On Tuesday 19th March I had a LNER Standard Advance single from Newark Northgate to Leuchars with a Darlington change.
My ticket stipulated 1S10 0930 from Kings Cross which left NNG on time at 1046 and arriving DAR on time at1205.
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
These times are from Real Time Trains.
Tonight I have received an email from LNER stating they are paying back 50% of the fare as my train was 55 minutes late, but I am unable to reply to this email.
Can any Forum members suggest how I go about appealing the LNER decision?
TIA.
My ticket stipulated 1S10 0930 from Kings Cross which left NNG on time at 1046 and arriving DAR on time at1205.
The second train was 1W11 1200 KGX to ABD, this train left DAR on time at 1225 with a scheduled arrival time at Leuchars of 1530, however we arrived at 1638, 68 minutes late.
These times are from Real Time Trains.
Tonight I have received an email from LNER stating they are paying back 50% of the fare as my train was 55 minutes late, but I am unable to reply to this email.
Can any Forum members suggest how I go about appealing the LNER decision?
TIA.