Booking a wheelchair space on the train.

[Purple Orange]

Morning everyone,

I have booked a couple of tickets on trainline.com with LNER, but as we are travelling with a wheelchair we‘d like to book a wheelchair space. I have contacted LNER via their passenger assist (over a week ago), but so far no reply. We are travelling the end of this week.

Thanks.

 

[CyrusWuff]

There are a couple of alternative options you could try:

Phone 08000223720 instead of LNER direct, or text 60083.

If you've got an Android or iOS smartphone, install the Passenger Assistance by Transreport app (the icon is a stylised turquoise "p") and request the assistance through there.

Staff at some stations have access to the Passenger Assistance portal and can book it for you if your details are already in the system.

 

[Haywain]

Staff at some stations have access to the Passenger Assistance portal and can book it for you

This is the case at all LNER ticket offices.

 

[TUC]

Staff at some stations have access to the Passenger Assistance portal and can book it for you if your details are already in the system.

Why is it on at some statiins? I would have thought it is an obvious passenger need for all stations to have access to the system.

 

[Haywain]

Why is it on at some statiins? I would have thought it is an obvious passenger need for all stations to have access to the system.

Because some TOCs chose (a long time ago) to take the process in house to their telesales teams. Completing the Passenger Assist booking is quite a long process and is not well suited to places without several staff on duty.

 

[Purple Orange]

There are a couple of alternative options you could try:

Phone 08000223720 instead of LNER direct, or text 60083.

If you've got an Android or iOS smartphone, install the Passenger Assistance by Transreport app (the icon is a stylised turquoise "p") and request the assistance through there.

Staff at some stations have access to the Passenger Assistance portal and can book it for you if your details are already in the system.

Thanks. I’ll give that a go.