Recent content by Fawkes Cat

It won't stop you worrying - but it's probably still best to just wait. If I've understood things properly, the incident was in the middle of March this year: you have sent Northern details of your proper address, and they have acknowledged receiving that. Which means that they still have time...

Indeed - the railway should have been in touch with you by now. As they haven't been, that almost certainly means that they are out of time to pursue you over this matter. But their letter to you could have got delayed in the post, or they might try demanding something from you when they have no...

Our experience is that this doesn't happen. Try not to worry about it!

Although I've proposed it as a question, I think it's pretty straightforward. If I go to the Louvre and take a picture of the Mona Lisa*, soes that mean that I now possess the Mona Lisa? Of course not. And I would suggest that the same applies to a railway ticket. Even if my copy is...

It seems to me that if this went to court for someone using a copy of a ticket, then the railway would emphasise 2 points: 1) Is a copy of a ticket a 'ticket' (a) at all or (b) in the sense used in S5(1)? 2) If the answer to that is 'yes', does it show that the defendant's fare is paid (the...

I think that @WesternLancer is trying to say that they will find you the right address to write to, and they will give you some helpful suggestions about how to phrase your response - but this will be in a little while. I guess that's because @WesternLancer is a bit busy at the moment (many of...

This won't make the matter go away. Essentially the railway have to prove that it was you who did something wrong. The easy way to prove that it was you is to have your name, address and date of birth and so on (because it's pretty unlikely that there will be two people with the same name and...

I know this won't be what you want to hear, but you will have to wait a bit longer. Looking back at your original post, it seems to have taken Chiltern 6 weeks to write to you in the first place, so I'd guess that it will probably take them something like the same length of time to write back to...

Given that it now looks as if the initial response email didn't reach Northern, I think we can be fairly certain that once the information does get to them, and Northern understand the age of the customer and their learning difficulties, then the matter will be settled for no more than the fare...

Even if not the explanation, this will be at least part of the problem. So when you write, enclose evidence of your son's age - birth certificates, driving licences and passports are good for this but you may have other documentation to send them copies of instead.

In the circumstances, it looks as if email isn't a reliable form of communication. So my suggestion would be to now communicate by both email (for speed) and Royal Mail tracked delivery, which is expensive but means that you can prove that letters have got to their destination. This does mean...

One thing to add to this: you say We cannot possibly recommend that you don't tell the truth. As you say, you don't know what proof the railway have of what you did at station C - and if they catch you out lying, then this gives GA a reason not to believe anything else that you have said. So...

Just to pick up on this one - a train will surely always reach its destination at a station, and come and go by a defined route. So if HMK takes the Royal Train to Liverpool, then it's not too difficult for anyone _whether malicious or otherwise - to work out that it will come through the...

Well, we've never had anyone raise this in D&P. So I conclude that the problem is effectively non-existent and we can file it in the same slot as 'will the sun rise tomorrow?'

Practically speaking, there's no need to do this. If there's a screen showing your payment, take a screen shot (yes, I do appreciate that you may have already closed that window down): when it shows up, keep a copy of your bank statement (or similar) showing the payment. In the unlikely event of...