Is delay repay based on the time you pass the monitoring point or time the train doors opened?
I was on a return ticket that cost £10.
I put a claim in for 30 minutes but was only paid the 15-29 minute rate. I was paid £1.30 and not £2.50. The train passed the monitoring point at 29 minutes but then we pulled into the platform 30 minutes after I should have arrived. I took some video to prove it.
The difference is only £1.20 so probably not worth the hassle of fighting but I wondered what the general policy is.
Some stations aren't even monitoring points. How do they deal with those?
I was on a return ticket that cost £10.
I put a claim in for 30 minutes but was only paid the 15-29 minute rate. I was paid £1.30 and not £2.50. The train passed the monitoring point at 29 minutes but then we pulled into the platform 30 minutes after I should have arrived. I took some video to prove it.
The difference is only £1.20 so probably not worth the hassle of fighting but I wondered what the general policy is.
Some stations aren't even monitoring points. How do they deal with those?