Recent content by NotDeadYet

There is an interesting review of Arriva's new Loop service over on Roger French's bus blog: https://busandtrainuser.com/2025/01/09/milton-keynes-goes-loopy/

Perhaps it might be worth trying to interest some of the blogging lawyers such as Joshua Rozenberg and David Allen Green. They seem influential and often focus on important details that others miss.

It is my interpretation of post 23 that the same TI did deal with some white members of the group and did not impose the £100 penalty on them.

On the facts described it's difficult to believe it was anything else. A group of people made identical journeys, together travelling on the same train and making the same mistake with their ticketing. The tickets were checked at the same time and every member of the group was required to pay...

Presumably an FOI could establish how many legally qualified professionals were involved in overseeing these prosecutions? If the answer is zero that would be interesting. I guess a victim could complain to the relevant professional body but it might be difficult to discover the names of the...

ATW prosecutions were discussed on Radio 4 on Monday. http://www.bbc.co.uk/programmes/b08fd9x4

I fear most of us place too much faith in modern technology and I imagine county court judges are no exception. During my career in banking IT I observed the culture gradually change from one where accuracy was paramount to one where minor discrepancies and anomalies were frequently ignored...

I imagine the mainstream media could be interested in this story. The threatening letter elevates it above just another consumer item. It might be worth contacting Radio 4's You & Yours (the BBC's daily consumer affairs programme). It often covers stories about the railways. It may have a...

When, as in this case, an operator becomes aware that it has wrongly charged a penalty after classifying valid tickets as invalid, is it under any obligation to seek out any other customers affected and reimburse them? And if any customer was successfully prosecuted based on its own expert...

It might be worth delaying a few days to run through your proposals with a solicitor. You can then add the cost of the consultation to your claim. And, if there are further developments, there will be someone to consult who is already up to speed with your situation.

A cynical translation of this might go as follows: The fares system is complex and we acknowledge that neither our staff nor the appeals body fully understand it and so inevitably we will sometimes wrongly apply penalties or take action against innocent customers. Fortunately, in those...

The wording I queried, "Not between 16:45 and 19:15 Monday to Friday when boarding trains from East Croydon and London stations (Victoria, London Bridge and Clapham Junction)", has not changed. I agree it is always possible that Southern have now changed their minds about what it means but...

I queried this with Southern Customer Services a couple of years ago and was assured that the restriction only applies to boarding trains at East Croydon and the listed London stations. In order to be as clear as possible about how the restriction worked I provided various scenarios and was...

Not my experience. About 18 months ago I noticed that the expiry date on my railcard had become unreadable. The railcard had not been mistreated in anyway but had been kept safely in a card wallet. In fact I treated it with the same care that I always treat railcards and I have examples going...