Refusing to allow customers to use tickets on a later date / different train when the service the customer booked is not provided - contemptuous - no customer should be required to pay any more than they have already paid (or cost them anything more) to deliver the service they paid for, when they decide to use the service. And no customer should be stranded without financial help (in terms of paying for taxis or hotels
This is standard practice across many industries, and regardless of your thoughts on the practice, it is not just the railway at fault.
If I purchased a new TV, and the store had no other TVs, they'd offer you a refund and tell you to try and buy another one in the future.
Not allowing 387s to run beyond Didcot / Swindon if the only thing stopping it is an “agreement” - contemptuous - set aside the agreement until the problem is over and the 800s are back
So stuff like safety cases, dispatch risk assessments etc should just be totally ignored? Likewise the number of drivers that sign the route and traction is very minimal as no HSS driver signs any form of DOO stock. Only a very limited number of Paddington and Swindon drivers sign the route and traction. What trains would you like to cancel to free these drivers up for your service?
Insisting loading on trains / buses are social distanced - contemptuous - allow them to be loaded to full capacity and let the customers decided whether they want to use them. And if LSL / DB / ROG etc have route-cleared stock and drivers bring them in and get people moving again
And then wait for GWR to appear in the news for cramming services and being unsafe that way? Regardless they cannot win, but at least this way they're not increasing the risk to their passengers.
Denying the use of charter / hire in stock because of things like PRM - contemptuous - this is not the time for such niceties, the need is to get as many people as possible to where they need to go as soon as possible
Of course, that minor issue of safety.
Not putting staff together in cabs for route learning or conducting which might allow more trains to run, sooner - contemptuous - this isn’t January, its May and things are going well so a week isn’t going to make any difference
Refer to previous points. Perhaps if it's on a volunteer basis then I'd agree.