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Euston departure board to be moved

Hadders

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The advertising screen has been switched on.

An excellent piece of analysis by Diamond Geezer:

For two decades Euston had a very long departures board across the front of the station concourse.

euston18.jpg
You'd stand there watching for your platform to be announced and then rush forward to catch your train. A large expectant crowd often gathered.​


At the end of 2022 it was switched off to be replaced by two new departure boards in the centre of the floor space.

euston1.jpg
They're digital not LED. They're brighter but smaller. They only fully display the next six departures. They're double-sided. And they're aligned perpendicular to the original board, which has divided those waiting into four separate groups and supposedly improved circulation around the concourse.


If you feel the need to tell us you would have set the boards out differently, either moan pointlessly into this comments box or get a job with Network Rail's stations team where your opinions would be of actual relevance. comments (7)

Last spring Network Rail set about dismantling the old departures board, briefly revealing some old branding behind it.

unblog2.jpg
And in its place they installed a single, very very long digital display.


The new screen was up and ready in November, an ominous black rectangle awaiting content.


It's now been fully switched on for the first time.


And not unexpectedly it's an advertising screen, blazing down non-train-related content.

eupink.jpg
The first advertiser is OVO Energy, an electricity supplier keen to tell everyone about Britain's energy mix. They've paid a not inconsiderable amount to display the percentage of energy currently sourced from wind/solar/etc, and obviously to plug themselves, in a carousel which goes round and round and round while you wait. It's horribly unavoidable.


The worst phase is the green phase, illumination-wise, although the white splash and animated swirling are terribly distracting too. And yes, admittedly the original departures board was bookended by advertising but this is on another level, bludgeoning its message onto a captive audience.


Sit at the back of the concourse on the nasty airport-style seating and you can see the advert clearly but not the times of the trains. Sit on the mezzanine nibbling overpriced Leon snacks and the OVO message burns into your soul whereas the departures display is awkwardly lower and side-on. What have we become when the font size in a pointless advert is umpteen times larger than the number of the platform that'll take you to Manchester?

euwhite.jpg
I get why Network Rail have done it - it's because they need the money. A massive advertising screen will bring in more commercial revenue and help mitigate funding cuts which might lead to less long-term maintenance or ultimately higher fares.


But viewed objectively it can't be a good thing to deliberately flash irrelevance across a major transport hub to the detriment of genuinely useful information. When did public service take second place to commercial interest, why is that even a consideration and how have we got here?

In part it's how the railways are - the current government hates railways and loathes long term investment - but the railways are just part of it.

It's been going wrong for decades, a prolonged squeeze on public services across the board diminishing the things we need, an insistence on value for money that's resulted in paring back rather than enhancement, a grim determination to tighten the purse strings, a long-term policy of 'austerity' used simply as cover for cuts, a mindset that instinctively steps back instead of offering support, a selfishness that stems from the very top of politics, a blinkered drive to reduce taxes at all costs, an expectation that commercial interests will fund necessities, an earnest willingness to withdraw what the private sector could provide, an insidious rightward shift in the Overton window, the Eric Pickles-ation of public finance, forever kowtowing to what business wants, the abdication of society, a relentless drive towards Trumpian uplands, an obsession with cutting taxes because you think that's all the electorate will tolerate, an attitude so entrenched that even the opposition can't escape it, a narrowing of optimism in favour of petty penny pinching, a meathead urge to scrimp now and leave the future for others to tidy up, a deeply depressing abdication of community, a prolonged ideological constriction because voters think they want more money in their pockets, a ruling party left free to shrivel public services to the point where not even the most committed alternative could patch them up, a succession of budgetary shrinkers, a cabal of corrupt politicians letting shareholders off the hook, a philosophy of spend less and stuff the consequences, a decade and a half of I'm alright Jack, a creeping economic dystopia, a society off balance, a Tory government in power for far too long, an electoral error we need to put right.

eustun.jpg
It's not about whether the new information boards are in the right place, it's why they've been replaced by something screamingly worse.


And how we stop that.
 
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londonmidland

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With a screen that size and so bright, it’s pretty much unavoidable to not be able to look at it.

Even if you’re not directly looking at it, you still get the light glare and animations in the corner of your eyes. It also makes the concourse feel so much smaller and cluttered.

As mentioned, you can barely read the departure boards from the seating area, which you are constantly sliding off that cold and hard metallic seat.

Euston was already a bad station, however it seems Network Rail are allowing it to constantly get worse.
 
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With a screen that size and so bright, it’s pretty much unavoidable to not be able to look at it.

Even if you’re not directly looking at it, you still get the light glare and animations in the corner of your eyes. It also makes the concourse feel so much smaller and cluttered.

As mentioned, you can barely read the departure boards from the seating area, which you are constantly sliding off that cold and hard metallic seat.

Euston was already a bad station, however it seems Network Rail are allowing it to constantly get worse.
Lost for words , it's a total overwhelming eyesore, period. Surely this will get complaints galore and won't last no matter how skint Network Rail are, or will they be vinylling the entire concourse floor with ads next
 

Bletchleyite

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Lost for words , it's a total overwhelming eyesore, period. Surely this will get complaints galore and won't last no matter how skint Network Rail are, or will they be vinylling the entire concourse floor with ads next

Given what I've seen elsewhere, I'd be unsurprised to see a "theming" of the Great Hall if an advertiser will pay enough, and that would include floor vinyls.
 

nlogax

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Surely this will get complaints galore and won't last no matter how skint Network Rail are, or will they be vinylling the entire concourse floor with ads next

Network Rail do not care about complaints from the public. At this stage the only way the display will come down is if someone pretty senior in government makes some sort of intervention. Given..well..everything, that isn't going to happen.
 

185

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Begs the question if this is some sort of a listed building as claimed by some groups who are trying to save this "architectural brutalist marvel" - then how was planning permission obtained to install this horrid monstrosity, and did this permission take account the buildings heritage status? Who did NR consult?

Personally, it should only be listed... for a chap in a bulldozer.
 

DelW

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Begs the question if this is some sort of a listed building as claimed by some groups who are trying to save this "architectural brutalist marvel" - then how was planning permission obtained to install this horrid monstrosity, and did this permission take account the buildings heritage status? Who did NR consult?
The "E U S T O N D E P A R T U R E S" 3D lettering in Diamond Geezer's "before" photos above still looks classy (note the way the letters align vertically) and is mounted on (original?) tiling that matches the other faces of the glazed lantern.

I wonder if it's survived behind the new screen, or if it's joined the Euston Propylaeum on the railway's wanton vandalism list? Hopefully it has been left in place and might reappear in more enlightened times.
 

Jimini

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It was switched off when I passed through the station earlier today (twice, hours apart).
 

Andrew1395

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As an aside, on Monday I went for the 22:57 London Overground, it was not shown on the board at all, but arrived and departed without being advertised. Not so much a problem for me as I got the 23:09 and changed at Harrow. But I wondered if it was a glitch or a pricefure to maintain a right time departure for a late inbound London Underground service.

The irritating thing is I could have waited on 8-11, but apart from the 23:09 all the platforms showed red crosses, so I went up to the main concourse to check the board, as there is no station summary board by 8-11 gate line, which for me is a mistake, especially for customers come from the underground subway.
 

Kenny G

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Surely they could provide a premium rate phone number or text service for people to obtain platform information? Perhaps £1.50 a minute or per text would be reasonable nowadays.
 

SCDR_WMR

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Surely they could provide a premium rate phone number or text service for people to obtain platform information? Perhaps £1.50 a minute or per text would be reasonable nowadays.
The question would be how far in advance would it give such information? Especially given platforms can be allocated when stood outside. Rarely do my trains arrive on the platform that our staff app states on departure.

May as well just get people to watch Traksy and give them the headcode to look for.
 

sprunt

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The question would be how far in advance would it give such information? Especially given platforms can be allocated when stood outside. Rarely do my trains arrive on the platform that our staff app states on departure.

May as well just get people to watch Traksy and give them the headcode to look for.

£1 per minute left before the departure time to find out the platform number sounds reasonable.
 

Russel

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Surely they could provide a premium rate phone number or text service for people to obtain platform information? Perhaps £1.50 a minute or per text would be reasonable nowadays.

£1 per minute left before the departure time to find out the platform number sounds reasonable.

You can't seriously be suggesting charging people for a solution to a problem that doesn't need to exist in the first place?
 

Trackman

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With a screen that size and so bright, it’s pretty much unavoidable to not be able to look at it.

Even if you’re not directly looking at it, you still get the light glare and animations in the corner of your eyes. It also makes the concourse feel so much smaller and cluttered.

As mentioned, you can barely read the departure boards from the seating area, which you are constantly sliding off that cold and hard metallic seat.

Euston was already a bad station, however it seems Network Rail are allowing it to constantly get worse.
Every time there is a post in here my blood pressure goes up. (not because of your post @londonmidland !).
The screens are bright and colourful, so you do look up at them to see what is going on - human nature. What is on most people's minds when they enter a station is which platform their train will depart from and when.
The "E U S T O N D E P A R T U R E S" 3D lettering in Diamond Geezer's "before" photos above still looks classy (note the way the letters align vertically) and is mounted on (original?) tiling that matches the other faces of the glazed lantern.

I wonder if it's survived behind the new screen, or if it's joined the Euston Propylaeum on the railway's wanton vandalism list? Hopefully it has been left in place and might reappear in more enlightened times.
Reckon it would have been skipped, poss fire hazard with the new screen.
Here's what it looked like in 1968, after the Euston butchering.

Description: Photo of Solari departure board, Euston in 1968.




oldboard.JPG
 

sprunt

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You can't seriously be suggesting charging people for a solution to a problem that doesn't need to exist in the first place?

I wasn't seriously sugegsting it, no. I suppose we should be careful what we say though, we know that some rail managers watch these forums...
 

Kenny G

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I wasn't seriously sugegsting it, no. I suppose we should be careful what we say though, we know that some rail managers watch these forums...
Nor was I.
Being equally sarcastic I suppose someone could decide that platform information and train times were subject to intellectual property rights and therefore only available to those who pay for access. Pretty much the same concept was in place for many years with weekly TV listings.
 

Russel

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I wasn't seriously sugegsting it, no. I suppose we should be careful what we say though, we know that some rail managers watch these forums...

Nor was I.
Being equally sarcastic I suppose someone could decide that platform information and train times were subject to intellectual property rights and therefore only available to those who pay for access. Pretty much the same concept was in place for many years with weekly TV listings.

Thank goodness for that, it should have been obvious really, but it's the sort of thing I can see certain TOC's considering!
 

JaJaWa

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Thank goodness for that, it should have been obvious really, but it's the sort of thing I can see certain TOC's considering!
There is/was a scheme where Virgin would text the platform number to you.
 

Class 800

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There is/was a scheme where Virgin would text the platform number to you.
Last time I went up with Wolverhampton with Avanti, they texted me 25 minutes before departure to let me know that boarding would begin shortly. They then texted me the platform number and a reminder of my seat reservation, about 30 seconds after the platform appeared on the departure board.
 

timmydunn

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ISTR Virgin’s text-early alert, (“Earlybird” seems to be its consumer name from googling, but I think it was also trialled at another time under a different name) worked pretty well at Euston - it auto texted customers who’d directly booked with Virgin for that specific train (vs those who’d booked generic tickets, or via a third party) a platform alert. The staggering was intended to reduce the stampede that happens at *any* point - it definitely won an award at some point within either mobile marketing project effectiveness or passenger use, but I’ve no idea on what criteria it was marked or indeed why it was (to my knowledge; I stand to be corrected) discontinued.
 

Lampshade

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ISTR Virgin’s text-early alert, (“Earlybird” seems to be its consumer name from googling, but I think it was also trialled at another time under a different name) worked pretty well at Euston - it auto texted customers who’d directly booked with Virgin for that specific train (vs those who’d booked generic tickets, or via a third party) a platform alert. The staggering was intended to reduce the stampede that happens at *any* point - it definitely won an award at some point within either mobile marketing project effectiveness or passenger use, but I’ve no idea on what criteria it was marked or indeed why it was (to my knowledge; I stand to be corrected) discontinued.
In my experience the text messages came through at the same time the platform was announced, or so near to it that it didn’t make any kind of difference.
 

HSTEd

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The advertising screen has been switched on.

An excellent piece of analysis by Diamond Geezer:

It's a bit much to go on about how its the government's fault for not providing enough money to the railway when government support for the railway industry (even without HS2) was £12bn last year!
 

12LDA28C

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It's a bit much to go on about how its the government's fault for not providing enough money to the railway when government support for the railway industry (even without HS2) was £12bn last year!

Impressive. Never let an opportunity to moan about Government subsidy of the railway pass you by. Better to withdraw all financial support and let the railway fail, right? Anyway, back on topic....
 

Horizon22

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In my experience the text messages came through at the same time the platform was announced, or so near to it that it didn’t make any kind of difference.

Which is hardly surprising considering they are all using the same source of information. Even today, the fundamentals are the same that the platform might be planned but is not confirmed (yes it can be inferred from RTT / [insert preferred track map here]) until it is posted by the station control and sent via Darwin to update all systems.
 

fgwrich

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And just like that (or perhaps OVO forgot to pay the bill!) it seems to have been switched off today and possibly over the weekend too. I wonder if someone has come to their senses and realised how irritatingly bright it was?
 

12LDA28C

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And just like that (or perhaps OVO forgot to pay the bill!) it seems to have been switched off today and possibly over the weekend too. I wonder if someone has come to their senses and realised how irritatingly bright it was?
It was certainly switched off on Saturday when I passed through
 

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