.40 for a journey from Earls Court (or more if their ultimate journey was beyond a zone 2 destination).
Is the passenger entitled to ask for a refund of the excess incurred in using the recommended TfL Rail route, or the replacement buses?
The TfL website is advising passengers from Heathrow to use the TfL Rail to Paddington, which is going to cost £10.10 on Oyster, compared to £3.10 for the tube journey.
Of course the passenger could use the tube to Northfields, a bus to Hammersmith, another bus to Earls Court, before picking up a District line tube to finish their journey in central London. But even then they are going to end up being charged £1.50 to Northfields and then at least £2.40 for a journey from Earls Court (or more if their ultimate journey was beyond a zone 2 destination).
Is the passenger entitled to ask for a refund of the excess incurred in using the recommended TfL Rail route, or the replacement buses?