My experience with Avanti Club:
- Registered, got an email with a bar code for a free drink, that worked.
- Made about 10 trips, got an email for a free return ticket (actually, two advance back-forth tickets) in standard premium, used that without any problems on the Avanti line Lancaster-Edinburgh.
This is where the problems start:
- I made about a dozen more trips, got nothing.
- Emailed the support, who responded "you have completed 18 trips at the moment", which sounded strange. Then I asked them to list which exact trips they counted towards the scheme. Their response was, "oh, you actually made 32 trips, the code will be sent out shortly". The code does not arrive, I email again, they respond "as soon as the booking has been cancelled, I will forward the new code over". I have no idea what they are talking about (I had no active bookings at the moment, and certainly none that had to be cancelled), and I doubt that the person responding to these emails has either.
It's a very poorly designed scheme and it's ran even more poorly. To date I haven't received the code for the first class return ticket and there's no one to talk to. Calling Avanti doesn't work as "the Club is a separate entity, please email them at...". Anyone had similar experience?
Cheers