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Thanks for that. I'm actually trying to find out if there is a waiting period for the card after being deemed eligible.

Are JCP railcards issued immediately to eligible persons or is there a waiting period?

I could be wrong but I'm getting the feeling that we might be dealing with railcard minimum fare shenanigans here? Of course, other more serious scenarios are not ruled out.

The member of rail staff who initially dealt with the case probably didn't just use your details - rather they used the details that were provided to them by the person travelling. As you are no doubt aware, there is no requirement to carry identification in the United Kingdom so how can a...

A child rate fare does not automatically "flag" in the system upon scanning. Rather the flag is an action taken by the operator after the fact. There are various options but they all to a greater or lesser degree mark your account for additional scrutiny, either by the back office or revenue...

Did you show your ticket to the driver on the second bus and explain your situation? If so, what was his advice?

Regarding the railcard: did this play any part in the reason(s) that you were reported? If not there is not really any point mentioning it as it just muddies the waters so to speak.

Historically when I worked in retail (albeit almost thirty years ago) we were to retain "hot" cards if they flagged as such on our systems. This also occurred after my joining the railway. There was a helpline number (Barclays Bank provided the back office systems) and allegedly a £50 reward...

You'd be surprised. It's not common, but neither is it unusual, for passengers in this situation to ask me how they go about obtaining a refund for additional tickets bought due to being unable to pick up pre purchased ToD tickets.

My understanding is that the conductor on the first train should (in theory) have sold the passenger a new ticket. Then the following should happen, either the original ticket is refunded, without fee, due to being unable to be fulfilled, or, if the new ticket is more expensive, the original...

An SJPN is a Single Justice Procedure Notice. Single Justice as the case will be heard by a single magistrate as opposed to a standard hearing in front of a panel of three magistrates. These were introduced for those pleading guilty to minor offences to streamline the justice system. If you...

It will be unlikely that CCTV will help you as no audio is recorded.

I was getting the feeling that it was not the OP's actual grandmother but rather more of an elderly friend of the family type relationship.

One chap didn't come so we just his ticket for the chap requiring the FIP. The trains were all on time and comfortable. It was a good trip - too much Guinness & whiskey on the Tuesday though.

I suspect what may have been happening here is that the staff member was checking for previous sales history to see if the passenger had a "good record" of purchasing tickets prior to deciding whether to show discretion or not by letting the passenger through the barrier after his reporting his...

Conversely, most LNER & Connections tickets I scan show as invalid (even when they're not) - an issue that didn't arise with paper tickets.

If boarding at an unstaffed station FIP tickets should be available on the train - but of course there may be exceptions.

TBF I've never actually seen that on a name badge but have seen it on notices reserving whole compartments on corridor stock as "Nur fur Konductor"- I assume that means only for conductors.

Nothing is certain but here is one possible scenario:- 1) You are contacted via the details you provided. 2) You do not respond to the correspondence because you are not aware due to the details being "false". 2) As you have not responded you are processed for prosecution and in due course...

Conductor can mean leader or guide. In France the conducteur is the driver as in Germany Zugführer is the driver. I suppose the closest German term for a train guard is Wache but I'm sure they more often use Konductor. In France we have Chef de Train and/or Contrôl.