Haywain
Veteran Member
- Joined
- 3 Feb 2013
- Messages
- 15,415
My journey a few days ago was from London Liverpool Street to Sheringham (for an onward bus journey), using an Advance ticket. The train from Norwich to Sheringham was terminated short at Cromer due to a track problem, and we were advised to wait an hour for the next train to Sheringham. Instead, I aborted the journey at Cromer and took a bus from there for my onward journey - the same bus that I would have taken at Sheringham.
The question is, should I claim Delay Repay from Greater Anglia (RTT says the subsequent train arrived at Sheringham 59 minutes later then my schedule) or obtain an abandoned journey refund from the retailer in accordance with NRCoT? It appears that there is a clear entitlement to either.
The question is, should I claim Delay Repay from Greater Anglia (RTT says the subsequent train arrived at Sheringham 59 minutes later then my schedule) or obtain an abandoned journey refund from the retailer in accordance with NRCoT? It appears that there is a clear entitlement to either.