hi Mabz, I have a Communication Test and a Data Interpretation Test coming up. I can not however download the practice material from the link. The link seems to be broken. Can you help please ?
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London Underground - CSA1 & CSA2 (2022 & 2023 applications)
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Noorullah
Member
hi
I got selected in July 2023 csa1 for night tube , after that I provided required documents . Since then no update regarding medical or reference check or training
Does anyone else in same stage with me or previously have come through in recent months
Please kindly share
Regards
Could you please give some idea how long it takes for training and reference check as I got selection and job offer in July but there is no training available
I got selected in July 2023 csa1 for night tube , after that I provided required documents . Since then no update regarding medical or reference check or training
Does anyone else in same stage with me or previously have come through in recent months
Please kindly share
Regards
Hi
Could you please give some idea how long it takes for training and reference check as I got selection and job offer in July but there is no training available
Last edited:
Noorullah
Member
Hi
If you got selected this year April for ac1, when they have done your reference check by reed and when u been called for training
Plz update thx
StemzeySignals
Member
Check DM
StemzeySignals
Member
For Night Tube applicants - is there anyone still waiting for assessment dates?
Not me but one of my friends is still waiting.
StemzeySignals
Member
This email was sent to me yesterday:
Hello
I got upto role play and didn't pass. Any help for the next time I apply???
I got upto role play and didn't pass. Any help for the next time I apply???
Wow well done. Is it the first time you applied for this position???
Did you pass??? Sorry just joined
Yes I started the role two weeks ago
Did you pass first time ???
Yes first time going through the recruitment process and it was really simple, especially when it comes to the role play always show empathy, give the customer options and remember to talk about safety while delivering good customer service at all times
What role play did you do???
I had the homeless man at the station. I was showing empathy and gave him options. E.g go to the police station not sure if that was right. Didn't mention safety though maybe thats what let me down.
I had someone vaping, feet on the chair and invalid ticket to exit the station. I mentioned that smoking is not allowed in the network and asked politely to remove his feet off the seat as it’s unpleasant for other users, explained that his ticket is not valid to exit the station but used my discretion to allow the customer to exit the station. The homeless one is a bit tricky but it’s good you mentioned btp, and I hope you allowed the homeless person exit the station to and explaining to them that they need a valid to travel on the network. I don’t really know where it went wrong but at least you got the experience so you knew what to do next time. Don’t worry too much I’m sure next time you’ll get the job offer just don’t lose hope you’ll be fine
KingKiev123
Member
I had my roleplay back in 2020 and I had the homeless situation aswell. If I remember correctly I told them that I would look for a number for a homeless shelter,call them and then give them the directions to it.
Thanks for that. But guess what looking back I did mention got to the homeless shelter, or the job centre(stuck so started making things up). So time was up, he stood up and he said I think we need another role play. So that shocked me then he said those gates are closed, and me being shocked i said I'd open them for him instead of pointing him towards the exit . I realised my mistake on the way home. I didn't think a small thing like that would give me a rejection email. As he had finished the role play then said that.I had someone vaping, feet on the chair and invalid ticket to exit the station. I mentioned that smoking is not allowed in the network and asked politely to remove his feet off the seat as it’s unpleasant for other users, explained that his ticket is not valid to exit the station but used my discretion to allow the customer to exit the station. The homeless one is a bit tricky but it’s good you mentioned btp, and I hope you allowed the homeless person exit the station to and explaining to them that they need a valid to travel on the network. I don’t really know where it went wrong but at least you got the experience so you knew what to do next time. Don’t worry too much I’m sure next time you’ll get the job offer just don’t lose hope you’ll be fine
Is a CSA allowed to call someone on the job. I didn't think I could leave the area and go to the office to call. Did you get the job???
KingKiev123
Member
Yes you could make your way to the control room and call someone from there. Yes I have been working for TFL for a bit over 2 years now.
Thank you for that information maybe I will use it next time. If I ever get to that stage again. Just out of curiosity how is the shift work going??? Just want to know if i can manage a shift work job
KingKiev123
Member
I've done over jobs which have involved shift work so I was already a bit used to shifts. Obviously the early starts and late finishes can be difficult at times and also the 7/8 days you can do in a row but you get used to it. Also be prepared to be working most weekends so your social life will take a hit.
Oh wow, that is alot . Thanks again
coffeetable
Member
Hi, I hope you have landed your job. Could you please help me with those warm-up and scenario-based questions?
If you go back a few pages mabz has given an email address so you can ask questions and he/she will help you with the interview process. Hope it helps. Good luck.
StemzeySignals
Member
A lot of information can be found in the Sept 2021 intake thread - they were a lot more social than us!
Awaiting start with TFL
AC2 and 3 tips and experiences start around pages 14-16.
Awaiting start with TFL
AC2 and 3 tips and experiences start around pages 14-16.
So true so much information. I will use it the next time I apply. Unfortunately, failed the tole play excercise
StemzeySignals
Member
It’s unfortunate you had that scenario. I would’ve found it difficult myself - just scout the TfL website every week and apply for what you can (even outside of LU)!
Thank you but I haven't been in work for 20 years and TFL were the ones who allowed me to get to this stage, so I think I will try again when the time comes.