Claiming delay repay after being told about it

[blueberry11]

What happens if you claim delay repay knowing you will arrive to your destination late. I am not talking about delays due to planned engineering works. Also not all websites say it somewhere about buying ticket after being told about it, including Greater Anglia.

For example it is 10:15 and you take the 10:30 train that arrives to your destination at 11:30, however, it is expected to depart at 11:10 and arrive at 12:10 which is over 40 minutes late. You bought your ticket at 10:15 at a ticket machine and took the delayed 10:30 train. How will they know when you bought the paper ticket and reject the claim based on the fact you were told about the delay?

 

[jfollows]

The time of the ticket purchased is clearly recorded, but nobody will care or reject your claim for Delay Repay in the circumstances you describe. Nobody knows when or how you were told of the delay.
You turned up for the 10:30 train and bought a ticket for it. It was 40 minutes late.

The Web site you refer to talks about the “on the day” timetable which is produced no later than 10pm the previous day, and not trains which run late against this timetable. If your hypothetical 10:30 train is retimed in this timetable then that’s different.

PS I think I understood your question, but don’t hesitate to say if you think I haven’t.

 

[blueberry11]

The time of the ticket purchased is clearly recorded

The Web site you refer to talks about the “on the day” timetable which is produced no later than 10pm the previous day, and not trains which run late against this timetable. If your hypothetical 10:30 train is retimed in this timetable then that’s different.

How will they know when the ticket was purchased?

And I am talking about delays that have occurred due to signal failures or broken down trains for example (i.e. delays that happened on the day, not before 10pm). Plus, I clearly stated about buying tickets 15 minutes before scheduled departure which is reasonable.

 

[jfollows]

The time of ticket purchase is printed on the ticket.

 

[glasgowniteowl]

The time of ticket purchase is printed on the ticket.

Is it the time of purchase or time of printing? As a tod ticket presumably has a time printed on it but that was not necessarily the time of purchase

 

[Adam Williams]

It's in the barcode for E-Tickets.

For ToD it's trivial to look up when the Ticket Issuing System inserted it into the system that manages these bookings.

 

[blueberry11]

Where is the time printed on the paper ticket then? Either it isn't there or it is but I cannot find it.

 

[Watershed]

It's in the barcode for E-Tickets.

For ToD it's trivial to look up when the Ticket Issuing System inserted it into the system that manages these bookings.

Trivial if you have the ToD reference, which isn't always easily readable on the ticket and isn't (to my knowledge) routinely OCR's by TOCs. It would also require Delay Repay processing systems to have access to LSM, which I'm unconvinced they do.

From a technical standpoint it's absolutely possible but I'd be surprised if it's happening.

 

[MrJeeves]

Where is the time printed on the paper ticket then? Either it isn't there or it is but I cannot find it.

Time of printing, rather than time of purchase. Worth remembering that for ToD.

 

[infobleep]

Just because you knew a train was late, doesn't mean you didn't want that train and had turned up over 10 minutes in advance to buy the ticket.

 

[miklcct]

Just because you knew a train was late, doesn't mean you didn't want that train and had turned up over 10 minutes in advance to buy the ticket.

How about buying from an online retailer which stops me from choosing a cancelled itinerary?

For example, I wanted to travel on the 17:39 train but it was cancelled. I bought it from a website at 17:30 which didn't allow me to choose the 17:39 because it was shown as cancelled, but nonetheless I still turned up at the station on time for the 17:39, hoping that the train, or an earlier delayed train, would appear (it sometimes does happen that a "cancelled" train actually turns up). The cancelled train didn't appear, and I took the next train, arriving my destination more than 15 minutes late compared to the cancelled 17:39 train.

In this case, can I still claim Delay Repay against the 17:39 train?

 

[yorkie]

How about buying from an online retailer which stops me from choosing a cancelled itinerary?

For example, I wanted to travel on the 17:39 train but it was cancelled. I bought it from a website at 17:30 which didn't allow me to choose the 17:39 because it was shown as cancelled, but nonetheless I still turned up at the station on time for the 17:39, hoping that the train, or an earlier delayed train, would appear (it sometimes does happen that a "cancelled" train actually turns up). The cancelled train didn't appear, and I took the next train, arriving my destination more than 15 minutes late compared to the cancelled 17:39 train.

In this case, can I still claim Delay Repay against the 17:39 train?

Clearly not.

Delay compensation can be claimed against the itinerary that was offered at the time of booking (or, if buying at a station TVM / ticket office, without an accompanying itinerary, the advertised services shown at the time of purchase).

 

[Bletchleyite]

Clearly not.

Delay compensation can be claimed against the itinerary that was offered at the time of booking (or, if buying at a station TVM / ticket office, without an accompanying itinerary, the advertised services shown at the time of purchase).

I've claimed successfully in exactly the situation the OP is in, because I was annoyed at having to spend an extra hour sat at the station (I had too much luggage to do anything useful with the time). It was paid.

 

[Adam Williams]

I suspect it's too difficult for the TOC to determine if the point-of-purchase would have advised about a cancellation/pre-existing delay at the time-of-purchase. There's no requirement for online retailers to be ingesting the data from Darwin, although many do.

 

[miklcct]

Clearly not.

Delay compensation can be claimed against the itinerary that was offered at the time of booking (or, if buying at a station TVM / ticket office, without an accompanying itinerary, the advertised services shown at the time of purchase).

In this case, is there a benefit in buying flexible rail tickets in advance as soon as I book my events, such that "in case the train I want is delayed / cancelled, I can claim compensation"?

For example, I am fairly certain that I will take a certain train to my event the coming Sunday, and plan to time myself such that I can get that train. However, as my destination has only an hourly service, in case of disruption, I may, depending on the situation, travel to another station, where I will need another ticket. Is it better to buy the ticket now or wait until I travel?

 

[Watershed]

In this case, is there a benefit in buying flexible rail tickets in advance as soon as I book my events, such that "in case the train I want is delayed / cancelled, I can claim compensation"?

For example, I am fairly certain that I will take a certain train to my event the coming Sunday, and plan to time myself such that I can get that train. However, as my destination has only an hourly service, in case of disruption, I may, depending on the situation, travel to another station, where I will need another ticket. Is it better to buy the ticket now or wait until I travel?

This kind of eventuality is the exact reason why I usually buy tickets for important journeys in advance, even if they're walk-up tickets. Of course you'd want to use a retailer that doesn't charge an admin fee for refunds as otherwise you'd lose out if your plans change.

 

[miklcct]

This kind of eventuality is the exact reason why I usually buy tickets for important journeys in advance, even if they're walk-up tickets. Of course you'd want to use a retailer that doesn't charge an admin fee for refunds as otherwise you'd lose out if your plans change.

Unfortunately I am not aware of a retailer which can sell Boundary Zone tickets and doesn't charge a refund fee. Do you know any?

 

[yorkie]

Unfortunately I am not aware of a retailer which can sell Boundary Zone tickets and doesn't charge a refund fee. Do you know any?

No; it's expensive to run a booking site that caters for a very wide range of products, and the commission on sales is very minimal. Giving free refunds to anyone who changes their minds is an expensive business. You're basically asking for businesses to make a loss.

 

[RJ]

Unfortunately I am not aware of a retailer which can sell Boundary Zone tickets and doesn't charge a refund fee. Do you know any?

Some ticket offices don’t charge the fee for a refund.

 

[Southern Beau]

Clearly not.

Delay compensation can be claimed against the itinerary that was offered at the time of booking (or, if buying at a station TVM / ticket office, without an accompanying itinerary, the advertised services shown at the time of purchase).

@yorkie - could you point in the direction to find these conditions on delay repay please?

I can only find the “journey I intended to make” section.
Eg: if I arrive at my station 10 mins before the 12:00pm train, and find the journey has been cancelled, can I claim for it if I purchase the ticket from the TVM? I “intended” to catch 12:00pm train. Would then have to wait at the station until the 1pm service.

Have I been delayed?