Cancellation Refund - TrainPal

[Andy Pacer]

Good morning, I'm attempting a refund on my tickets due to Avanti not operating any services during the strike day on Sat 3rd June.

I'm a little puzzled on the Train Pal app as to what it's wanting from me here, if I type in something like "journey abandoned due to strike action" it is still wanting some form of proof in the box below before letting me continue.

I may have to get in touch with their customer service team, but just wondered if anyone else had made a similar application.

 

[ainsworth74]

Can you just press continue without uploading proof?

 

[Andy Pacer]

Unfortunately not, it gives a message of "Please upload a proof or your refund request will not be processed".

 

[janb]

Would a screenshot of Avanti website saying we are running no trains on 3rd June work?

 

[Andy Pacer]

Would a screenshot of Avanti website saying we are running no trains on 3rd June work?

I gave that a go and it accepted it, but rejected the refund anyway!

"Spoke" to the chat bot who said they will sort me a refund, although its not happened yet...

Thanks to all for your help and suggestions.

 

[Mgameing123]

I gave that a go and it accepted it, but rejected the refund anyway!

"Spoke" to the chat bot who said they will sort me a refund, although its not happened yet...

Thanks to all for your help and suggestions.

Just go to customer service. They should know what to do.

 

[Andy Pacer]

Just go to customer service. They should know what to do.

Seems that won't be necessary, I just have to wait "7 to 10 working days" for the refund to actually happen.