Lumo - new Open Access operator on the East Coast Main Line

[DanNCL]

I'm going to suggest the member of staff was in the right for stopping the train when they were not absolutely sure it was safe. We'll done them!

At some stations the comparison would be yelling at someone and stopping a train from leaving cause someone was leaning against the wall to take their photo. A forum post doesn’t really explain the situation that well but it was the best I could describe it.

 

[Ianno87]

At some stations the comparison would be yelling at someone and stopping a train from leaving cause someone was leaning against the wall to take their photo. A forum post doesn’t really explain the situation that well but it was the best I could describe it.

Presumably the member of staff will have to explain the reason for the delay to their superiors.

 

[JonathanH]

Full ticket check underway on the Newcastle to Edinburgh leg of the second northbound service, following the complete change of crew at Newcastle.

 

[DanNCL]

Presumably the member of staff will have to explain the reason for the delay to their superiors.

They certainly will if the person who was shouted at puts a complaint in about it, which if I were in their shoes I absolutely would be making a complaint.

I won’t be making a complaint myself, as annoying as it was to witness such an incident it’s really not the end of the world, but I wanted to make the post here to explain why the train was delayed.

 

[Ianno87]

They certainly will if the person who was shouted at puts a complaint in about it, which if I were in their shoes I absolutely would be making a complaint.

I won’t be making a complaint myself, as annoying as it was to witness such an incident it’s really not the end of the world, but I wanted to make the post here to explain why the train was delayed.

And the member of staff will probably have a good explanation. E.g. "shouting" so you can be clearly heard and understood.

 

[londonteacher]

And the member of staff will probably have a good explanation. E.g. "shouting" so you can be clearly heard and understood.

Exactly! They will have a justified reason for their actions. The opinions of people on a forum definitely will not be taken into account as safety is paramount!

 

[221129]

The delay at Morpeth is because of the rude, unprofessional member of Lumo staff on the platform getting the train to make an emergency stop because someone was taking a photograph

Interesting, as that isn't what the log says.

 

[Watershed]

Bit of a silly question but what's the armrest on the window side like?

Is it moveable like the other 80Xs or fixed in a down position (if there is even one fitted)?

Locked in position - otherwise the same as the other armrests (i.e. padded, and quite comfortable, but very narrow).

 

[superalbs]

Would anyone like to post a trip report? We could do with a thread for experiences of travelling on Lumo in the Trip Reports section

I will be making a video soon, of course.

 

[DJS76]

I believe D93/4 has no window and A33/4 does, if coach A is the London end in both directions

Thanks for the replies. Rather annoying when I selected 'window seat' for my journey, especially as the return south will be in the dark!

 

[221129]

Thanks for the replies. Rather annoying when I selected 'window seat' for my journey, especially as the return south will be in the dark!

That is purely whether you prefer the aisle seat or not.

 

[JonathanH]

Thanks for the replies. Rather annoying when I selected 'window seat' for my journey, especially as the return south will be in the dark!

If it isn't full to 100% I imagine you could try sitting in a different seat after departure. It seems possible that there will be "no shows" given the cheapness of the fares on offer and today's experience. (Currently travelling from Newcastle to Edinburgh sat at a table showing reserved from Kings Cross to Edinburgh with no one else using it.)

 

[LowLevel]

The second northbound service left Morpeth a few minutes late. The delay at Morpeth is because of the rude, unprofessional member of Lumo staff on the platform getting the train to make an emergency stop because someone was taking a photograph, despite the person being behind the yellow line, then proceeding to yell at that person. In fact that person wasn’t just behind the yellow line, they were at least a couple of feet away from the yellow line! Whilst I get the legitimate concerns about standing too close to trains, that person was not in any position they shouldn’t have been in, nor were they in a position where anyone was put in danger. It’s a real shame as before that I had nothing but positive things to say about Lumo.

The delay has been attributed to the driver dealing with a fault with part of the electrical supply system on the train, as it happens.

 

[superalbs]

Did the first public run all the way today.

Good to see @Watershed @Mag_seven, and others too!

Thanks for the replies. Rather annoying when I selected 'window seat' for my journey, especially as the return south will be in the dark!

Seat selection can't come soon enough. Maybe they will do specific seat choice for a fee. Even then, sure Trainsplit can help out there.

Thanks for the replies. Rather annoying when I selected 'window seat' for my journey, especially as the return south will be in the dark!

Plonk yourself in E, plenty of room there.

 

[Scotrail314209]

Just over 4 hours. The Sunday 1053 departure is timed at 4hr03m.

Realtime Trains - 1E82 1053 Edinburgh to London Kings Cross

Realtime Trains is an independent source of live realtime running information for the Great British railway network.

www.realtimetrains.co.uk

Thats not too bad, just 3 minutes longer than LNER's southbound Flying Scotsman.

 

[DanNCL]

And the member of staff will probably have a good explanation. E.g. "shouting" so you can be clearly heard and understood.

There’s a difference between shouting and unprofessionally yelling and what happened fell into the latter category.

Exactly! They will have a justified reason for their actions. The opinions of people on a forum definitely will not be taken into account as safety is paramount!

Only if not liking someone taking a photo from a very clearly safe position is “justified”

Interesting, as that isn't what the log says.

The delay has been attributed to the driver dealing with a fault with part of the electrical supply system on the train, as it happens.

Interesting, as I observed very clearly what happened. Given I was also taking my own photographs I was paying very careful attention to the staff to ensure I didn’t receive the same treatment.

That said it doesn’t surprise me if there was *also* an electrical issue, given the unit did seem very sluggish out of Newcastle, and the WiFi was also not working.

In which case I would assume that they only had to give one reason for the delay, and chose the one that would give them less paperwork (or whatever the term for it is these days) to fill out.

 

[TheBigD]

Personally I really enjoyed my journey. Very friendly service on my train, with prompt deliveries on pre-order food.

Reckon they will struggle with luggage space, as I am pretty sure there are only five luggage stacks on the entire train (plenty seen in the doorways though).

Seats were comfortable, surprisingly so. Never thought I'd have a pleasant journey on an 800-alike (at least not without lots of alcohol lol).

Best way to do London-Edinburgh by day if you ask me.

Good to see @Watershed @Mag_seven, and others too!


Seat selection can't come soon enough. Maybe they will do specific seat choice for a fee. Even then, sure Trainsplit can help out there.


Plonk yourself in E, plenty of room there.

There's just 3 luggage stacks. 1 in each of the 94 seat centre cars. There is of course the overhead racks In all the carriages.

LNER took 21 seats out of the 9 car azumas and installed 11 extra luggage stacks instead.

Thats not too bad, just 3 minutes longer than LNER's southbound Flying Scotsman.

With an extra stop at Morpeth for Lumo accounting for the extra 3 minutes.

 

[superalbs]

There's just 3 luggage stacks. 1 in each of the 94 seat centre cars. There is of course the overhead racks In all the carriages.

LNER took 21 seats out of the 9 car azumas and installed 11 extra luggage stacks instead.


With an extra stop at Morpeth for Lumo accounting for the extra 3 minutes.

Oh right. Pretty sure B doesn't have one then?

Oh yeah it does, nevermind. No wonder people struggled...

 

[BluePenguin]

Interesting, as that isn't what the log says.

Care to tell us what the the log says then if this is incorrect? In the absence of any other evidence there is not much for us to go on

 

[800001]

Care to tell us what the the log says then if this is incorrect? In the absence of any other evidence there is not much for us to go on

Post 885 states what log says.

 

[Elecman]

Care to tell us what the the log says then if this is incorrect? In the absence of any other evidence there is not much for us to go on

As per post 885

The delay has been attributed to the driver dealing with a fault with part of the electrical supply system on the train, as it happens.

 

[yorkie]

For travel experiences please use:
https://www.railforums.co.uk/threads/lumo-journey-experiences.223953/

For allocation queries/info, please use:
https://www.railforums.co.uk/threads/lumo-allocations-diagrams.223931/

 

[LowLevel]

I saw that but wanted more specific wording as 221129 seems to know something we do not

I'm not copying and pasting the log item on a Web forum and neither should anyone else if they value their job. Is my interpretation for a non specialist audience not good enough for you, Judge Judy?

Suffice to say that as I've described it the fault in question will cause the train to come to a stand - whether Dan NCL saw what he thought he saw - as in did the train stop because of this fault, or because someone stopped it, is another matter.

It is my belief that the shouting and the train stopping were coincidental.

 

[DanNCL]

In the absence of any other evidence there is not much for us to go on

I agree. I only posted it to mention that not quite everything was fab with Lumo, and of course to explain the delay at Morpeth (at the time unaware of the separate traction issue that was as much if not more of a cause of the delay), I hadn’t intend to start a debate over it!

I'm not copying and pasting the log item on a Web forum and neither should anyone else if they value their job. Is my interpretation for a non specialist audience not good enough for you, Judge Judy?

Nor should anyone expect you to. Well said.

Suffice to say that as I've described it the fault in question will cause the train to come to a stand - whether Dan NCL saw what he thought he saw - as in did the train stop because of this fault, or because someone stopped it, is another matter.

It is my belief that the shouting and the train stopping were coincidental.

Now the traction issue is known I agree it’s coincidental. Of course the perspective from stood on the platform, you only see the shouting, so to anyone stood on the platform that appears to be what stopped the train.

 

[LowLevel]

I agree. I only posted it to mention that not quite everything was fab with Lumo, and of course to explain the delay at Morpeth (at the time unaware of the separate traction issue that was as much if not more of a cause of the delay), I hadn’t intend to start a debate over it!


Nor should anyone expect you to. Well said.


Now the traction issue is known I agree it’s coincidental. Of course the perspective from stood on the platform, you only see the shouting, so to anyone stood on the platform that appears to be what stopped the train.

Your viewpoint is entirely reasonable - if someone is having a big hullabaloo and the train grinds to a halt it isn't unreasonable to assume the two events might be related By the wonder of the Internet and sharing your experience you now have the bigger picture.

 

[FOH]

Maybe the train stopped and the guard assumed the driver wasn't happy with platform behaviour. Just a mix up most likely

 

[anthony263]

That is certain a theory presented by John Nelson's book (https://www.amazon.co.uk/Losing-Track-Insiders-Britains-Transformation-ebook/dp/B07YYHF3Q9) - the effect of Open Access operators in the long run is growing the overall market for rail (though that's difficult to forecast beforehand).

One reason i think grand union should have been allowed to compete withe gwr

 

[Ianno87]

One reason i think grand union should have been allowed to compete withe gwr

In normal times, yes. Right now would be financially reckless to the industry.

From: https://www.independent.co.uk/travel/news-and-advice/lumo-london-edinburgh-train-lner-b1944770.html

The first northbound passenger service aboard the new low-cost rail link set off from London for Edinburgh three minutes late – and with three disappointed passengers left on platform 10 at King’s Cross station.

The problem appeared to involve the reservations system and seat allocations for Lumo, the UK’s newest train operator

Rest of article behind paywall.

A whopping 3 passengers left behind, although not immediately obvious how or why (without being able to see whole article) given there was seemingly spare space on board.

 

[pdeaves]

Given I was also taking my own photographs

given the unit did seem very sluggish out of Newcastle, and the WiFi was also not working

Sorry, I can't quite work out what was going on. You were on the station taking photos 'not being shouted at', but were on the train?

=======

A whopping 3 passengers left behind, although not immediately obvious how or why (without being able to see whole article) given there was seemingly spare space on board.

My guess without any further evidence is a few 'last minute runners' who reached the platform after the doors closed. Maybe people busy taking photos on a different platform who judged it 'just wrong'?

 

[DanNCL]

Sorry, I can't quite work out what was going on. You were on the station taking photos 'not being shouted at', but were on the train?

I got off the train at Morpeth, which is where the shouting occured.