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Hello all. I originally signed up to this website for help with a personal issue I was having and I found the advice I received extremely helpful so I just wanted to return the favour. I am currently helping to promote an event and I thought it may be of interest to some of you in the...

Yeah that was pretty stupid of me!

I just wanted to update everyone on the situation. I received the attached letter from the FCC Customer Relations Exec. It explains that there was an error with the system they use, which has now been fixed. They are also investigating the unauthorised access. It's obviously a shame that...

There should be a contact number for the ICO in the letter. Contact them first, and then contact FCC (details also in letter). That is if the content of the letter was the same as mine. I attached it as a PDF document earlier on in this thread. Let us know what they say. It would be good...

I appreciate that but saying You can't get more direct than that. Anyway, I know I definitely wasn't the first to contact them about it, and probably won't be the last either.

Well they were already aware of the incident from other people reporting that they had also received the letter, so how would I have access to their details as well?

I spoke to ICO and they advised me to contact the FCC Prosecution Department. I have just been on the phone with the Manager of the department and he was aware of the issue already, they are currently investigating. He was very apologetic and I was convinced by his manner that he is taking this...

Some good points here. I agree that it seems a bit dodgy to have data stored on an online/external platform, but surely CRIMS (or IQM Software) is inline with the Data Protection Act? Where I work we're pretty big on data protection and we use an internal database. All the data reports we run...

I will contact them tomorrow. Thanks David and others that have responded.

:lol: Yes I'm sure they would have just contacted a select few. And yes, if someone has hacked into their system and FCC can prove that they have policies and procedures in place, and have done all they can to protect the data, then there's not a lot that would happen to them. I guess it all...

Yes, I was sure the letter wasn't an official FCC communication. I think I can reasonably assume that my details were out there somehow. I don't see how else the sender would have known my address and about the incident.

Hello all. thanks for the responses, the letter is attached. Thank you for the response to this. Obviously I'm a little concerned as to how safe it is, considering that someone has already been able to send a letter to my home address (indicating that they are aware of my recent incident...

Yeah sure. Will have to be in the morning though when I get to work. I don't have a scanner at home and it's too long to type. Maybe I'm one of the first to receive it. It seems odd that there's nothing about it online (at least that I can find). I deal with data at my work so I'm aware of...

Hello, I recently had an issue with FCC and was sent an Intention to Prosecute letter, which i have responded to and haven't heard back... (I won't bore you with the details). Anyway, I got home today to a letter, with a first class stamp on it, telling me that FCC have my personal information...

Well this was my concern. None of them actually explained why, they just kept repeating themselves. My guess was that they knew that the situation was such that I had to pay for a new full fare ticket, but they didn't really know why. I'm usually reluctant to abide if I haven't had an adequate...

good advice! thanks again.

OK. i think i need to just give this a break for now because i'm finding it quite stressful and confusing. i tend to get a bit stubborn when i'm stressed. thank you all for your help. i really do appreciate it. i just wish things were simpler. i use the train almost everyday and i always buy...

penalty fares are a civil matter, not a criminal one. paid or not. in order for them to issue a penalty fare i should have been given the notice, which i wasn't. surely it's irrelevant if it doesn't comply with the SRA rules.

I don't know exactly how much the ticket worked out at because it just gives you the cost for the whole journey (there and back) on both tickets. Reasonably it would be half of that, which was definitely less than £10. The difference of the discount was obviously a 3rd of the cost, so we're...

Thank you all for your help so far, definitely got some thinking to do, it was worth coming on here. I'm at work at the moment so i will respond with further information later. --- old post above --- --- new post below --- OK, well basically what happened was on the Saturday morning I had...