• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

LNER Delay repay, only paid 50% for 68 minutes late

38Cto15E

38Cto15E

Member
Joined
1 Nov 2009
Messages
1,003
Location
15E
On Tuesday 19th March I had a LNER Standard Advance single from Newark Northgate to Leuchars with a Darlington change.
My ticket stipulated 1S10 0930 from Kings Cross which left NNG on time at 1046 and arriving DAR on time at1205.
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
These times are from Real Time Trains.
Tonight I have received an email from LNER stating they are paying back 50% of the fare as my train was 55 minutes late, but I am unable to reply to this email.
Can any Forum members suggest how I go about appealing the LNER decision?
TIA.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Wallsendmag

Wallsendmag

Established Member
Joined
11 Dec 2014
Messages
5,208
Location
Wallsend or somewhere in GB
38Cto15E said:
On Tuesday 19th March I had a LNER Standard Advance single from Newark Northgate to Leuchars with a Darlington change.
My ticket stipulated 1S10 0930 from Kings Cross which left NNG on time at 1046 and arriving DAR on time at1205.
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
These times are from Real Time Trains.
Tonight I have received an email from LNER stating they are paying back 50% of the fare as my train was 55 minutes late, but I am unable to reply to this email.
Can any Forum members suggest how I go about appealing the LNER decision?
TIA.
Click to expand...
I gave them a ring and convinced them the train in question was actually later than they thought
 
8

800001

Established Member
Joined
24 Oct 2015
Messages
3,577
38Cto15E said:
On Tuesday 19th March I had a LNER Standard Advance single from Newark Northgate to Leuchars with a Darlington change.
My ticket stipulated 1S10 0930 from Kings Cross which left NNG on time at 1046 and arriving DAR on time at1205.
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
These times are from Real Time Trains.
Tonight I have received an email from LNER stating they are paying back 50% of the fare as my train was 55 minutes late, but I am unable to reply to this email.
Can any Forum members suggest how I go about appealing the LNER decision?
TIA.
Click to expand...
As above, ring customer service with an explanation of your journey, and how you believe you are entitled to more.
 
Haywain

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
15,242
38Cto15E said:
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
Click to expand...
I think you mean the 1000 KGX - ABD. Was the 1200 55 minutes late?
 
D1537

D1537

Member
Joined
11 Jul 2019
Messages
534
Haywain said:
I think you mean the 1000 KGX - ABD. Was the 1200 55 minutes late?
Click to expand...
There isn't a 1200, that goes to Inverness. The next one is 1400 and that was only 18 minutes late at Leuchars. The 1000 was indeed 68 late at Leuchars.
 
38Cto15E

38Cto15E

Member
Joined
1 Nov 2009
Messages
1,003
Location
15E
From my OP you will have seen the Azuma did Kings Cross to Darlington in 25 minutes, what a ride that was.:)
Of course I made a mistake 1W11 is the 1000 Kings Cross to Aberdeen service and not 1200.

Thank you all, I rang CS and they apologised for making the mistake and they are going to increase the delay repayment to the full amount.
I imagine there could be a dispute or two when delays are in the 55 to 05 mins late window.
 
Last edited:
You must log in or register to reply here.

Top