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A scam phone calls and emails discussion.

AndrewE

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Possibly not a scam, but worrying that the protection that I pay for has been hacked! Maybe this is the scam and the "BreachGuard" download is the danger? I am not aware that I ever use the dark web anyway!
Information about the MOVEit vulnerability​
We’re reaching out as some of your personal information such as name and contact information has been exposed on the dark web. We take the safety of our customers extremely seriously, and we want to be sure you are aware of the potential impact and how to best protect yourself.​
Earlier this year many companies were impacted by the MOVEit vulnerability. As a user of the software, we acted immediately to protect our systems and investigate the potential impact. We recently discovered that as a customer of Avast, some limited personal information of yours was exposed on the dark web. The information is primarily limited to name and/or contact information, as well as information on the product you purchased from us. No banking details, credit card numbers or high-risk data such as log-in information or account details were taken.​
Naturally, we take any data exposure very seriously. As a valued customer, we would like to offer you BreachGuard for additional dark web monitoring, free of charge, for 6 months. BreachGuard helps monitor for data breaches, personal information on the dark web, and can give you access to privacy resources as applicable in your region. We will send details of how to install BreachGuard in the coming days, so please keep an eye out for those instructions, which we will send to this email address.
 
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dangie

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The local BBC TV has been featuring scams as part of its broadcasting this morning.
I’m watching this on the BBC.
They are saying how to recognise potential phone scams. There is one way to flag up suspect calls which the BBC are probably not allowed to say. Most scam calls involve an Asian voice.

My comment is in no way meant to be a racial slur but it is a fact. Most phone scams appear to originate from Asia. In this instance I do feel the media should be able to identify this without fear of being called racist.
 

najaB

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My comment is in no way meant to be a racial slur but it is a fact. Most phone scams appear to originate from Asia.
I'm not sure that is the case. The low-value scams tend to run out of India (largely Kolkata) but the really dangerous ones are run out of places with native English speakers precisely because people are wary of an Indian accent, but will believe that it's the "bank security department" on the phone when the person has a regional English accent.
 

Lucan

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The low-value scams tend to run out of India (largely Kolkata) but the really dangerous ones are run out of places with native English speakers
Those from India are not just low value scams. It is big business there in places where the police tolerate it, with scam organisations operating like regular companies (often fronted by some genuine computer support or travel agency activity) on a similar pattern to any legitimate one - large modern offices, training sessions, corporate team events, in-house accountants. I suggest watching some of the videos posted by scambaiters with footage from scam centres' own hacked internal CCTV or made by former scam desk jockeys (poachers turned gamekeepers at great danger to themselves). Scambaiting is a YouTube genre in itself.

Certainly some scams originate in the UK (loft insulation is doing the rounds right now) but some of those scam "companies" in India recruit telephone jockeys in the west and native to it, just as they might recruit money mules. India has a lot of contacts at all levels in the UK these days.
 

Xenophon PCDGS

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Another ploy that I have heard of is useful when a scam call comes in pretending to be concerned with anything to do with computer usage when the caller requests that you press certain keys on your keyboard is to say that you are an Open Reach engineer that has been called out to carry out work on the connection problem at the property in question and that what the caller is requesting is absolute rubbish and suggests that they take a refresher course on technical communications knowledge.
 

oldman

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I had a text from a mobile number saying that the address on my account with a medium-sized bank that I use had been changed and if I hadn't done it to call a landline number (Derby area code, operated by Gamma Telecom).

A scam, but I wonder if they know that my number is linked to that bank, or is it just coincidence? I get hardly any texts of this sort.
 

Peter Mugridge

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I had a text from a mobile number saying that the address on my account with a medium-sized bank that I use had been changed and if I hadn't done it to call a landline number (Derby area code, operated by Gamma Telecom).

A scam, but I wonder if they know that my number is linked to that bank, or is it just coincidence? I get hardly any texts of this sort.
They will know that number is linked to your bank - but how the number displays to you will have been spoofed; had you called it the connection would have been to a totally different number belonging to the scammers, so you'd think you were talking to the bank but were not.

This is why the institutions always say to use a number through their official website rather than calling back.
 

oldman

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Sorry that's not what I meant. Did they know that my mobile phone number belongs to someone with an account with that bank?
 

AndrewE

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They will know that number is linked to your bank - but how the number displays to you will have been spoofed; had you called it the connection would have been to a totally different number belonging to the scammers, so you'd think you were talking to the bank but were not.

This is why the institutions always say to use a number through their official website rather than calling back.
and from a different phone. Apparently they keep your line open and you think you have called your bank, when in reality you are just talking to another scammer in the group on the same phone.
 

najaB

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and from a different phone. Apparently they keep your line open and you think you have called your bank, when in reality you are just talking to another scammer in the group on the same phone.
That's less of an issue these days. In the past, only the calling party could end the call. But BT changed this a few years back and either party can now end the call. And i that's always been the case for mobiles.
 

87electric

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Another ploy that I have heard of is useful when a scam call comes in pretending to be concerned with anything to do with computer usage when the caller requests that you press certain keys on your keyboard is to say that you are an Open Reach engineer that has been called out to carry out work on the connection problem at the property in question and that what the caller is requesting is absolute rubbish and suggests that they take a refresher course on technical communications knowledge.
Or….put the phone down.
 

Mcr Warrior

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One can only hope that many elderly people watch the "Scam Interceptors" BBC1 mid-morning programme and learn who they are up against.
Repeats of that show could do with being re-run midweek evenings, an airing on BBC4 would suffice if the schedulers reckon that BBC1 / BBC2 should be kept clear for wall-to-wall episodes of Eastenders, Mrs. Brown's Boys, or the latest reality show involving random Z-list "celebrities" that most folk have never heard of.
 

Amos

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From what I have heard, the scam call operative on realising that they have been "sussed" are not averse to using swear words before they hang up.
After telling one lady from “Microsoft” that I thought she was a scammer I was told to F off Sir.Can’t fault politeness like that.
 

Lucan

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Not having had a scam call on my land line for a few months, I have now had two in the last two days, both by women with Indian accents claiming to be from BT Internet and that my internet was slow and needed sorting. Almost certainly from the same scam centre. The usual "fix your PC" scam in fact.

I have done some scambaiting in the past (my record is 40 minutes) and have an old WinXP PC set up as a honeypot. I would let them loose on it (they would find nothing but Indian p0rn), but it is not close to my landline phone so I asked them to phone me back on my mobile, but in both cases they promptly put the phone down. I have also found this with scammers on Mrs Lucan's mobile (which she hands to me - the loft insulation scam mostly) - scammers have become very wary of the slightest sign of being baited or strung along; yet I do my best to sound genuine. How does one get them to stay connected? Perhaps I don't sound senile enough for them.

I added the numbers to the Who called me? website, not that does anything effective and they spoof different numbers all the time anyway, but it allows you to do something. With scams that originate from abroad the police there don't care and the UK police cannot do anything - in any case the latter say they have more important things to do despite many people being scammed out of their life savings. In India at least, you can only raise a legal case if you are based in India yourself, and if you watch the detailed scambaiting videos it is apparent that many scammers manoevre their victims into giving them money rather than taking it directly, so they can argue it was not theft - even if it did ever go to court.
 
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75A

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My Wife's company was scammed out of £1100.36 on Thursday by people claiming to be High Court Sheriffs acting on behalf of HMRC and by lunchtime time today her bank Santander had refunded her loss, very impressive.
 

PeterC

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Unusual one today. A text message fron an unrecognised number just asking how I was. As I had a heart attack just 2 months ago and had added my mobile number to emails to friends when in hospital I did think it might be genuine. A polite enquiry revealed that the call was from "Lena" who I have never heard of. Now blocked.
 

dangie

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Watching the BBC it seems many of these scam call centres are based in India. They even use Google Maps to highlight the building where they are based. If these locations are correct why don’t the Indian authorities close them down and bring the individuals involved to justice? Or of course are the authorities somehow complicit in their activities?
 

Lucan

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Watching the BBC it seems many of these scam call centres are based in India. ... why don’t the Indian authorities close them down and bring the individuals involved to justice? Or of course are the authorities somehow complicit in their activities?
The local police are corrupt, and the Indian government itself does not care. As well as the BBC, I suggest you look at some YouTube scam-baiters who don't pull their punches as much as the BBC does. Jim Browning for example (he has been on Panorama) is a sort of godfather of scam-baiters, but Trilogy Media (US based) are far more active and have some reformed Indian scammers in their team and acting in India, and there is Karl Rock who lives in India and who tells how corrupt the Indian police can be. With enough publicity (eg the Panorama programe) the Indian police will raid a scam centre and make arrests for the news cameras, but (according to the ex-scammers themselves) the scammers are shortly released again after some money changes hands.
Perhaps a very senior member of the High Commission of India should be summoned to a meeting in London with a British Governmental high-level meeting to explain matters.
Boris Johnson himself, while PM, raised the matter when he visited India. It has made no difference.
 

najaB

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India, with its links to Russia, is too large in many respects to take any notice unfortunately of British public opinion and there are some Indian views that that what currently occurs is a form of "pay-back" for being under the perceived yoke that was the British Raj.
A view that might hold some weight if they solely targeted the UK, but there are just as many (if not more) groups targeting the USA and Canada.
 

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