It seems clear the DfT are quite happy for CrossCountry to save cash by just running the bare bones. There are clearly savings that could be made within the management structure too, but perhaps nobody has mentioned to DfT that there’s a plethora of ludicrous job titles created and approved by Tom Joyner who don’t seem to contribute much.
At the end of my time there, there were a bunch of “Business Improvement Managers”. Has anyone seen many tangible improvements to the CrossCountry in the last 5 years? And there’s far worse job titles than that…
In a sensible world; there’d be a clear out, and a relentless focus on the front line. But even then, problems remain. It’s a financial basket case, and if it were a truly private operation, would have gone bankrupt long before now.
And so, it limps on from crisis to crisis, and not much will change until it is brought under the DfT, not that this is going to yield an immediate turnaround. Perhaps it might be best to get that pain out of the way now, invest in new trains, and continue with the recruitment that they have started to sort out the ageing demographic profile that Andy Cooper lumbered them with.