There's no ticket office at Edinburgh Park, so I'm not sure when he would have been able to explain things before boarding the train.
OK, fair point, but then why did he not have a reasonable conversation with the guard? Unfortunately though if the guard won't accept his explanation then he will have to purchase a new single ticket for the correct direction and then apply for a refund.
In my experience if you have a ticket that is invalid and you require goodwill and approach the guard and explain the circumstances and ask nicely, then
depending on what those circumstances are and how reasonable the request is, then the chances are most guards will be reasonable back. The answer may not be what you want to hear every time and you may have to pay again. I do not think that Sam Main knows how to be 'reasonable' or to ask nicely.
If he knew he was in the wrong why did he not politely explain this to the guard? If the guard still insisted that he had to pay again and apply for a refund then why did he not do that? The guard would have given him the opportunity to pay for the journey. Sam Main chose not to take it and was abusive.
Once again, people are making this into a black and white case of fare evasion. It's not as simple as that.
Indeed, but what people can clearly see is someone who is swearing at a guard and refusing to co-operate who is not in the right.
If you think your ticket is valid and the guard disagrees then there are ways to have that discussion. Swearing and being abusive and aggressive is not acceptable. But when you know your ticket isn't valid, as Sam Main apparently did, then you are relying on goodwill from the guard. The only way to get that is to be polite. Swearing at the guard going to get you nowhere and is an offence.
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First I am not a troll just someone with a difference of opinion to you. In the fifty years of travelling on Strathclyde north I have never once went looking for a ticket person. They come looking for you. I have never witnessed any person who has went looking for the ticket person. A lot of trains are six carriages without a connecting door between the two sets of three. I am not advocating fare dodging but I am - and others on this thread - unhappy with the way he was manhandled.
There is no need to go looking for a guard normally. But if you know your ticket is for the wrong direction then if you do not go looking for the guard you can expect to be sold a new ticket, which you cannot refuse! If you want goodwill from the guard because your ticket is invalid eg due to being for the opposite direction then it is a good idea to seek the guard (or revenue inspector in the case of electric services in the Strathclyde area).
Unless you have had a ticket for the opposite direction to the one you are making then I do not see how you an equate Sam Main's situation to your own.