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Bus driver using phone whilst driving

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1e10

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Hello,

Today on my journey to college I witnessed the driver of the bus I was on using his phone. He wasn't talking on the phone but was texting with it or something with the phone on his lap. This means he had to keep taking his eye of the road so that he could look at the screen.

All this was happening whilst he was driving the bus at about 40MPH in a 20MPH zone. It was around 8 in the morning and there was kids about going to school.

I have sent an email off to First via their website with details of the bus registration/fleet number date and time of the incident.

If you take a look at this picture you can see a number 20 bus. This was the type of bus I was travelling on and am wondering whether or not this bus will have CCTV fitted and focused on the driver?

I am also wondering how seriously First will take this kind of report?
 
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notadriver

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This does sound like a terrible incident. What do you feel should be punishment for the driver ? Also are you are he was going too fast ?
 

jon0844

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If there's CCTV or a system that records speed, I expect they will but not that they'll tell you the outcome of any investigation.

I'm seeing more and more drivers texting (or perhaps using IM or even email) now that fewer people call each other and prefer a text based system. I've seen it in town and on a motorway, but only ordinary cars personally.

I'd assume a bus driver would know someone can easily take a photo or video and have it online in seconds. To still do it would mean they probably need to be taken off the road immediately.
 

BestWestern

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Obviously totally unacceptable. How seriously First deal with the report would most likely depend on the staff manager at the driver's home depot, who the driver is and how he is perceived as an employee. It should he looked into very thoroughly though, as he is guilty of breaking the law as well as generally poor driving. Were there any other witnesses?

If he is found to be 'guilty' as far as his management are concerned, I would fully expect him to be dismissed. The big groups are rightly no nonsense with that type of behaviour.
 
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156441

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Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?
 

deltic1989

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Hello,
All this was happening whilst he was driving the bus at about 40MPH in a 20MPH zone. It was around 8 in the morning and there was kids about going to school.

May I ask how you gathered this information?
If it was a glance at the speedometer then I have a caution for you.
The speedometers in a lot of buses and HGV's have kph around the outside and mph around the inside, as in this image here.
This the reverse of what it would normally be in a car.
A speedo reading of 40kph is the equivalent of roughly 25mph, still over the limit but not as far as you first thought.
Also the sensation of speed is increased the closer to the ground you are added to that the rather hard bump exaggerating suspension that most low floor buses seem to have and you can feel like you are traveling faster than you are.
I am not trying to excuse the drivers actions, using a mobile phone whilst in charge of any vehicle is not only illegal it is criminally stupid, particularly since the driver in this case is in charge of a public service vehicle weighing in at close to 9 tons.
First will probably (hopefully) take some kind of disciplinary action but I doubt you will find out what it is.
 

Condor7

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Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?

I cannot really comment on this particular situation as we are only hearing one side of it, however one of the problems in the world today is to many take that attitude and allow people doing wrong or criminal acts to get away with it.

If we see something that is not right, (and I don't mean petty complaints) but serious events that may have serious consequences of course we should not mind our own business.

I think your comments were a little harsh.
 

Bushy

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The law applies to mobile phones and similar hand held devices. If it was part of his ticketing system it should only be operated when the bus is stationary. Normally the ticketing system HID has has a mounting bracket.

This driver is fortunate the OP did not report the incident to the police.

Regards

Bushy
 

carriageline

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Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?

LOL absolutely brilliant.

IF he was using his phone while driving, then he deserves to have his career ended. It's very clear you don't use your phone while driving, never mind when in his shoes. He has peoples lives in his hands, simple as that.

And the comment about some bus drivers being better drivers with a phone in their hand, they could still make a mistake. They are human, and we all know what complacency can lead too.

If you can't obey simple company policy like that, you don't deserve to be in their employment. If a train driver was seen texting, the exact same thing would happen, and if proven guilty I can imagine would have severe repercussions.

No excuse IMO, doesn't deserve to be stood up for. I am sure we have all had a "moment" when driving, which if we wasn't looking for a split second, someone could of been hurt.
 

Nym

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Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?

Then he should have been doing his job correctly and within the line of the law...

Should I be allowed to contravine standards because it's easyer and anyone in assurance should mind their own business without complaining?
 

D365

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Then he should have been doing his job correctly and within the line of the law...

Should I be allowed to contravine standards because it's easyer and anyone in assurance should mind their own business without complaining?

Those standards being in place not just to protect those onboard the bus... Passengers pay the fare to get driven from A to B safely, on time and comfortably. The staff get paid to do their job properly and with full vigilance and commitment. If found breaking any rules intentionally, putting the lives of any members of the public at risk (we all make mistakes, no matter how qualified), what else do you think he deserves?
 

richw

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The law applies to mobile phones and similar hand held devices. If it was part of his ticketing system it should only be operated when the bus is stationary. Normally the ticketing system HID has has a mounting bracket.

This driver is fortunate the OP did not report the incident to the police.

Regards

Bushy

Have a look at the attached DfT flow chart for what is legal/illegal whilst driving, seems it is only illegal to use a handheld communication device. If the ticketing device is not communicating through a data network then it is not illegal.
 

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embers25

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I noticed on a Buses Etc bus parked in Guildford Bus Station a printed notice stuck in the cab of the bus telling drivers that the company had received several complaints from customers about their drivers being on the phone whilst driving. The notice went on to tell drivers not to do it any more and to pull over if necessary. For an operator to have to go that far as post a notice in the cab of their buses is really poor and very worrying! You'd hope the drivers all had consequences.
 

455driver

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Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?

Oh come on, everyone knows that everyone is a busybody these days with nothing better to do than go out of their way to p##s people off, just look at all the exspurts when there is an incident on the railway with their "why cant they do this" or "I would betrain myself after 30 seconds because I am a superhuman" type posts from the usual subjects on here.

Of course what the OP could have done was say something to the driver at the time but of course that would be far to confrontational wouldnt it, so the OP chose the cowards route and "wrote a letter", yawn!
 

anthony263

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All buses operated by First are fitted with the Green road equipment meaning the boses can monitor your driving and drivers can also check they performance of their driving. A lot of red scores means you are very likely to be having a visit from the members of First's driving school team who will spend the day with the driver monitoring their driving.

There has been cases however where the software on some buses has been too sensitive so drivers have been getting red scores when they have driven one vehicle drove the same on another vehicle and got a green score.

As for the Almex ticket machines, when I was with First Cymru we were told not to play wioth the equipment while the bus was in motion and to wait til we were stopped at a bus stop. A lot of buses do now have CCTV in the cabs in fact First Cymru's optare versa's have this along with the enviro 200 darts.

As for ending this drivers caree, I can tell you all of First Cymru's staff are told that if they see something dangerous to make a not of it and report it. I still have my little inccident report book. If I had been driving a bus coming the other way and seen him on the phone I would have reported him to control just as I would expect my collegues to do the same to me if I was doing something which could be dengerous and presnt a bad image of the company
 
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Wyvern

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I'm really glad we no longer have first generation DMUs where folk can spy on the driver.
 

455driver

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I'm really glad we no longer have first generation DMUs where folk can spy on the driver.

That doesnt stop people reporting drivers though does it.

I know of 2 drivers that have been removed from driving because a passenger has reported them for using a mobile phone which turned out to be the GSMR radio.

I am just about at the point where I will stop the train before answering the GSMR (afterall it is a type of mobile phone so I cannot see why that is okay but my personal mobile isnt) and I dont give a toss if it stops the job!
 

156441

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I could sit and add to the scenario all day long and I'm not for one minute suggesting it's right what he's doing but I'll throw this scenario in the bag for you to debate.

A driver I worked with (non public transport but HGV) was on his way back to the depot. He worked for a large and very well known haulage firm.

He had just been told his wife had breast cancer and also found out that his daughter was being domestically abused by her partner.

Someone took a photo of him using his phone (in very slow moving traffic on the M6) which was sent to his bosses. He was using the phone to comfort his wife. (Rightly or wrongly).

He was dragged through the company disciplinary procedure and sacked. No mitigation would have saved him because the company thought that the picture might have gone viral or in the papers and what would it look like if they let him keep his job.

This lad is 55 worked for them for nearly 20 years. What chance do you think he's got of getting a similar job with a company he really enjoys working for.

Ultimately yes he's wrong but you don't know why he's feeling the need to use his phone. One things for sure if First can evidence your claim regardless of the situation he's getting sacked. Well done you.
I hope you feel proud!
 

185

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Only two weeks ago, a passenger reported a Metrolink tram driver for briefly using an e-cigarette. Needless to say the local paper reported it mentioning how the driver endangered everyone etc, only to be met with about 90 comments, over 95% of which were surprisingly in support of the driver!

That said, mobile phones are a pet hate of mine, and in this day and age anyone driving or doing safety critical work should simply hang up and put the phone down.
 

ralphchadkirk

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Someone took a photo of him using his phone (in very slow moving traffic on the M6)

I imagine quite a lot of rear end shunts happen because people consider slow moving traffic to be safer and start getting distracted. They then fail to notice that the vehicle in front has actually stopped, and they run straight into the back of it.

There's never an excuse for using a mobile phone whilst driving. I, of course, am extremely sorry about that driver's home situation, but it's still not an excuse. Come off at the next junction, find a layby or carpark and then make the phone call.

I don't want anybody to be sacked over a first incident like this, but professional drivers should know better.
 

Aldaniti

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I've lost count of how many people have been killed or injured because of idiots who think they can use a mobile phone whilst driving. Its as anti-social and unacceptable as drink driving. Having said that, if the OP was so concerned about it, the correct course of action would have been to nip it in the bud there and then, and before it had the potential to become a problem. Why not just have a quiet word with the driver? If he didn't desist then that would have been the time to contact his employer.
 
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1e10

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This does sound like a terrible incident. What do you feel should be punishment for the driver ? Also are you are he was going too fast ?

Personally I think the driver should be dismissed and that is the opinion of others I have spoken to about the issue. I guess people don't want bus drivers driving double decker buses through their communities whilst on the phone in an area where there children are walking to school.

I'd put £100 on it to say the driver was doing at least 35Mph.

If there's CCTV or a system that records speed, I expect they will but not that they'll tell you the outcome of any investigation.

I'm seeing more and more drivers texting (or perhaps using IM or even email) now that fewer people call each other and prefer a text based system. I've seen it in town and on a motorway, but only ordinary cars personally.

I'd assume a bus driver would know someone can easily take a photo or video and have it online in seconds. To still do it would mean they probably need to be taken off the road immediately.

I couldn't really take a picture as this was all witnessed in the rear-view mirror.

Obviously totally unacceptable. How seriously First deal with the report would most likely depend on the staff manager at the driver's home depot, who the driver is and how he is perceived as an employee. It should he looked into very thoroughly though, as he is guilty of breaking the law as well as generally poor driving. Were there any other witnesses?

If he is found to be 'guilty' as far as his management are concerned, I would fully expect him to be dismissed. The big groups are rightly no nonsense with that type of behaviour.

There were other passengers on the bus at the time, I'm not sure if they saw anything or not. I don't usually sit downstairs on the bus and so can't usually see the driver. On this particular morning I did because I was carrying a heavy bag and didn't want to drag it up the stairs.

Yep well done at potentially ending someone's carer because you can't mind your own business. Just my 2ps worth.

Why can't people just go about there own business in this day without complaining. Could you not have thought of something better to do?

Had the driver of come off the road he could have potentially ended someone's life. Then would you be telling people to mind their own business?

Oh come on, everyone knows that everyone is a busybody these days with nothing better to do than go out of their way to p##s people off, just look at all the exspurts when there is an incident on the railway with their "why cant they do this" or "I would betrain myself after 30 seconds because I am a superhuman" type posts from the usual subjects on here.

Of course what the OP could have done was say something to the driver at the time but of course that would be far to confrontational wouldnt it, so the OP chose the cowards route and "wrote a letter", yawn!

Why would I be confident that speaking to the driver of my own accord would achieve anything? I've had arguments with the drivers before on the bus and it usually ends with the driver stuck dead in their tracks refusing to admit any fault. It's usually regarding ticket fares, I show the driver the ticket guide on the website via my phone and still they'll refuse to accept it.

Had I of spoken to the driver what is to say he would stop using his phone? He knows the rules laid down by his employer already and still he had decided to break these, so what kind of a threat is going to perceive me as? I can't kind keep an eye on his future driving like his employer can.

I'm really glad we no longer have first generation DMUs where folk can spy on the driver.

I wasn't spying on the driver. I was using my phone myself and glanced up happening to notice the phone in the rear-view mirror, I wasn't watching his every move. Usually I upstairs with no-view of the driver but didn't this morning because I had a few things to carry.

I could sit and add to the scenario all day long and I'm not for one minute suggesting it's right what he's doing but I'll throw this scenario in the bag for you to debate.

A driver I worked with (non public transport but HGV) was on his way back to the depot. He worked for a large and very well known haulage firm.

He had just been told his wife had breast cancer and also found out that his daughter was being domestically abused by her partner.

Someone took a photo of him using his phone (in very slow moving traffic on the M6) which was sent to his bosses. He was using the phone to comfort his wife. (Rightly or wrongly).

He was dragged through the company disciplinary procedure and sacked. No mitigation would have saved him because the company thought that the picture might have gone viral or in the papers and what would it look like if they let him keep his job.

This lad is 55 worked for them for nearly 20 years. What chance do you think he's got of getting a similar job with a company he really enjoys working for.

Ultimately yes he's wrong but you don't know why he's feeling the need to use his phone. One things for sure if First can evidence your claim regardless of the situation he's getting sacked. Well done you.
I hope you feel proud!

Would you feel proud if the driver went on to kill someone? I doubt it. What if he hit someone you know?

If a driver needs to desperately be in touch with someone because of the circumstances you've mentioned then they should take time off work. It's selfish for them to put others in danger because of their own personal circumstances.

I've lost count of how many people have been killed or injured because of idiots who think they can use a mobile phone whilst driving. Its as anti-social and unacceptable as drink driving. Having said that, if the OP was so concerned about it, the correct course of action would have been to nip it in the bud there and then, and before it had the potential to become a problem. Why not just have a quiet word with the driver? If he didn't desist then that would have been the time to contact his employer.

Like I said, how could I be sure he wouldn't do the same again? I can't, his employer can.
 

156441

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Just as a side note regarding my earlier story my HGV driving friend was given the news about his family whilst out driving and was heading back to the depot to spend time with his family.
 

1e10

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There is no excuse for driving whilst on a phone. Would you excuse a drink driver because he learnt some bad news whilst in the pub and needed to get home quickly?
 

Shrimper

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Can't condone using a phone whilst driving (as a PCV licence holder myself) irrespective of the circumstances or however good a driver considers themself to be - however bad one persons circumstances may be, how hard would it be to live with if his phone use caused a death to an innocent party? He'd be looking at jail time and be living with it for life.

However, the course of action in the OP's case would be to raise it with the driver, or get in touch with the depot rather than airing this in the public which does nothing.
 

notadriver

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It's interesting the different attitudes when it comes to driving ability. Road vehicle drivers tend to be very extroverted in my experience; many tend to think of themselves as superior to other drivers as proved by the statement that bus drivers are better able to use a mobile phone with one hand than another driver for example. Whenever I hear banter amongst bus drivers (that includes national express / Megabus) they usually go on about how fast their vehicle is and how much time they made up etc. One even told me they could 'drive' my train better than me and would need just a few days training as he was a 'driving expert' ......
 

455driver

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Just a quick "do you think you should be using your phone while driving" as you were getting off (and so away from any conflict unless you think he will chase you down the street) should do it but no you take the cowards route every time dont you! :roll:

I suppose you also conplain about guards letting fare dodgers off but wouldnt for one second consider helping the guard out if the dodger got violent would you, you would just sit there moaning about the delay!
 

jon0844

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I know which is the mph on the needle and I've been on late night buses reaching almost 50 in 30mph limits (given the offset, let's say the driver is really only doing 40-45).

It's because I'm going with the driver to the last stop before the depot (where the driver will be finishing for the night) that they probably decided to rush and, given it was late, didn't need to worry about traffic or even keeping to the timetable.

But I've not travelled on a bus that late at night since they got the new ticket/GPS tracking systems. Bet they don't floor it now, as it would almost certainly be flagged up (hopefully automatically, not just a random check or after someone reported it) when the data is downloaded.

I've not reported a driver for speeding but I would if they were texting. You can argue about how safe using a phone is (to talk) and some countries still allow it, but texting means taking your eyes off the road and that can not possibly ever be safe.
 

richw

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but texting means taking your eyes off the road and that can not possibly ever be safe.

Being picky it is possible with some phones to text without even touching the phone, mine does handsfree voice texting, doesn't necessarily text what I want it to though.
 
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