TheGrandWazoo
Veteran Member
So basically you're relying on your own anecdotal evidence to suggest that this is the worst company, not in Cheshire/Staffs, or the UK but the world. Moreover, you're also suggesting that such anecdotal evidence can be squarely attributed to poor management by Julian Peddle, and that other factors such as driver shortages, spares shortages, and the overall impact of Covid on passengers may not be in play.It is from my and many others experience seeing the vast differences in patronage before and after. If you are in some way trying to claim that patronage is higher as well despite Chaserider cutting the network back even more so than when Arriva had it citing low patronage and given the huge reliability issues which Chaserider is facing, you are trying to claim that patronage is the same or risen. Pull the other one! Plenty of evidence to show patronage is down without having to go to D&G and get ticketing data. Travel on the services, see the unreliability, see the broken buses which are limping along the streets, see what buses they know they can allocate because patronage is so low that they know they won't have overcrowding issues. See the fact that in typical 'D&G trying to kill off a route' style, some routes have more changes than they have days of 90% reliability (Route 3, 60, 63, 70/71 all change regularly). In spite of all of that, you are trying to seriously suggest that patronage isn't vastly down! I love this forum, no end of entertainment.
Just because some other members of the forum walk around with their eyes shut and believe the Peddle empire can do no wrong, doesn't mean that everyone has that viewpoint and nor does it mean that is the reality. Maybe if some of you actually spent some time on their vehicles and had to live with their shambolic operations, you'd find yourself with a very different viewpoint.
I have no relationship with Julian Peddle (though I know some who have worked for him in the past). He's a canny businessman though I don't think anyone is really suggesting that D&G is an operator beyond reproach. Far from it but the worst in the country... Not in my experience, and I get about!
One might ask - what actual management or commercial experience have you got?
Fair point in that county council support is a key factor in many areas. Cheshire has long been tepid, and so has Staffordshire, in terms of its support for bus operators. The decline of bus operations in those counties, with the wholesale removal of support for evening and Sunday buses in Staffs, is in marked contrast with neighbouring areas. Whilst Derbyshire has indeed made cuts, foisted on them by reductions by central government and a legal requirement to provide statutory services (of which bus provision is not one), they have tried to mitigate the reductions as much as possible.@markymark2000
You appear to have a downer on D&G/Chaserider/High Peak/Centrebus. What evidence (not anecdote) is there that they are worse than other bus companies operating in equivalent semi-rural areas, where bus patronage is inevitably going to be lower than in big cities and where the local authorities are so financially cash-strapped (in contrast to Greater London or Manchester) that they do not have the largesse to prop up unprofitable services with generous subsidies? Are they really worse than Arriva, FirstBus or the former Halton Transport, all of which serve (or have in the recent past served) Cheshire/Staffordshire, or TrentBarton? Providing bus (and rail) services in all areas, but especially non-urban ones or smaller towns, has also become even more challenging post-Covid.
In the Stoke unitary area, such challenges are equally apparent. This has been compounded by two things. First obviously mismanaged the business, as evidenced by the ruinous license cut that resulted in the withdrawal of many secondary services that supported the overall overhead - they had 1000 drivers in 2000, and have a quarter of that now! In addition, you can see the overall decline in many of the towns, such as Burslem and Tunstall; towns are now hollowed out so that shopping and leisure locations are peripheral and not easily served. What was once strong bus territory is now no longer that; I might add that the council has also allowed a car-centric policy to exist and grow so congestion is appalling (esp in the peaks) with little significant bus priority.
I'm not claiming anything of the sort, rather that measuring your claims is difficult without access to the revenue and passenger data the operator has.
Are you out there counting every bus throughout the day, travelling every journey or just a representative sample? I'm familiar with measuring loading on competitor's vehicles, through the above method of standing on a street corner and counting the passengers onboard. It needed a team of people stationed in different locations across Plymouth for us to get the data for the customer and then we needed to put the data together to present a report to the customer. That took some time (as did the booking of hotels and trains to get said team to Plymouth). Almost a year after the exercise the customer launched it's new network for the city, later amended when Plymouth Citybus' owners decided to sell their operation.
We did the standing on street corners with clipboards approach as the competitor wasn't able to get hold of the revenue and passenger data. Operators are generally protective of handing that information over. It was able to make assumptions on the revenue, but through our work they knew how many people used the competition, and the random surveys of people told them that the operator in question had a very poor reputation in the area it served - knowledge it used to reasonable effect. In the more modern world we're now in, the revenue and passenger data generated by modern ticket machines is an improvement on older Wayfarer data which will count passengers and declare boarding stage, but not the destination of those passengers (typically the fare registered by the machine assumed the passenger got off at the end of the route). Even with that, you'd still want to look on the ground as the best 'fiddle' a driver can pull is to take the fare and not issue a ticket. I never slavishly assumed the ticket machine data was 100% accurate for that reason - but it was a very good indicator of where people got on and how many were using the service.
I would suggest that there is one of you, and that you can't back up your claims on patronage as being in multiple places at once is impossible. We needed a team of 6/8 people and even then we had to coordinate where we were on different days to ensure that we covered the whole area across a week.
It's fairly obvious that D&G are operating the fleet that is best suited to the loadings on offer. That fleet isn't going to be new, which suggests to this armchair observer that we're dealing with marginally profitable services at best. Arriva also used to run 'older' fleet on the services. As someone formerly in management with Arriva I can tell you that using older fleet is one way of containing operating cost (older buses aren't on finance, so cheaper to operate, especially when their maintenance regime isn't vastly different to new!). Marginally profitable is something that makes money, but may not be contributing completely to the overheads (rent/rates of the depot, the staff wages, fuel, wear/tear of the vehicles, cost of replacement parts) of the operation. Buses cost between £110,000 and £150,000 per year to operate depending on how you write down their value.
So what is the alternative to D&G? It'll be 'no bus service at all'. I guess that is a different angle to come in at, and a different set of people to blame. This being the council. Is there a queue of replacement operators waiting to fill the breach Arriva is leaving? No, Stagecoach is declaring an interest in the 84 in which they have a depot at one end and First another route out of Crewe which points at it's main operation.
Whilst people will have their own views on Julian Peddle and his operations, it's worth remembering who expanded Stevensons from a small operation into one that ran 270 vehicles at it's peak. Who bought operations in Milton Keynes and transformed them into something that worked, which was an asset Arriva wanted to purchase?
Exactly these two posts.There are some ridiculous comments on here about D&G, Chaserider etc and the Peddle empire in general.
I have ridden around most of his operations on many occasions, for many years - D&G isn't the best but there's not a great deal to complain about if you understand the more marginal bus operations across the UK.
Without Peddle there would be very few alternative operators willing to work across some of the areas he serves and, in some cases, councils would have to find much more funding if they want to keep a service running.
Across the wider Centrebus operations I find that they are quite good in places like Leicester, Luton, High Peak etc so why a few clearly have an anti-Peddle agenda I have no idea.
No one is really saying that the Peddle empire is a byword for quality. It's not like the Blazefield fandom/anti-fandom. Everyone knows that these are relatively marginal operations reliant on older vehicles though certainly, updating the fleet is perhaps something of a priority.
Let's remember that Arriva didn't want to stay in Cannock and is now exiting Cheshire. First has massively contracted in the Potteries and Cheshire. GHA did enter Cheshire and crashed and burned. Aside from the odd opportunistic move (like the Delamere tenders and now the 84), Stagecoach hasn't elected to steam into the area from the West or the North.
None of us actually knows the financial position of the routes that Arriva is discarding nor the wider D&G empire. Undoubtedly, the D&G management will have made mistakes - however, is anyone suggesting that Peddle isn't both an experienced busman and businessman? As said above, it's not as if there's a clamour to enter the area for this evident pot of gold. There are some good routes (31 and 84) and a few others but without D&G, we're not seeing a huge number of alternative operators coming in.