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Coronavirus, Lockdown...and ticket barriers

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johntea

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Now we are essentially in 'lockdown' with Boris advising people should only go to work if an essential service and/or duties cannot be performed from home, should ticket barriers still be in use with staff manning them? (Obviously they can only be in use with staff in case of emergency)

I've actually been wondering about this the past week or so, when at Leeds or Harrogate where the barriers are still in use despite the fact the on board conductors have been advised not to conduct revenue duties any more

Do they provide an 'essential' service? Obviously to deter fare dodgers on a usual day to day basis but in the times we're now facing I'm not exactly sure what fare dodgers would achieve by travelling somewhere in the first place!
 
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Jona26

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I travelled from Mid Wales to Gatwick on Sunday. No ticket inspection on any trains. Announcements on TfW trains about their social distancing policy, no announcements of any kind on Avanti or Thameslink.

Barriers open at Birmingham New Street and Gatwick with no staff present.

Barriers in operation at St Pancras Thameslink with staff present.

Today travelled from Gatwick to Hove and back. No on board announcements on Gatwick Express or Southern regarding policy. Barriers in operation and staffed at Brighton and Hove. Gatwick was in operation this morning but not on the return about 5.00pm.

NB - all travel was essential.
 

PG

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should ticket barriers still be in use with staff manning them?
No.

If the staff are there purely to operate the barriers then just leave the barriers open and unstaffed.

If there are other reasons for the staff to be there then I'd still favour leaving barriers open in order to minimise contact.
 

cuccir

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I was surprised last week on Monday when ticket barriers were still in use at Newcastle. Despite relatively quiet trains allowing social distancing, everyone queued up as normal at the barriers: they were the main risk point of my commute. I delayed myself and waited for a quiet moment

By my final day of commuting on Wednesday they were no longer operating, but they should have been stopped much sooner.
 

Monty

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We now have been told to work our trains from cabs and no revenue duties of any kind are to be performed until further notice.
 

TEW

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Ticket barriers open and ticket offices closed on SWR from today.
 

infobleep

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Ticket barriers open and ticket offices closed on SWR from today.
Whereas yesterday, aka Monday barriers were staffed as usual. I wasn't travelling ona train but did pass through the station.
 

MDB1images

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We now have been told to work our trains from cabs and no revenue duties of any kind are to be performed until further notice.

Sensible approach by SWR but it's getting confusing for the customer with TOCs approaching on board and station interactions with customers with different methods of work.
 
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PG

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With the expectation that very shortly/already TOCs will be/are operating under Emergency Measures, which means that the government are taking the revenue risk, I think staff should not be tasked with any duties concerning fares/tickets/barriers and thus both on board and station interactions should be only those required to safely provide an essential service.
 

Bantamzen

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With the expectation that very shortly/already TOCs will be/are operating under Emergency Measures, which means that the government are taking the revenue risk, I think staff should not be tasked with any duties concerning fares/tickets/barriers and thus both on board and station interactions should be only those required to safely provide an essential service.

As you say, the government are now taking on the revenue risk, so TOCs may not necessarily provide the usual level of revenue protection.
 

ValleyLines142

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Are you sure there wasn't a member of staff keeping an eye out from a distance?
Bit worrying otherwise in case of sudden evacuation required e.g. a fire

The ticket office on the other side was open. But Cardiff Central do a similar move too.
 

infobleep

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I read that the larger stations on South Western Railway were open. So I assume places like London. Whether that is actually the case I don't know, as I've not travelled on a train in over a week.
 

johntea

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Apparently Northern have now closed down all waiting rooms at stations, opened all gatelines at stations and suspended penalty fares until further notice
 

_toommm_

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Apparently Northern have now closed down all waiting rooms at stations, opened all gatelines at stations and suspended penalty fares until further notice

Leeds barriers were wide open this morning but there were two Northern staff at the barriers still.

Revenue protection on the Styal Line too.
 
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