Recent content by rs101

And the customer's view would be that the TOC isn't being customer friendly, so will have a less positive view of them. But it's clear that many TOCs aren't bothered about customer opinions.

Reading this thread, it appears the TOC know that customers with Advance tickets cannot use the automated gates (so will take longer to get through them than other ticket holders) yet aren't communicating this fact to customers? So a group of 20 football fans who travel together (but buy their...

I've got a digital Network Railcard (purchased from railcard.co.uk). Haven't opened the app for several weeks, so switched to flight mode and opened it. Displayed my railcard without any problems..

Better communication of restrictions would seem a sensible approach. Eg, have e-ink screens near the doors which can update to say if the carriage is first class or second - relatively cheap to install, very low power consumption and would make the restrictions blindingly obvious. If that's not...

If it's like the screens on GA trains, then it can take 4-5 minutes for the loop to complete, so very easy to miss a single announcement.

I've just used the Greater Anglia website to try to book a ticket from South Wigston. If I select ToD, then it tells me I can't collect from South Wigston and have to use a different station. That's before progressing to the payment stage. However, with Trainpal, I get as far as being asked for...

Indeed. Earlier this year, I went from Essex to Heathrow (by train), flew to Atlanta, used their subway system (Marta), used e-scooters, Uber and Lyft, flew to Orlando, used Uber, flew back to Heathrow, then train home. The only time I needed a paper ticket was the train here. Everything else...

Then the text should clearly state that restrictions apply - it says the opposite.

It could be done easily enough for railcard discounted tickets - log the incident against the railcard number.

Your first assumption (highlighted in bold) that anyone caught before 10am has done it previously and so is knowingly breaking the rules is astounding and completely unreasonable. Far more likely to be an innocent mistake, as we've seen here. A sensible solution would be for the TOC to have a...

Switch to something like the Swiss Half Fare Travelcard? https://www.sbb.ch/en/tickets-offers/travelcards/half-fare-travelcard.html 190/170 CHF (so £170/150), but gives half price travel on all SBB trains, boats and plusbuses for a year. Much more expensive to buy, but massively simpler and...

It would need to say more than that - it's valid any time weekends and bank holidays, for example. Adding a "subject to Railcard restrictions" line to the ticket (and with a link to the appropriate website on etickets) would make at least make it clear to the ticket holder that some...

What exactly does the PDF say under the "Ticket Details" section?

The e-ticket PDF from Greater Anglia for an Off Peak ticket says:- Ticket Details: This ticket can only be used at certain times, for details ask staff or go to www.nationalrail.co.uk/1A So does clearly mention a restriction. A similar ticket for an Anytime ticket doesn't include any mention of...

It's all very well people discussing the exact wording shown on the booking sites, but that misses out one common scenario - what if the person buying the ticket isn't the one travelling? For example, both my partner and I have Network Railcards (as we don't always travel together). I could buy...