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    What happens with "do not travel" advisories and multiple operators

    What happens where you have an advance ticket itinerary involving multiple train operators and only one has issued a do not travel instruction asking you to travel on a later day. Is your ticket automatically valid under the conditions of carriage on the next day on the TOC that didn't issue...
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    Can you change etickets bought online at a ticket office?

    My niece was given two LNER advance tickets as a present. She now wants to change them to travel a day later but doesn't want to go back to the original purchaser. You can't change on LNER website without it either being the purchasers online account, or without buying a new ticket and then...
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    Do off-peak restrictions never apply to connecting services?

    I've just bought a ticket tomorrow from LNER for Brighton to York.... 07:44 from Brighton connecting to 09:30 from KGX. This is a super off-peak ticket. Clearly off peak tickets are not normally valid on southern or thameslink trains before 09:30 from Brighton, but I'm assuming here LNER sets...
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    Avanti not selling the cheapest ticket available

    I generally use the Avanti app for train tickets as I find its one of the best designs and the easiest to use. However if I put in Brighton to London Euston - Friday 15.09 it displays Anytime Day Single at £39.10 and says this is the CHEAPEST (no other ticket types are available) If I...
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    Confused by ticket offered by trainsplit and splitticketing

    Tomorrow I need to travel from Brighton to Moorgate (leaving at 7am and returning at 10pm). Thameslink quotes £59.00 If I put this into the train split sites... it is advising... Brighton to Gatwick Day Return £14.50 Gatwick to London...
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    Trainline.com assisting TOCs with fraud investigations

    It's clear from these forums, press releases (and a quick look on linkedin) that the Trainline.com has quite a few people assisting TOC's by investigating fraudulent transactions. Given the trainline is a commercial enterprise, what's in it for them to invest so much in supporting TOC's by...
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    Why is there such a disparity in outcomes? Surely it's time for a better system?

    I was on a train this week which had two RPIs and one security officer board. In my carriage there were the following two people caught right near me, both of whom were given a simple penalty fare 1) No ticket with no attempt at an excuse as to why one was not purchased 2) Attempting to flash...
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    Getting off train early (with a separate ticket)

    Hi... I'm travelling from London to Manchester tomorrow on an advance single but didn't realise how much easier it would be for my friend to pick me up from Stockport than Picadilly If I now buy a separate Manchester-Stockport single ticket is there any issue with me getting off the train...
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    Examples of subsidised fares for football fans

    Brighton football club funds free travel on trains (and buses) to Falmer on match days to encourage people to arrive via public transport. How does this work - do people just show a match ticket at any of the large number of stations in the free travel zone and they are then manually let...
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    Automatic gate behaviour

    Last week I witnessed a tourist arriving in Brighton who had put her ticket into the gate but was standing looking confused and waiting for the gate to the right to open (rather than the one to the left which was now open). Hope that makes sense! However before I had chance to help her, the...
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    Any issue using a ticket with the wrong railcard if you've got a worse discount than the one you're entitled to?

    My niece has bought advance singles for a trip from York to Leeds at the weekend. First time buying her own ticket. She selected 16-25 railcard when actually she has a 16-17 railcard. Can't refund and buy again as its an advance ticket. Is there any problem using the ticket given she's...
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    Why are there no clear rules on what should happen when a train is cancelled?

    My mother travelled today on a day return Middlesbrough to Newcastle via Hartlepool. The return service was cancelled and the next direct service would have resulted in a delay of at least 65 mins. Having read it's up to the guard as to whether you can travel on another TOC's service after a...
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    Why do train companies make it so hard to understand ticket validity

    My elderly mother bought an off-peak day return from Middlesbrough to Newcastle and wants to know when exactly she can use her return ticket. If you go to the Northern off-peak page https://www.northernrailway.co.uk/tickets/off-peak It first of all says this..... Commuter times are considered...
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    Why are Avanti West Coast selling tickets for trains they know they won't be running?

    The Avanti west coast website says they are temporarily introducing a reduced timetable at weekends from 23 July, so you can travel with greater certainty. It says they haven't published their timetable for next weekend (30/31 July), and also says they will only be running one train an hour...
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    Why aren't e-Tickets available when journeys include two e-Ticket enabled TOCs

    Hello If a buy a ticket from Brighton to London I can select an e-ticket (Thameslink), and can do the same from London to York (LNER) However it is not possible to select an eTicket when buying a ticket from Brighton to York. Why is that? Surely there is an industry standard on how to...
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    Is wrong direction travel between group stations allowed?

    Standing at Blackfriars station on a packed platform with delayed/cancelled trains got me pondering this hypothetical scenario.... Lets say you have a Thameslink Stations to Brighton ticket. Is it acceptable to travel in the wrong direction to City Thameslink to then join your southbound...
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    Best ticket for Brighton - London for weekend including travelcard

    Hello I'm looking to go from Brighton to London on Saturday, and come back on Sunday and would like to also have a travelcard for use in London on both days. On the way OUT I can happily buy a Brighton to London Travelcard Zones 1-6 for the £18.40 on thameslink. However there does not seem to...
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    Best option if railcard not received in time

    Hi My sister is travelling tomorrow - she organised a Two Together railcard (via the post) over 10 days ago but it has not yet arrived given the issues with the post at the moment, and she obviously needs a railcard to use the advance tickets she has purchased. If she buys a new digital...
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    LNER Family Return - missing a child

    Hello I've got an LNER Family Return (2 Adult, 2 Children) ticket this week for a group of relatives travelling York -> London for £99 return One of the children is from a different household and self isolating so won't be able to travel. Is the ticket still valid if missing a child...
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    Southern ticket machines being deceptive

    I recently went to Victoria at 5pm to buy a single ticket to Brighton to travel now The machine offered the choice of these tickets: Off-Peak Single - with a huge warning that it would not be valid a peak times and to check restrictions Anytime Single Clearly most people would assume that...

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