Recent content by Mainline421

Even if it is an Advance (which it might not be), it won't be TOC restricted so that doesn't apply here.

It doesn't even have to be an accident, and you do not need to buy new tickets. You have the right to pay the difference on board under National Rail Condition of Travel 13.2 (and in the case of a return like this they should only charge you half the difference for one way). I'd be writing a...

A penalty fare should never have been issued under these circumstances so this is extremely concerning. You should have been charged half the difference between the routes (less than a pound!). This is likely why the reason given is incorrect.

Not possible I'm afraid, although you can create a new Uber account.

That sounds like the issue to me. As far as I can tell she wants to reserve a berth from Paddington to Par, clerks might be looking for a product called a 'room' or 'cabin' to Newquay. Also if the main ticket office at Paddington is closed then the smaller one is likely open on one of the...

The consequence for the passenger is exactly the same

Yep, I think you can even get them for the limited counted places when there's no seats. But I didn't want to over complicate things too much, especially as they were only available from a ticket office/TVM for a while, and I didn't know if that was fixed. Hope so, but unless it's changed...

The one journey can utilise an unlimited number of trains. Reservation prices are generally fixed yes, only Nightjet use dynamic pricing now but that's not relevant for this journey. Uniquely for Eurostar and TGVs there is a limited quota but you'll find plenty of availability in advance.

No, additional sales staff are selling pre-printed tickets across the Merseyrail network due to large queues at their normal sales points (which continue to offer the full range of tickets as they would on any other day). I don't know why you seem to be replying with so many questions, as I said...

The use of the word "withdrawn" is arguably misleading, but this is presumably referring to Aintree ticket office being out of action, nothing more. The rest is from forum members.

Nope, and if I go through the process of making another booking it clearly lists Uber Cash + Amex and worked fine for past month or so. I was also given a bunch of counted place coupons despite saying I didn't want reservations and them not being required so hopefully it was just a glitch on...

No, there are queue busters in place at many stations. I didn't say it's okay, but posters on here appear to have invented a scenario where a customer goes to a ticket office, asks for a usual ticket and is refused sale and told £6 or nothing. That has not happened and the RMT have not claimed...

There was never any instructions to refuse sale of normal tickets as far as I can see. This is just this forum being overly keen to criticise Merseyrail, and they have been overcharging racegoers like this for years. The only possible exception might be for passengers starting their journey at...

It appears my card was charged for a ticket purchased on Wednesday despite having enough gift card balance to cover the cost. Could be user error but I don't remember having to do anything previously

Aside from the one at Aintree being closed I can't see any indication Merseyrail are not offering the full range of tickets from their normal ticket offices. During Aintree they have many extra staff selling these "special" tickets every year.