Scousemouse
Member
- Joined
- 29 Aug 2018
- Messages
- 66
Hi
Was wondering if someone can help guide me towards who or how to claim a delay repay against.
I had an e-ticket with cross country for the 1515 departure from Taunton to Manchester on Monday 27th.
I connected from a train from Highbridge - 2C77 - which got help outside of Taunton for nearly 20 minutes and missed the connection. The problem with this is I don't have a ticket as I was travelling on a pass.
I ended up getting the 1551 next available departure and connected in Birmingham and got into Manchester an hour late.
Cross country say I need to claim from GWR - which is fine however, the online form won't accept the ticket reference number from XC as the reference is not valid (I suppose I could put leading zeroes on it).
However, there is no where on the form to put an explanation and all they will see is a XC ticket for a train that itself ran on time.
The easiest thing would be to claim from XC as they accept their own reference and have a space to put an explanation but they say its not them guv.
Any ideas? It wasnt cheap as it was a FC advance so I'm keen to get the money back.
Was wondering if someone can help guide me towards who or how to claim a delay repay against.
I had an e-ticket with cross country for the 1515 departure from Taunton to Manchester on Monday 27th.
I connected from a train from Highbridge - 2C77 - which got help outside of Taunton for nearly 20 minutes and missed the connection. The problem with this is I don't have a ticket as I was travelling on a pass.
I ended up getting the 1551 next available departure and connected in Birmingham and got into Manchester an hour late.
Cross country say I need to claim from GWR - which is fine however, the online form won't accept the ticket reference number from XC as the reference is not valid (I suppose I could put leading zeroes on it).
However, there is no where on the form to put an explanation and all they will see is a XC ticket for a train that itself ran on time.
The easiest thing would be to claim from XC as they accept their own reference and have a space to put an explanation but they say its not them guv.
Any ideas? It wasnt cheap as it was a FC advance so I'm keen to get the money back.