London Underground - CSA1 & CSA2 (2022 & 2023 intake)

[Sifyu]

Customer Service Assistant 2 - Full Time

Click the link provided to see the complete job description.

tfl.taleo.net

Search & apply | Transport for London

CSA is out over at LU. Go wild folks!

Night Tube CSA Salary: £16,692 (Applications closed)
CSA2 Salary: £30,381 (Applications closed)
Closing date for Applications: Sunday 15th January 2023 @ 23:59pm

 

[Lewis1810]

This might be a slightly silly question but how often do these normally pop up?

 

[Mawkie]

This might be a slightly silly question but how often do these normally pop up?

I seem to recall a FT CSA 2019 campaign, but I'm old and forgetful, and we had Covid, which stopped everything. There was also a NT CSA campaign in Aug 2021.

 

[Lewis1810]

And correct me if I’m wrong a CSA with LU can allow you to progress into other aspects of TfL

 

[Horizon22]

And correct me if I’m wrong a CSA with LU can allow you to progress into other aspects of TfL

In terms of you being able to access internal only vacancies (of which TfL tends to prioritise), then yes.

 

[Lewis1810]

Thank you

 

[Jimbo12345]

And correct me if I’m wrong a CSA with LU can allow you to progress into other aspects of TfL

If you mean train operator it’s the only way. But yes like most jobs once your in and pass your probation etc your free to move about as you wish

 

[Ladder23]

If you mean train operator it’s the only way. But yes like most jobs once your in and pass your probation etc your free to move about as you wish

When was the last train operator external vacancy can you recollect?

 

[Applepie356]

When was the last train operator external vacancy can you recollect?

When the Night Tube first opened up there was an external vacancy for train operators. (Part-time) After that they deduced they had enough demand from within to fulfill vacancies for Night Tube.

 

[Mawkie]

When was the last train operator external vacancy can you recollect?

Night Tube, Sept 2019.

Of course NT duties are covered by FT Train ops now, so won't ever be advertised again. The NT driver grade will eventually disappear as people leave, retire, etc.

 

[Jimbo12345]

When was the last train operator external vacancy can you recollect?

few years ago now and will never happen again

 

[Ladder23]

few years ago now and will never happen again

Say never, I remember that being said before those external posts, so will take that with a pinch of salt.

Night Tube, Sept 2019.

Of course NT duties are covered by FT Train ops now, so won't ever be advertised again. The NT driver grade will eventually disappear as people leave, retire, etc.

Id be curious to know the external/ internal ratio of successful candidates

 

[Mawkie]

Id be curious to know the external/ internal ratio of successful candidates

I doubt anyone outside of HR will know that. Maybe do a FOI request and see if they give you answer?

 

[Bigsej]

Has anyone applied for any of these posts and heard anything back yet? Other than the acknowledgment of application that is.

 

[Rme6]

Someone I know applied not night tube and got invited for online assessments

 

[Equitatus]

Has anyone applied for any of these posts and heard anything back yet? Other than the acknowledgment of application that is.

Someone I know applied not night tube and got invited for online assessments

I've applied for the Night Tube position and have received an invitation to complete the online assessment. Does everyone who applies get invited to complete it?

 

[Bigsej]

I received an invitation for the full time post yesterday morning too.

 

[Equitatus]

I received an invitation for the full time post yesterday morning too.

Have you completed the form? It seemed like the vast majority of questions weren't even TFL orientated

 

[mini007]

I had invitation on Monday to complete online assessment for noght tube. I think every Monday they will let u know how u got on.

 

[Lewis1810]

Yeah, I received assessments Monday for the CSA 2 job, I remember reading that you hear back every Monday about how successful you have been

 

[Rme6]

Good luck

 

[Bigsej]

I did my first round of assessments on Thursday last week. Waiting to hear back now…

 

[Leuvenn]

Deleted

 

[Sifyu]

This might be a slightly silly question but how often do these normally pop up?

It is oftenish. There is alot going in within the company at the moment with regard to shuffles and potential role changes but there is always a big turnover with regard to CSAs so the company always has a need to replenish the waiting lists and staffing numbers.

We also have a few internal campaigns out for various roles; Supervisor, Control & Train Operator all of which tend to have very high interest so things should be moving along for this campaign at a steady pace too.

 

[Mawkie]

I did my first round of assessments on Thursday last week. Waiting to hear back now…

Do you mind sharing your experience of the assessments for the benefit of others applying?

 

[red14]

CSA2 [FT] position has been removed from TFL website.

 

[Ladder23]

I imagine a load of interest! Knew it wouldn't be around for long!

 

[Bigsej]

Do you mind sharing your experience of the assessments for the benefit of others applying?

I would have loved to but I have done a fair few assessments now for different jobs (TfL and others) and can’t remember for the life of me which was which! Sorry!

But whatever it was, it was pretty straight forward (provided I pass that is!)

 

[Lewis1810]

Do you mind sharing your experience of the assessments for the benefit of others applying?

The ones that I got were scenario based and then a personality assessment type quiz, as said previously I thought it was quite easy too

 

[TFL_Rocks]

Has anyone applied for any of these posts and heard anything back yet? Other than the acknowledgment of application that is.

Yes , they responded to me and asked me to do an assessment online which is the 1st stage of the application process