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LNER Flexi Season and Smartcards

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800Travel

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Joined
3 Nov 2023
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458
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UK
Hi,

I have been unable to work out how to add my LNER flexi season ticket to my smartcard despite this being advertised as an option.

Is there any chance that someone who has done this successfully before could please give me the steps?

Thank you
 
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Haywain

Veteran Member
Joined
3 Feb 2013
Messages
19,773
Hi,

I have been unable to work out how to add my LNER flexi season ticket to my smartcard despite this being advertised as an option.

Is there any chance that someone who has done this successfully before could please give me the steps?

Thank you
Is it an LNER smartcard?
 

Wallsendmag

Established Member
Joined
11 Dec 2014
Messages
5,635
Location
Wallsend or somewhere on the ECML
Hi,

I have been unable to work out how to add my LNER flexi season ticket to my smartcard despite this being advertised as an option.

Is there any chance that someone who has done this successfully before could please give me the steps?

Thank you
Simple either use the National Rail Smartcard manager App or a TVM alternatively if the station you selected for collection has gates just tap and hold the smartcard on the gate for slightly longer than normal. All else failing ask one of the staff in the Travel Cente to load it onto your card.
 

800Travel

Member
Joined
3 Nov 2023
Messages
458
Location
UK
Is it an LNER smartcard?
It is yeah

Simple either use the National Rail Smartcard manager App or a TVM alternatively if the station you selected for collection has gates just tap and hold the smartcard on the gate for slightly longer than normal. All else failing ask one of the staff in the Travel Cente to load it onto your card.

Thank you

NRSM: I tried that and for some reason it kept not working. I’ll have to try again to see what it said, but it was something along the lines of nothing to load.

TVM: I purchased the ticket online. When I looked at the weekly option, smartcard delivery seemed to be an option in the delivery details section. Despite the flexi season also being advertised as allowing smartcard delivery, it isn’t listed in the delivery details and instead lists e-tickets only.

Station for collection: I didn’t have to select a station for collection of the ticket. Each morning it just seems to be activated through the LNER app, which seems funny given they offer smartcards and their flexi season is advertised as working with the smartcard. Yet it doesn’t seem to be an option.

Travel Centre: Would I need to do this each morning after activating my ticket, or just once per flexi season ticket pack purchased please?
 

Wallsendmag

Established Member
Joined
11 Dec 2014
Messages
5,635
Location
Wallsend or somewhere on the ECML
If you purchased the Flexi Season online from the LNER site it'll be an eTicket, LNER don't sell Smartcard Flexiseasons online only through Travel Centres. If you want to send me a PM with your booking ref I can take a look.
 

800Travel

Member
Joined
3 Nov 2023
Messages
458
Location
UK
If you purchased the Flexi Season online from the LNER site it'll be an eTicket, LNER don't sell Smartcard Flexiseasons online only through Travel Centres. If you want to send me a PM with your booking ref I can take a look.
Oh right - it was purchased online, and the website had that little smartcard icon next to the fare. Perhaps it is a mistake on their end. Thank you so much for letting me know :)
 
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