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    Cancellation Means leaving earlier, delay repay?

    If you choose to travel earlier than booked there is no entitlement to DelayRepay, but a politely worded email to customer services may bear fruit.
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    CrossCountry delay repay 23/6/2024

    I would suggest not using the DelayRepay claim system and instead sending a general customer services enquiry explaining the situation. Automated DelayRepay processing is liable to fail to recognize the inability to join a train due to crowding.
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    Southeastern barcode readers

    Southeastern stations with ticket gates do indeed have Aztec code readers on (at a minimum) one gate in each direction per gateline. There is no necessity to scan or validate Aztec code tickets like you would with Oyster pay as you go. The underlying point of avoiding Trainline and its...
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    Inspector didn’t ask for address, but email address

    You are correct that a letter would be triggered to both old and new addresses stating a redirection has been taken out, but it does not state what the new address is. As others state, RM is used to situations where there are safety concerns and has a process. However, that does depend on...
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    Appeal Advice

    Incorrect. The amount of the Penalty Fare is to be issued based on the route used and time travelled. See regulation 9 (6) of the Railways Penalty Fares Regulations 2018.
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    Advice please! Fare evasion court date/conviction

    That would be a lie. Lying to a company who is considering prosecuting you in criminal court is making a bad situation worse. You had paid nothing to LNER for your journey – LNER gets nothing for Lumo tickets.
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    Unlawful Use of SJPN by Train Companies for Section 5(1) RoRA Prosecutions

    I think three different issues are being conflated here. 1) Taking section 5 (1) prosecutions against passengers who have given their name and address. This is clearly wrong and anyone so convicted should have their case reviewed and conviction quashed. 2) TOCs bringing section 5 (1)...
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    Caught using freedom pass

    Your boyfriend will find out that these matters don't go away that easily, as will you in due course if you attempt that course of action.
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    Unlawful Use of SJPN by Train Companies for Section 5(1) RoRA Prosecutions

    Precisely. And most out of court settlements followed on from an offence being committed, and were mutually beneficial to offender and TOC at the time. If an argument is pursued that out of court settlements are somehow “unfair” and they get unwound, that just means people get prosecuted...
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    Appeal Advice

    The Penalty Fare has been issued for the wrong amount and is therefore invalid. If you travelled on the 16:05 from Waterloo it should have been £129.70. If you were on an earlier train it should have been £123.10. As a result the Penalty Fare can be appealed on the grounds it was not issued in...
  11. I

    GOT CAUGHT USING 11-15 OYSTER. HELP!!

    By whom?
  12. I

    If train cancelled and Standard Premium full can I sit in First Class?

    Speak to the train manager – an upgrade to first might well be forthcoming if you're polite about it.
  13. I

    Ticket Irregularity Report

    The OP claims to have lost or thrown away the alleged ticket from Smithy Bridge to Manchester. Even if they had not, they say the ticket was an advance, and the only advance fares on that route are Northern only, so would not have been valid on a TPE service.
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    Ticket Irregularity Report

    It would be valid to Piccadilly, Victoria, Deansgate, or Oxford Road, but I'm not sure where you're going with that. £4.20 is the price of an advance ticket which is limited in availability and tied to a specific train. Even so, it's still more expensive to buy that and the £5 Manchester to...
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    Ticket Irregularity Report

    I don't use Trainline so I don't have any intention of doing that. The single fares at the ticket machine are: Smithy Bridge to Manchester CTLZ £7.30 Manchester Stns to Ashton UL £5 Smithy Bridge to Ashton UL £8.20 peak or £7.80 off-peak By buying separate tickets you waste £4.10 or more. A...
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    Ticket Irregularity Report

    You said you paid for your ticket with coins, but there is no facility to pay with coins at Smithy Bridge. It makes no sense to buy separate tickets for that journey as you'll end up paying over £4 more than you need to.
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    Ticket Irregularity Report

    The only ticket facilities at Smithy Bridge are a card only ticket machine. The fare from Smithy Bridge to Ashton under Lyne is (at most) 90p more than the fare to Manchester Victoria. You would pay almost double by buying separate tickets. I put it to you that you haven't been entirely...
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    Observistion made at Clapham junction to tell whether your train is formed of a 3774 unit or 3771/3772 unit

    Probably time Southern follow Southeastern and LNWR and just bin first class.
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    Fine for using anytime return ticket with railcard

    I agree. "Consumer law" is not a synonym for "I can sign up to any conditions and ignore them because I unilaterally decided they were unfair".
  20. I

    Paid penalty fare, but gave wrong DOB

    If you've paid in full that is normally the end of the matter. It's an offence to give a false date of birth but this is most unlikely to be pursued.

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