Adam Williams
Established Member
Mmm, this is usually a sign the upstream reservation (against NRS/RARS2) failed, despite the seat appearing to be available.
Do you have a route/service that you normally try this on and find it doesn't work?
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Avanti West Coast seat selector
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Do you have a route/service that you normally try this on and find it doesn't work?
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RailUK Forums
I've been trying for Euston to Stockport, 14:20 on 7 December.
Edit: I was on the new site but didn't see the seat picker initially, as it's right at the last stage of booking. I've found it now!
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trainophile
Established Member
I'm getting the same problem on Trainsplit today.
Edit: Very strange, tried several seats on outbound Wigan NW to Carlisle, got failed message. On return journey seat booked first time. Was looking at Coach D outbound, wondered why 27 out of 27 seats were available.
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Can you help?
For your information, my earlier posting [#204] on this subject related to difficulties on the Super Voyagers used on the North Wales Coast services, when trying to change into coach D.
Adam Williams
Established Member
Not if you've only experienced it using Avanti's own seat selector, no, I'm afraid.
I'll drop you a DM if that's okay, avoid cluttering this thread up too much with non-Avanti stuff.
I started getting the problem on Trainscanbecheaper.
[As I then also experienced it on the Avanti site, I assumed that was the source of the fault].
I've now checked again on Trainscanbecheaper, and its still not letting me change to coach D.
trainophile
Established Member
On the new Avanti website is there no option to input "go via" or "avoid" etc? I can't seem to find how to specify a route.
If this is no longer available I won't be using their website in future.
If this is no longer available I won't be using their website in future.
Bletchleyite
Veteran Member
One thing in Avanti's favour - the new app attached to this booking system does bike reservations. Is it the only app that does?
There is, select journey as normal then click 'edit' on the top right and it gives you the via/avoid options.
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TPE definitely do bike reservations, and have done for a long time. I believe (in the past year or so) they’ve let you book them up to 10 mins before departure on the website too.
trainophile
Established Member
Thank you! I thought it would be a big oversight if they had got rid of that option. It's not obvious though, is it?
trainophile
Established Member
I was told by Avanti Twitter that they weren't doing allocated seating on Voyagers 'at the moment". However that was in October, so I have no idea how long "the moment" lasts. Can you reserve in another coach okay?
It keeps giving me Coach B and won't let me change in to Coaches A, C Or D.
Keeps saying "not available, and original seat cancelled"
Still not over-impressed.
trainophile
Established Member
Always seems to default to B55 whenever I book, but I have managed to change to coach A most times since the initial problem with that one was fixed.
Bletchleyite
Veteran Member
Doesn't that usually happen, due to limitations of NRS, when you have the last ticket in a given quota (Advance price level), because the way it works is that you have to grab a new reservation at that quota level before putting back the other one, otherwise you risk being left with none?
If it is that it applies to all the booking systems offering seat selection (Trainsplit included) because they all have to do it the same way.
Bletchleyite
Veteran Member
It shouldn't happen for an Anytime ticket unless you have the last available reservation, in which case it would.
Vespa
Established Member
Any updates on if they have sorted it out ?
With the prospect of restrictions being lifted, I'm looking to travel again.
With the prospect of restrictions being lifted, I'm looking to travel again.
I booked with Avanti the other day and could choose/change my seat.
Vespa
Established Member
Excellent ! Thanks for the update
I wonder when they'll be serving proper first class meals.
Leisurefirst
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Trying to book a ticket this evening.
Only doing so on Avanti's site because of the seat selector.
Doesn't come up, (just preferences).
Is still advertised as a feature on the site.
Is it temporarily out of use?
Only doing so on Avanti's site because of the seat selector.
Doesn't come up, (just preferences).
Is still advertised as a feature on the site.
Is it temporarily out of use?
Have you tried Trainsplit? If that works, it's the Avanti site.
If not, then it's the more general issue reported last week affecting various operators:
Can't change seats on Trainsplit?
Just trying to amend some seats using Trainsplit for a journey I'm making from Redcar to Manchester in July and whilst it's happily issued seat reservations I cannot seem to amend the allocated seats to the ones I'd prefer. When I try and confirm my changes on the seat selector I'm getting a...
www.railforums.co.uk
Bletchleyite
Veteran Member
FWIW I booked a journey on Avanti for this weekend using Trainsplit last night and used the seat selector successfully. I was under the impression it wasn't available on the Avanti site at present.
Leisurefirst
Member
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Ah, yes I was going to use Trainsplit but the (Advance) ticket is to attend an event which of course is prone like all others to cancellation and I was put off by not being able to obtain a voucher if I had to cancel (only another booking to the same value or more IIRC).
Isn't that effectively the same thing?
Leisurefirst
Member
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I see your point but if I buy a ticket for £100 and get an e-voucher refund I can use that in part several times for smaller journeys but the Trainsplit refund policy as I understand it states you must book another journey to the same value or else lose the difference. Happy to be corrected.
Edit - went ahead and booked with Trainsplit anyway, I do like them!
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Looking to book tickets on Avanti and want to be able to select seats, as it's for a group who need to be seated together. When / where is the Trainsplit selector available? It's allocated me 4 consecutively numbered seats, however I'd like to change them to be around a table if I can. Thanks for your help folks.
Bletchleyite
Veteran Member
On Trainsplit it's the last stage before payment, you are shown your seats and can click to change them.
Thanks a lot!
Hmm, I don't see any way to change them - it just seems to show me the numbers on the last screen before payment submission.
Am I doing something wrong? Am I on the right site even? I'm just using "plain" trainsplit.com - should I be using one of the other versions of it?
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