London Underground - CSA1 & CSA2 (2022 & 2023 intake)

pitdiver · 19 Feb 2024

Things have certainly changed since I worked for LUL. Interview at Baker Street including an arithmetical test, medical same day. Back to Baker St waiting for results of medical.
Positive outcome, received confirmatory letter in due course with start date of trading at RTC White City. 2 weeks there then station training at Barbican, 4 weeks. Back to RTC on a Sunday for practical and written assessments. Come back on the Monday to discover your fate. My first Booking Office was Moorgate Met.

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Flow · 19 Feb 2024

Yes it’s a scenario based interview SBI, but I PERSONALLY structured my answers around the star method.. I used the 10
Minutes to gather my findings around the star method. It worked for me. Each to their own. Good luck

jackblack213 · 19 Feb 2024

Hi. I have just received the onboarding documents. As it all needs to be emailed, do you just scan over a passport photo of yourself for the oystercard?

eastldn12 · 19 Feb 2024

gabsy said:
Ignore STAR method in the SBI

what is STAR method lol

gabsy · 19 Feb 2024

Has anyone

eastldn12 said:
what is STAR method lol

Situation, task, action and result. Check YouTube

eastldn12 · 19 Feb 2024

gabsy said:
Has anyone

Situation, task, action and result. Check YouTube

Ah fair, sounds like good advice, wish I knew about that before I went in would of eased me haha,

jackblack213 said:
Hi. I have just received the onboarding documents. As it all needs to be emailed, do you just scan over a passport photo of yourself for the oystercard?

you attach the photo of yourself on the oyster onboarding form you got sent

Nad · 19 Feb 2024

gabsy said:
I have my role play tomorrow, I know alot has been said about role play in the previous pages and I have read all, can someone please tell me something to expect

Heyy how was it?

Kreddy · 19 Feb 2024

Thank you for the response.
What would SBI be all about? Could you share your experience? How did you get through this and some key points please?

Will they disqualify if I use the STAR method?

Thanks for your time

jackblack213 said:
Hi. I have just received the onboarding documents. As it all needs to be emailed, do you just scan over a passport photo of yourself for the oystercard?

Hey how was your roleplay and SBI?

Mate! Sorry to know that. You would definitely do better next time. What mistake did you do to be disqualified? It would be an area that we would avoid and it helps a lot of us. Please share

MoTfL said:
Hi lovely to read your posts. I have failed the role play with the homeless man scenario my nervousness took over and failed at that stage. Noticed CSA campaign re listed. Love to receive your help for preparation. Not sure how long I must wait before reapplying

Gracelane said:
i'm having my role play and SBI on friday. any advice?

make sure you are checking regularly. i got a date next day after I got the email to book for a date. try and check any time between 8 am - 12 pm

Hey, how’s your assessment? Have you cleared ?

Kreddy · 20 Feb 2024

Arie_ said:
Hi,have recently scheduled my appointment to February 16th,I need heads up,what should I expect that the center?

Seems like you have done your assessment, would you mind sharing your experience?

Holdonwait · 20 Feb 2024

Does anyone know what information they ask when doing reference checks?

I have an old disciplinary and I'm worried this might stop me getting the job

Kreddy said:
Thank you for the response.
What would SBI be all about? Could you share your experience? How did you get through this and some key points please?

Will they disqualify if I use the STAR method?

Thanks for your time

Hey how was your roleplay and SBI?

Mate! Sorry to know that. You would definitely do better next time. What mistake did you do to be disqualified? It would be an area that we would avoid and it helps a lot of us. Please share

Hey, how’s your assessment? Have you cleared ?

I used the STAR method in the SBI, I believe it helped me structure my answer well

Kreddy · 20 Feb 2024

Thanks for your response. Is it just the Roleplay and Scenario based interview? Or were you asked general interview questions like,

Why TFL?
When was the time you went an extra mile to help a customer?

Something in those lines.

Please respond as this would help me in my preparation too.

Flow · 20 Feb 2024

Holdonwait said:
Does anyone know what information they ask when doing reference checks?

I have an old disciplinary and I'm worried this might stop me getting the job

I used the STAR method in the SBI, I believe it helped me structure my answer well

Holdonwait said:
Does anyone know what information they ask when doing reference checks?

I have an old disciplinary and I'm worried this might stop me getting the job

I used the STAR method in the SBI, I believe it helped me structure my answer

Kreddy said:
Thanks for your response. Is it just the Roleplay and Scenario based interview? Or were you asked general interview questions like,

Why TFL?
When was the time you went an extra mile to help a customer?

Something in those lines.

Please respond as this would help me in my preparation too.

You must pass role-play first to move to the next stage.. it’s purely the SBI, they will give you a scenario then 10 minutes to take notes, then I believe 15 to discuss what you would do, Again I used the star method to structure my answers but it’s not compulsory.
I got through mine so quick he did ask me what skills I have to make a successful CSA. Not sure if anyone else was asked additional questions.

Holdonwait said:
Does anyone know what information they ask when doing reference checks?

I have an old disciplinary and I'm worried this might stop me getting the job

I used the STAR method in the SBI, I believe it helped me structure my answer well

I’ve just done my screening.. so the reference is intense they ask a lot of questions such attendance, disciplinary’s etc etc… my attendance hasn’t been the best these last couple of months so I was concerned but luckily for me my employer can only send out standard company references so reed used my hmrc work history and it was fine.. make sure you download the hmrc thing because if tfl don’t get a response from your employer they will use that.

Anyone else got confirmation training date and the uniform order form.. I did yesterday

chantia · 20 Feb 2024

hi, can I just double-check for the AC1 do we need to be formally dressed or is it relatively casual? Thanks

Holdonwait · 20 Feb 2024

Flow said:
You must pass role-play first to move to the next stage.. it’s purely the SBI, they will give you a scenario then 10 minutes to take notes, then I believe 15 to discuss what you would do, Again I used the star method to structure my answers but it’s not compulsory.
I got through mine so quick he did ask me what skills I have to make a successful CSA. Not sure if anyone else was asked additional questions.

I’ve just done my screening.. so the reference is intense they ask a lot of questions such attendance, disciplinary’s etc etc… my attendance hasn’t been the best these last couple of months so I was concerned but luckily for me my employer can only send out standard company references so reed used my hmrc work history and it was fine.. make sure you download the hmrc thing because if tfl don’t get a response from your employer they will use that.

Anyone else got confirmation training date and the uniform order form.. I did yesterday

Will I have to send them the hmrc work history file myself?

Thank you for your response I appreciate it

Kreddy said:
Thanks for your response. Is it just the Roleplay and Scenario based interview? Or were you asked general interview questions like,

Why TFL?
When was the time you went an extra mile to help a customer?

Something in those lines.

Please respond as this would help me in my preparation too.

Just roleplay and sbi

They threw in a couple questions about my current job as well but nothing in depth

Flow · 20 Feb 2024

Relatively casual. I wore black trousers and a polo neck top

Mightyhammer · 21 Feb 2024

Flow said:
You must pass role-play first to move to the next stage.. it’s purely the SBI, they will give you a scenario then 10 minutes to take notes, then I believe 15 to discuss what you would do, Again I used the star method to structure my answers but it’s not compulsory.
I got through mine so quick he did ask me what skills I have to make a successful CSA. Not sure if anyone else was asked additional questions.

I’ve just done my screening.. so the reference is intense they ask a lot of questions such attendance, disciplinary’s etc etc… my attendance hasn’t been the best these last couple of months so I was concerned but luckily for me my employer can only send out standard company references so reed used my hmrc work history and it was fine.. make sure you download the hmrc thing because if tfl don’t get a response from your employer they will use that.

Anyone else got confirmation training date and the uniform order form.. I did yesterday

Hi!
I received a uniform order form on Monday and I also have a provisional start date. I haven’t had my screening or medical and I don’t have a date for either as yet. Have you had your medical yet? I believe you are slightly ahead of me in the process. Our paths may cross during training. All the best.

Flow · 21 Feb 2024

Mightyhammer said:
Hi!
I received a uniform order form on Monday and I also have a provisional start date. I haven’t had my screening or medical and I don’t have a date for either as yet. Have you had your medical yet? I believe you are slightly ahead of me in the process. Our paths may cross during training. All the best.

Hi
My screening is done. I’m not doing my medical till next month as my training starts in may. Because I already work under TFL it’s the rule I wait 3 months before switching role. Annoying

Good luck

Arya · 21 Feb 2024

Mabz said:
There are 4 stages

1 - Online assessment
2 - Class room based assessment
3 - Role play
4 - Interview Via Teams (8 questions, 4 warm up questions and 4 scenario based questions)

Anyone need help with the above I'll be more than happy to help

I have all the answers for all the stages.

Good luck

Ps. I have been successful and waiting for my training.

I have received an email from TFL to book slot for Class room based assessment. Could you please help me, on how to prepare for the Assessment.

Lookstart · 21 Feb 2024

Hi all.

I had my roleplay and SBI a month ago at Ashfield House. I know i passed my roleplay and I then completed the SBI as best I could but I'm yet to hear any update since then.

Does anyone know whether I should follow up or play the waiting game?

Is no response a good indication as I'm thinking I've maybe been placed on some kind of wait list - if I'd failed the SBI surely they'd have let me know immediately...right?

Sorry a lot of questions and worries swirling through my mind as it's a job I really, really want.

vishalmori14 · 21 Feb 2024

Arya said:
I have received an email from TFL to book slot for Class room based assessment. Could you please help me, on how to prepare for the Assessment.

I also got the same please help me and make me aware what kind of question will be there

Lookstart said:
Hi all.

I had my roleplay and SBI a month ago at Ashfield House. I know i passed my roleplay and I then completed the SBI as best I could but I'm yet to hear any update since then.

Does anyone know whether I should follow up or play the waiting game?

Is no response a good indication as I'm thinking I've maybe been placed on a wait list - if I'd failed the SBI they surely would have let me know immediately...

Sorry a lot of questions and worries swirling through my mind as it's a job i really really want.

What did they ask in stage 2 that is class based test written communication and interpretation test

youngtube said:
Hey

How can I contact you?

Also anyone can help me with this query

Done the second stage class room based assessment few days ago

For one of my sections - the bold writing which you have to rewrite, I didn't finish the sentence. I'm almost certain I got 90-100% in every other section. But do you think me not having enough time to finish the sentence will 100% screw me?

Please make me aware with the test questions types in written communication test second stage

Life · 21 Feb 2024

vishalmori14 said:
I also got the same please help me and make me aware what kind of question will be there

What did they ask in stage 2 that is class based test written communication and interpretation test

Please make me aware with the test questions types in written communication test second stage

First test will be grammar test in which you need to find out 15 grammar mistakes from 3 paragraphs in 7 minutes.

After that there will ticket interpretation test in which need to check validity of ticket , date of ticket, validity of card. 10 minutes will be given for 20 tickets.

At last there will be Map interpretation test there will be questions like which lines goes to Pimlico, how many zones passengers will cross travelling from Harrow to Hounslow..what will be the last train for Oxford street such type of questions relatively. 10 minutes will be given for 10 questions.

Don’t worry so much as examiner will give you all details and example questions as well to practice at test.

Flow said:
Hi
My screening is done. I’m not doing my medical till next month as my training starts in may. Because I already work under TFL it’s the rule I wait 3 months before switching role. Annoying

Good luck

Hi,

Can you please give some tips for roleplay and SBI as I have been scheduled for it in couple of weeks.

Thanks

Holdonwait · 21 Feb 2024

Lookstart said:
Hi all.

I had my roleplay and SBI a month ago at Ashfield House. I know i passed my roleplay and I then completed the SBI as best I could but I'm yet to hear any update since then.

Does anyone know whether I should follow up or play the waiting game?

Is no response a good indication as I'm thinking I've maybe been placed on some kind of wait list - if I'd failed the SBI surely they'd have let me know immediately...right?

Sorry a lot of questions and worries swirling through my mind as it's a job I really, really want.

I had mine this month and had a response already, log in to tfl and check... Maybe you missed the email

Life said:
First test will be grammar test in which you need to find out 15 grammar mistakes from 3 paragraphs in 7 minutes.

After that there will ticket interpretation test in which need to check validity of ticket , date of ticket, validity of card. 10 minutes will be given for 20 tickets.

At last there will be Map interpretation test there will be questions like which lines goes to Pimlico, how many zones passengers will cross travelling from Harrow to Hounslow..what will be the last train for Oxford street such type of questions relatively. 10 minutes will be given for 10 questions.

Don’t worry so much as examiner will give you all details and example questions as well to practice at test.

Hi,

Can you please give some tips for roleplay and SBI as I have been scheduled for it in couple of weeks.

Thanks

Just be helpful and use common sense don't show any frustration for RP

SBI read the document they sent it explains everything... Try to learn as much as you can about the job role and the goals of tfl and the task of a csa and try to implement it into your answer

Lookstart · 22 Feb 2024

Holdonwait said:
I had mine this month and had a response already, log in to tfl and check... Maybe you missed the email

Just be helpful and use common sense don't show any frustration for RP

SBI read the document they sent it explains everything... Try to learn as much as you can about the job role and the goals of tfl and the task of a csa and try to implement it into your answer

Thanks. I double and triple checked and have been refreshing my inbox almost hourly since last month lol.

No response yet unfortunately.

eastldn12 · 22 Feb 2024

Holdonwait said:
Does anyone know what information they ask when doing reference checks?

I have an old disciplinary and I'm worried this might stop me getting the job

I used the STAR method in the SBI, I believe it helped me structure my answer well

Edit: Referencing is just checking if you worked somewhere, your old work is not allowed to say anything bad about you, just confirm whether you worked there or not.

The DBS is a basic one checks any unspent convictions or cautions.

Arie_ · 22 Feb 2024

Kreddy said:
Seems like you have done your assessment, would you mind sharing your experience?

It was nice just that the map section was hard for me because I’m new in London

But I haven’t heard from them since on the 16th

Kreddy · 22 Feb 2024

gabsy said:
I have my role play tomorrow, I know alot has been said about role play in the previous pages and I have read all, can someone please tell me something to expect

How was it? Did you pass through Role Play and SBI?

khemmy02 · 22 Feb 2024

Lookstart said:
Hi all.

I had my roleplay and SBI a month ago at Ashfield House. I know i passed my roleplay and I then completed the SBI as best I could but I'm yet to hear any update since then.

Does anyone know whether I should follow up or play the waiting game?

Is no response a good indication as I'm thinking I've maybe been placed on some kind of wait list - if I'd failed the SBI surely they'd have let me know immediately...right?

Sorry a lot of questions and worries swirling through my mind as it's a job I really, really want.

I’m exactly in this same situation…the waiting period comes with a lot of tension….how many days gone are you?

khemmy02 said:
I’m exactly in this same situation…but I had mine 2nd week of this month…the waiting period comes with a lot of tension….how many days gone are you?

Kreddy · 22 Feb 2024

khemmy02 said:
I’m exactly in this same situation…the waiting period comes with a lot of tension….how many days gone are you?

I think, it’s gonna take a while. How was your Role Play and SBI? Any suggestions for me please?

khemmy02 · 22 Feb 2024

Kreddy said:
I think, it’s gonna take a while. How was your Role Play and SBI? Any suggestions for me please?

It’s just acting, show empathy, ask basic questions and try to help… for the SBI, be conversational and reasonable….. but if you read back this thread, you’ll find informations that are very helpful….

Lookstart · 22 Feb 2024

khemmy02 said:
I’m exactly in this same situation…the waiting period comes with a lot of tension….how many days gone are you?

Between 3-6 weeks already and heard nothing. Just knowing either way would be nice

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